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Snap issue - does not snap to edge

Just upgrade to version 10 from 9.  Important to point out that this issue did not persist with V9.

Steps are...

- Record on Retina screen

- Resize screen recording to a 2560 x 1440 canvas.  

When resizing the screen recording it snaps to the left and right edges fine - but the top of the recording misses.  It's a few pixels off, consistently every time.

Anyone have an ideas or a V10 bug?  See screenshot

I will be honest, I am not bowled over by V10.   There is still a lot of UI bugs that have been there for a while (time line thumbnail being incorrect for one), the maddening export dialog which doesn't follow Apple design and has a bunch of unnecessary clicks if you want to change directory.

Also performance seems to be worse.  Quite often I will hit the space bar.  The scrubber will stay static, then jump and audio / video will be out of sync until I hit spacebar again, wait a second and tap once more.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 10 mths ago
    • Reported - view

    Please make sure you're on 10.0.3. Also please report the macOS version and Mac specs.

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  • Apologies for not mentioning it.

    Yep, screen flow 10.0.3

    Mac OS - Big Sur | 11.6

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • Reported - view

      David Grover Thanks for that. What model Mac (we're still testing the new 14")?

      David Grover said:
      When resizing the screen recording it snaps to the left and right edges fine - but the top of the recording misses.  It's a few pixels off, consistently every time.

       Please explain. If it wasn't a full screen recording the aspect ratio may be slightly different for the partial screen recording.

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    • CraigS MacBook is an intel 16" 2019 on the default Scaling.  The window I am recording is resized to make sure it is 16:9 for a 2560 x 1440 output (i.e no letter boxing on Youtube)

      So..

      1.  Record MacBook retina screen at native resolution.  Application you see in the screen grab is resized to 16:9 ratio.

      2.  Open recording in screen flow.  Change the screen dimensions to 2560 x 1440

      3.  Snap fails on top edge.

      As Kenny says, this was working just fine in V9.  I have been doing it this way for years and it's only failed on V10.  Something is amiss!

      David

       

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  • Came here to say the exact same thing. Just upgraded from 9 to 10 and snapping is off on the top and bottom but fine on the left and right and was perfect in 9. Nothing else changed. I always capture the full screen in 1920 X 1080. I'm using an M1 Mac mini - Mac OS - Big Sur - 11.6. It's off by about 14 pixels higher than the real top or bottom. It still snaps but to the wrong place. 

    Like 1
  • Just another update.  If I record natively on my secondary 2560 x 1440 display, there is still a snap error of 21 pixels in this case.

    So no resizing, no changing of timeline dimensions.  Just a plain error.

    I thought screen flow was maybe ignoring the menu bar, but that seems to be a bit more than 21 pixels.

     

     

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 10 mths ago
    • Reported - view

    Thanks for that
    Attached how it looks on my system.
    Odd that it works on mine.
    Investigation FLOW-11191

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    • CraigS Correct. That's how it should look. Now we just need to figure out the difference between your system and mine. Because it does look different to you. Right?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 10 mths ago
    • Reported - view
    Kenny Gioia said:
    it does look different to you. Right?

     Yes. It fits and snaps as expected for me. Odd but perhaps it's not the document that has the inherent issues. We do have a few users seeing this though.

    Can you update to macOS 11.6.1 and reboot? Try and see if it works.

    I tested your document on 11.6.1 and 12.0.1
    I'm wondering if it's certain versions of the OS at issue.

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    • CraigS What's the 12.0.1 part?

      I'll try the upgrade to 11.6.1 and let you know. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 10 mths ago
    • Reported - view
    Kenny Gioia said:
    What's the 12.0.1 part

     macOS Monterey.

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    • CraigS Any update?

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • Reported - view

      David Grover 
      Have you tested 11.6.1?
      We're still investigating. We've had other reports but all our machines including your document behave as expected. We trying to see if there's a variable that might be causing this (keep in mind many users don't seem to have this issue).
      If your document seems to be good on our systems then the issue may not actually be embedded in the document but how it's dispplayed.
       

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    • CraigS He said he did above and I tested in 11.6.1 and the issue is the same as well. Keep in mind, many users might not even notice this problem as many probably don't drag things around and resize in the corners. And even if you do, it's small enough that some people might not see the difference. 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • Reported - view
      Kenny Gioia said:
      He said he did above and I tested in 11.6.1 and the issue is the same as well.

       Thanks. I see that now.

      Kenny Gioia said:
      many users might not even notice this problem

       True but the very document which should show the issue, doesn't on our systems (so far). This seems to mean the issue isn't carried with the document. This might (might not) mean it's something with specific systems. Very odd. We continue to investigate.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 10 mths ago
    • Reported - view

    Just to confirm, both documents I've received behave as expected on two systems, 11.6.1, 15.0.1, MBP and iMac so the information may not be carried in the document.

    Another thing to look at,
    Canvas size and Screen Recording file metadata (assuming no scaling is being used.
    In this case both show 2560x1440.
    Perhaps there's a local issue with either that doesn't transfer with the document.
    If they were mismatched. that might cause an issue.
      

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  • CraigS said:
    so the information may not be carried in the document.

     I don't think the information is in the document because when I open older screen captures that were captured in Screenflow 9, the behavior still exists. Unfortunately, I can't open anything captured in Screenflow 10 in Sceenflow 9 to test that. But I think it's a playback issue and not a capture one. In fact, I don't need to capture anything for this behavior to show up. If I simply create a new empty document and create a rectangle with annotations, it also snaps to above the top. Regardless of what size document I create. But for the purposes of troubleshooting, if you want to send me a small document that you captured, I could try it on my system. Thanks

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