Save file corruption/No final output audio
Hi everyone. Sorry if this is the wrong place to post this, and I apologize if these are dumb questions. I am extremely new to this and had streaming thrust on me without being qualified at all to run it.
I run live-streaming for a sports team. Early in the year everything was working fine, but one day I opened wirecast and the document I have been using all year that had my graphics, shot layers, etc just said "cannot open this file." Anyone know why this would happen or how to fix it? I have tried everything I can think of. Restarting everything, updating wirecast, running windows updates, opening the file from multiple locations... it still will not open the file.
I figured I could just create a new document and it would not be too much trouble to recreate all of my shots and graphics, but now I am running into an audio issue that I never had before. Previously I would connect a mic and it would register in the final output audio right away. After losing my save file, I plug in a mic and get fine levels on my preview audio, but nothing at all on my final output audio. Can anyone help me with this?
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Logan Torve said:
I have been using all year that had my graphics, shot layers, etc just said "cannot open this file." Anyone know why this would happen or how to fix it?Perhaps something corrupted the document.
It's not clear what Wirecast version you were using or whether you had updated it.
You should be on Wirecast 14.2.1.Logan Torve said:
I plug in a mic and get fine levels on my preview audio, but nothing at all on my final output audio. Can anyone help me with this?You need to transition the shot from Preview to Live.
Logan Torve said:
am extremely new to this and had streaming thrust on me without being qualified at all to run it.Please watch our tutorials.
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Hello Logan: We've been using Wirecast / Telestream for years to stream our church functions. All was fine until we updated to V14.1 The document format has changed once you open the profile in the new version it's converted upon saving. Check your options in that you are opening the correct profile when starting. I've go the same issue with the streaming. Until the update all was well. Now no audio on the final output. I can see it on track one, channel one and two as well as the audio meters when recording but nothing in the YouTube file or the recording locally saved. I still have no answer and all our Funerals were recorded without audio, Not like we can go back and redo them right? Telestream needs to fix this Version. It was surely not tested before release. And we are using a Wirecast Server to run it on. They built our system.
Fred
IT Director
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Fred Kelley The current version of Wirecast is 14.2.1. If the audio is in Preview then it should go live. Perhaps the preferences are corrupted. It can happen.
Fred Kelley said:
can see it on track one, channel one and two as well as the audio meters when recording but nothing in the YouTube file or the recording locally saved.This doesn't make sense as the audio in the live output is the recording.
Perhaps you need to check your track assignments.
I'd like to help but there are not enough technical details in your description.
You may need to show your workflow and settings with screen recordings.
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Logan Torve Fred Kelley
Perhaps you can each put the document in question in a folder and zip it and attach it to the forum. Also note what version the document was originally created in and updating to what version of Wirecast changed the behavior.
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Fred Kelley said:
I still have no answerIf you've submitted a case please include the case number here.
