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Opening Rendezvous makes Wirecast crash since 15.0 update

Since the new update whenever I open the Rendezvous dashboard Wirecast stops working properly. Spinning coloured wheel for a while and then when the dashboard finally opens you can't hear any audio from Rendezvous dashboard, the audio output menu is locked at 'none'.

After restarting Wirecast a couple of times it sometimes opens normally but then when I close the dashboard I can still hear the guests through it even if they aren't in any live shots. I can hear them twice if they are live unless I change Rendezvous' audio output to something which doesn't send to my headphones.

Seems to be a rather major bug in the new update, has anyone else had similar problems? Me and my colleagues use Rendezvous for live streams almost daily so it's a big issue for us.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 9 mths ago
    • Reported - view

    Sorry, you're experiencing this but I need to know what OS and if on Mac what CPU type.
    Also make sure you're testing in a New document, not one created in a previous version.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 9 mths ago
    • Reported - view
    Simon Fletcher said:
    I can hear them twice if they are live unless I change Rendezvous' audio output to something which doesn't send to my headphones.

     I'd need more details on your computer. You can have an audio routing issue.

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    • Juan
    • Juan
    • 8 mths ago
    • Reported - view

    Hi Simon, 

    I've been having the same issue. With the new version of wirecast 15 (With M1 Macbook pro, MacOS Monterrey 12.0)

    Once I allow a guest come in, it crashes my network, wirecast freezes and I have to close it because it stops responding. I have to force quit it.

    Terrible, just terrible.

    How can we solve this? please 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 8 mths ago
    • Reported - view
    Juan said:
    MacOS Monterrey 12.0

     That's a very old version of Monterey. Please update to 12.4

    Juan said:
    wirecast 15

     Please update to 15.0.1

    Once you've done those updates please test again with a new document.

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  • Rendezvous eats my CPU to the point of halting my stream.

    I'm on a MacBook Pro running OS 13.0.1 (LATEST)

    MEMORY: 16 GB 2667 MHz DDR4

    CPU: 2.3 GHz 8-Core Intel Core i9

    GPU AMD Radeon Pro 5500M 4 GB
    Intel UHD Graphics 630 1536 MB

     

    So, tell me how I need to tell you the specs of my system. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 mths ago
    • Reported - view
    Kelly Lincoln said:
    Rendezvous eats my CPU to the point of halting my stream.

    How have you verified this vs. other sources, encoder settings, or other programs?
    There are ways to test this but we need specifics otherwise it's possible you're making a mistaken assumption.
    It's not clear that you're using Wirecast 15.1.2. Please update and test again.
     

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  • Rendezvous also crashes and freezes Wirecast on my Mac M1 Mini, running MacOS 12.6.1 Monterey and Wirecast 15.1.1

    Can only get out by force-quitting Wirecast.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 mth ago
    • Reported - view
    Matthew N. Dudek said:
    Wirecast 15.1.1

     Please stay current and update to 15.1.2 as updates include fixes.
    Test in a new document and list all your local sources in detail as this might be the cause.
    Please confirm it crashes in 15.1.2 in a new document.
    Please explain what you are doing when it crashes since engineers must be able to match the setup and steps.

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  • Okay, I've updated to 15.1.2 and it still didn't work, but this time, in Firefox, I get an error message- "Websocket error has occurred. Check your network configuration (e.g. Firewall)."

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 mth ago
      • Reported - view

      Matthew N. Dudek Please provide all the information I requested. Your screenshot is Windows, not Mac.

      That error message indicates you have a local network issue so you must investigate that.

      We need a complete description otherwise we don't have enough reproducible information to investigate. I understand the frustration but incomplete information slows an investigation and means it may take longer to get you up and running again.

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