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Screenflow crashing when I try to add my own pointer....


• 2018 Macbook Pro 15 inch
• Big Sur 11.0.1
• ScreenFlow 9.0.5 (NOT Mac Store version)
• Definitely probably an issue since this only happened since Big Sur update (no issues with Catalina).  

When I go to add my own custom pointer to my screen recording, ScreenFlow crashes.  I do have the option checked to send you all diagnostic data.  I also have the "Problem Details and System Config" info if that is needed.

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  • Ok.  I do see where this has been a reported issue in the Big Sur release info.  Should have read that first.  Thanks!

    Like 1
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 3 mths ago
      • 2
      • Reported - view

      Brandon Craft We're working on a Big Sur fix. 

      Like 2
  • This is happening for me too. Any word on the fix? 

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Matt Harnack 

      Matt Harnack said:
      This is happening for me too.

       If you mean Big Sur we're working on it. It'll be very soon but we need to test the fixes to confirm they're working.

      Like
      • Michael Glasser
      • Prescott Computer Guy
      • Michael_Glasser
      • 2 mths ago
      • Reported - view

      CraigS 

      I doubt you can say (and I get why) buy gonna ask anyway — any news? Hints? Crumbs of hope? Encoded messages we can spend months trying to decipher? Suggestions for patterns to look for in tea leaves?

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • 1
      • Reported - view

      Michael Glasser in the next few days. Almost there.

      Like 1
      • Michael Glasser
      • Prescott Computer Guy
      • Michael_Glasser
      • 2 mths ago
      • Reported - view

      CraigS 

      Looking at every third letter and using ROT13 I got the message. 
       

      Would rather have it done well than done quickly. 
       

      Thanks. :)

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • 1
      • Reported - view

      Michael Glasser We're running tests as I type.

      Like 1
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • 1
      • Reported - view

      Michael Glasser Shhh! (quiet release) but the 🦅 has landed

      Like 1
      • Michael Glasser
      • Prescott Computer Guy
      • Michael_Glasser
      • 2 mths ago
      • 1
      • Reported - view

      CraigS 

      Yipeeeeee!

      Updated to it... and now moving to Big Sur. Will let you know if I find any thing noteworthy. 

      If I sing it then it will be off-note worthy.

      Like 1
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • 1
      • Reported - view

      Michael Glasser 😉

      Like 1
    • Michael Glasser Please give me a shout if you have any problems with Big Sur! ;-)

      Like 1
  • I just found this upgrade, but it doesn't fix my problem.  None of the pointer controls work. I cannot adjust the zoom, circle light, ... I can select a new image without crashing, but the pointer doesn't change.

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  • Lee Feinberg said:
    I just found this upgrade

    Please confirm you are running 9.0.6 and not 9.0.5.
    Please confirm that you have given ScreenFlow permission is System Preferences Security & Privacy.
    Please list all the permissions you've given it.
    Please list what you are capturing?
    Please confirm your specific system and setup.

    I've personally tested on 13" MBP Apple Silicon Big Sur 11.1 and it does work so I suspect you have an issue specific to your setup.

    Like
    • CraigS Is 9.0.6 Beta?  When checking for updates, I am told that 9.0.5 is the most current.  Thanks!

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • 1
      • Reported - view

      Brandon Craft 9.0.6 is the first official compatibility release for Apple Silicon and Big Sur but is also Intel Big Sur compatible. It is not yet in our check for updates system. See the "landed" link in a previous post in this thread if you believe it will solve an issue you are having with Big Sur and/or are using an Apple Silicon Mac.

      Like 1
    • it is 9.0.6
    • which permissions does it need?  i see it under Screen Recording.
    • not sure how to tell which permissions it has.
    • i captured desktop, web cam, and external mic.
    •  
    Like
    • CraigS

      • it is 9.0.6
      • which permissions does it need?  i see it under Screen Recording and Mic
      • not sure how to tell which permissions it has.
      • i captured desktop, web cam, and external mic.

       

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Lee Feinberg 

       

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  • @CraigS bingo. that worked.   but -- i had to rerecord my videos to get the cursor controls 😥

    Like
  • Lee Feinberg said:
    bingo. that worked.

     Great to hear. 

    Lee Feinberg said:
    had to rerecord my videos to get the cursor controls

     Apple's increasing security and permissions can be a bother but I guess they feel they're protecting against a greater problem.


    Good to hear that solved it though. 

    Like
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