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Some media only shows in list view

Hi,

I have noticed the following periodically.

Sometimes, the media that I have attached to a document doesn't appear within the Media Library. To be clear, the media is in use in the timeline and it works just fine - it just doesn't show within the Media Library.

Just now I discovered that it does indeed show for the list view, just not for the thumbnail view. That's strange, but there must be some kind of difference in the logic between the two views.

In the below screenshots, notice how some of the media only appears in one of the views.

 

 

Seems like a bug, right? 🙂 

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  • Just a quick follow-up. Switching between the views doesn't fix the issue. Saving the document also doesn't do anything. But restarting ScreenFlow and opening the same document again does fix the issue; now all of the media is consistently visible in both of the views.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view

      Bo Andersen Please make sure you've updated to ScreenFlow 10.0.5.
      What Mac CPU and macOS?
      Is this only png as I'm inferring with your screenshot?
      How many media files do you have?

      Is/was this issue specific to just this document?

      BTW since I can't tell if I'm seeing the entire library window or that there may be more media than the window shows it's hard for me to interpret the screenshots without making assumptions.

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    • CraigS Already using version 10.0.5. CPU is M1 Pro on a MacBook Pro 14 inch. macOS version 12.1.

      So far, I have only been seeing this for PNG files, but I don't know for sure if it's limited to that. The document had about 15 media files when I experienced the issue, I would say. There are more files than showed on the screenshot; I only showed the parts that would reveal the issue, as the rest of the files matched between the two views.

      I only just discovered this issue. Since I don't normally use the list view, I don't know if it's a one time thing (I only switched because I couldn't find some of the media files). I'll keep an eye out for it in the future.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 mths ago
    • Reported - view
    Bo Andersen said:
    macOS version 12.1.

     There's been a number of macOS fixes that fixed issues in ScreenFlow. Try updating to macOS 12.3.1 and see if it has an impact.

    Bo Andersen said:
    So far, I have only been seeing this for PNG files, but I don't know for sure if it's limited to that. The document had about 15 media files when I experienced the issue, I would say. There are more files than showed on the screenshot;

     We may want to see a document that exhibits the issue to test on our system. Would you be willing to provide a link to a document that shows the issue? That would let us know if it's in the document or something about your system (perhaps updating the macOS fixes that so that's why I recommend updating that).

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    • CraigS Sure, I will update macOS and see if that changes anything. I doubt it's a document issue since restarting ScreenFlow and opening the same document (without changing anything) solves it. Anyway, I'll try to reproduce it after updating macOS.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 mths ago
    • Reported - view
    Bo Andersen said:
    I doubt it's a document issue

     We haven't had other reports of this so it may be localized to you. Closing and opening a document may well fix the document so your experience doesn't yet negate that possibility. 

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