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Inogeni 4K only showing as 1080

Using newest version of Wirecast

I bought an Inogeni 4K capture device last year. I didn't use it until I got a Mac Studio a few months ago. I THOUGHT I was streaming in 4K this fall, but maybe not...

Although I had set my canvas to 4K, today I noticed that Wirecast was showing the Resolution setting as only being 1920 x 1080. I went back to my Windows PC, connected the Inogeni with a 4K camera and it showed the Resolution as being 4K.

I switched back to the Mac, and now it WAS showing Resolution as 4k. But then I switched to a different 4K camera, and I was back at 1920x1080 again, and when I went back to the original camera, that was also back at 1920x1080, and it is staying there. It shows 1920x1080 as 'Default', and no 4K option is shown in the pulldown menu.

Any thoughts as to what is going on?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 mths ago
    • Reported - view

    Thanks for describing but please include full reproducible info and screenshots.

    1) Camera and settings
    2) How the Inogeni is connected (USB3 USB-C and you are NOT using a hub)
    2) Other USB devices connected (other devices may limit USB bandwidth on the bus)
    3) Exact Wirecast Version
    4) Exact macOS
    5) Screen shot of shot's system Device settings including the pull-down menu

     

    Please understand that for the fastest response to issues and our attempt to troubleshoot, reports MUST ALWAYS INCLUDE details that an engineer can match. If we make assumptions we may get different results and not resolve your issue. This will also take time back and forth to gather that information.
     

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 mths ago
    • Reported - view
    Jerel Peterson said:
    But then I switched to a different 4K camera,

     You MUST explain what this means. Could be another shot, another shot with a second capture card, pulled the cable, Wirecast remained open, etc. Sorry but you must describe in the way an engineer can do exactly as you describe. 

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  • It was an actual physical second camera--(I have three 4K cameras). Anyway, the Inogeni was just too problematic, so never mind, as I have bought a Magewell 4K capture card, which seems to work much better, but I still have some questions. I will put that in a new thread.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Jerel Peterson Magewell 4k is very good. Good to hear.

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