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Mouse pointer still visible after unchecking "Show Mouse Pointer"

I just upgraded to the new ScreenFlow 9.0.6, and have this issue: I record my screen, and directly after recording I select the video clip. Then in the Screen Recording section I uncheck "Show Mouse Pointer". The problem is, the mouse pointer still shows. Have I encountered a bug or is there something I forgot to do?

Some specs:

  • Computer: MacBook Air (M1, 2020)
  • MacOS: 11.0
  • Screenflow version: 9.0.6
  • Free hard drive space: 260 GB

Yours,

  /Magnus

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    MelanieP said:
    ean send you an actual Screenflow document?

     Yes, so we can test it to see if it's recorded into the document.

    Thanks for the monitor info.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Pete Cheslock It would be interesting if it were impacting non USB monitors.

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    • CraigS Yea - on a quick test - using a thunderbolt to hdmi dongle directly from the m1 laptop i can not replicate this issue.  When connecting directly to the Kensington docking station and connecting the monitors via that - i am able to replicate the issue.  

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      • MelanieP
      • MelanieP
      • 1 yr ago
      • Reported - view

      I discovered the problem on my end. I thought my USB monitor had been completely disconnected from my Mac-Mini initially but it wasn't -- the screen had simply "blacked out". So all along I thought it was disconnected. My bad! I discovered it tonight and totally disconnected it, then tried a Screenflow recording again and the issue was no longer there. But when I reconnected the USB monitor (as a second monitor), the issue returned.

       

      So it appears that as long as one USB monitor is connected and detected, the issue appears.

       

      I know you said USB monitors are a known issue in some cases,  CraigS . I never had an issue with Screenflow before with my old MacBook Pro while using this same USB monitor as a second monitor, so I'm curious if it's an M1 issue or a Screenflow issue? (I was able to record both screens simultaneously as a test tonight so I know Screenflow is detecting it no problem. It's just the pointer issue still persists.)

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      MelanieP Can you include details about the USB monitor? Specific monitor model and exactly how connected to the Mac. Developers are thinking if they can handle this in some way.

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      • MelanieP
      • MelanieP
      • 1 yr ago
      • Reported - view

      CraigS Here's the link to the USB monitor I connected. https://www.amazon.com/gp/product/B00H0FK2A6

      I connect using the included Asus cable directly from monitor to Mac mini M1 (USB 3 Micro-B 10pin on the monitor end and USB 3 Type A on the Mac mini end).

      That would be great if the developers are able to handle on their side!

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      MelanieP Thanks for those details about the USB monitor.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      MelanieP Is this still an issue with ScreenFlow 10.0.2? It should notify you if it can't record the mouse pointer separately. Does it?

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      • MelanieP
      • MelanieP
      • 1 yr ago
      • Reported - view

      CraigS - thanks for following up. You're awesome! :) And sadly, yes, this is still an issue with ScreenFlow 10.0.2, but at least there's a message that says “The mouse cursor will not be adjustable in your screen recording” to serve as a heads-up. Hoping whatever is the culprit in the OS/CPU etc will get rectified sooner than later.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      MelanieP Sorry.It's the best we can do give what the OS is sending us. As we can warn before capture.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    MelanieP said:
    I'm curious if it's an M1 issue

     We believe that's the case, specific to how the pointer is being handled. The monitor will work but macOS/GPU is handling the pointer differently so it's not separate metadata. Since it's a function of the OS/GPU we can't change ScreenFlow may have to throw some kind of message for these kinds of setups.

    There may be an M1 issue with DisplayLink though. If you use the USB monitor only (disconnect the HDMI monitor entirely and reboot) can you record that monitor? Can you disable the mouse pointer in ScreenFlow?

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    • Dan Rollins
    • Video Pro, Voiceover Artist, Coffee Addict
    • Dan_Rollins
    • 4 mths ago
    • Reported - view

    Hi there, I have the same issue and tried many of the steps laid out in this thread but no use. However, I just realized the issue on my end and wanted to share in case it helps anyone else. This may only impact anyone recording PowerPoint shows with 2 monitors. My standard recording setup is to have my secondary monitor with the presenter notes and controls and my primary monitor is what SF is recording with the full screen PPT show. What happened is that my mouse curser was visible on the recorded screen in error, I didn't catch it. Well... it will NOT work to UNCHECK the mouse pointer box in this case because the mouse curser was active on the secondary (non-recorded) monitor, and even through you can SEE it on the primary (recorded) monitor it is similar to a projected item if that makes sense... so, I am stuck manually replacing all 88 slides in a 90min recorded course with new slide images.... ugh! If this is your scenario I hope this saves you the trouble of searching for a quick-fix solution.. 'cause there doesn't appear to be one. Cheers.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view

      Dan Rollins Since hardware is a factor in this issue, please do add your Mac model (CPU especially) and how the monitor is connected. The GPU / monitor interaction impact this issue. The macOS in these cases impact whether the mouse pointer is burned in or not. 

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      • Dan Rollins
      • Video Pro, Voiceover Artist, Coffee Addict
      • Dan_Rollins
      • 4 mths ago
      • Reported - view

      CraigS Here you go, see image for Mac specs.

      SF 10.0.5

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view

      Dan Rollins Thanks but I also need specifics for an external monitor and how connected. There shouldn't be an issue with the built-in monitor unless there's a software issue with the program you're capturing.

      I have the same iMac Pro on 11.6.6  (current version so you may want to try updating that) and I'm using a Dell UltraSharp external monitor directly connected via Thunderbolt to DisplayPort and there are no issues in controlling the cursor functions in ScreenFlow.

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    • Dan Rollins
    • Video Pro, Voiceover Artist, Coffee Addict
    • Dan_Rollins
    • 4 mths ago
    • Reported - view

    Dell UltraShart? That made the little boy in me chuckle :) Here are my monitor specs... and actually it is probably more important that I give the specs for the machine I record on... the specs I gave before are my editing machine. Here is my recording setup:
     SF 10.0.5

    Ext monitor is an ASUS VS248 (not recording from this monitor, it is used for my script and speaker notes). It is connected via HDMI to a USB-C hub connected to my MBAir. See image for MBA specs.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 mths ago
    • Reported - view
    Dan Rollins said:
    ASUS VS248 (not recording from this monitor, it is used for my script and speaker notes). It is connected via HDMI to a USB-C hub connected to my MBAir.

     I wonder if it's impacting the recording. Try removing the monitor, rebooting and test. Describe exactly how you test and the results.

    BTW 11.3.1 is an even older version of Big Sur. Given the role the OS plays with the cursor, please update to 11.6.6 before any testing.

    ScreenFlow is very dependent on the OS so always consider staying current in the series if you see screen recording issues specifically.

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      • Dan Rollins
      • Video Pro, Voiceover Artist, Coffee Addict
      • Dan_Rollins
      • 4 mths ago
      • Reported - view

      CraigS I am in the middle of a giant project, once that is done I will do upgrades and testing. Is there any known issues/concerns with Screenflow and Monterey on an M1 or Intel?

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view

      Dan Rollins ScreenFlow, Monterey, M1 all seem to be good. One issue, not impacting performance, is that ScreenFlow may not be generating thumbnails (the little icons of the content on the tracks).

      Can you do the test without the external monitor in the meantime?
      Try it with just the desktop (no other software running than ScreenFlow) and see what happens with the pointer.

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      • Dan Rollins
      • Video Pro, Voiceover Artist, Coffee Addict
      • Dan_Rollins
      • 4 mths ago
      • Reported - view

      CraigS I cant test without a 2nd monitor because I need the presenter notes with the script... otherwise it won't be a real world test for my setup. 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view
      Dan Rollins said:
      I cant test without a 2nd monitor

       You must. The monitor may be the issue and the only way to confirm is to test without. Otherwise, we'd assume the monitor and dock is the issue and that may be a macOS issue that we can't fix. If you'd like our help you must test without the monitor and dock.

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      • Dan Rollins
      • Video Pro, Voiceover Artist, Coffee Addict
      • Dan_Rollins
      • 4 mths ago
      • Reported - view

      CraigS I am not sure  you understand my setup and my requirements. I have a professional sound booth with my MBA and a 2nd monitor, it is not possible for me to record without the 2nd monitor, that is where the script is that I read from while I record the slide content on the MBA display. If you record with that setup in PowerPoint and do NOT carefully watch your mouse on the presenter notes monitor it can be visible on the "projected" monitor where the full screen slide content is. The mouse ISN'T actually active on the "projected" display.. it is literally cast/projected there because of the placement on the monitor with the presenter notes. Regardless...  it doesn't make any sense for my use case to run this without the extended monitor, I know how to resolve my issue. And I have no time as I need to get this giant project done. So I may be silent for a while. What I CAN do at a later time is update my OS and then use my normal 2 display setup to see if that resolved it. Maybe I can also bypass the Hub and use an HDMI>USB-C cable direct to the MBA. I'll dedicate time to it when I am finished with the work.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 mths ago
    • Reported - view
    Dan Rollins said:
    I am not sure  you understand my setup and my requirements.

    Apple's OS determines whether the pointer is independent or not. ScreenFlow doesn't control that. The integrated GPU of the Air has to devote resources to both the internal and external monitor.

    We'd have to wait to see if the OS update fixes it. If it does not and/or bypassing the hub is your workaround then this does seem to be a macOS issue.  It's possible that Monterey better handles that than Big Sur but updating to 11.6.6 should be an easier next step.

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