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Mouse pointer still visible after unchecking "Show Mouse Pointer"

I just upgraded to the new ScreenFlow 9.0.6, and have this issue: I record my screen, and directly after recording I select the video clip. Then in the Screen Recording section I uncheck "Show Mouse Pointer". The problem is, the mouse pointer still shows. Have I encountered a bug or is there something I forgot to do?

Some specs:

  • Computer: MacBook Air (M1, 2020)
  • MacOS: 11.0
  • Screenflow version: 9.0.6
  • Free hard drive space: 260 GB

Yours,

  /Magnus

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    MelanieP said:
    was just trying to record my screen going between random windows e.g. browser, finder, etc as a test.

     That should work as-is. Please provide complete hardware and OS details. Someone must be able to reproduce what you're doing exactly. There's far too many variables. Instruct as you want someone to match everything you're doing hardware and software.

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      • MelanieP
      • MelanieP
      • 1 yr ago
      • Reported - view

      CraigS 

      Model Name: Mac mini

      Model Identifier: Macmini9,1

      Chip: Apple M1

      Total Number of Cores: 8 (4 performance and 4 efficiency)

      Memory: 16 GB

      System Firmware Version: 6723.81.1

       

      Monitor: HS156KE (which is a UPERFECT Portable 4K Monitor)

       

      Steps I did:

      1) Open up Screenflow (the checkmarks are only on the monitor and computer audio in configuration)

      2) Begin recording

      3) Open up Safari

      4) Go to any website and poke around

      5) End Screenflow recording

      6) When editor with the screen capture appears, disable "Show mouse pointer" (but pointer continues to remain visible)

       

      My setup is simple and how/what I'm recording is straightforward, that's why I'm leaning towards a monitor issue.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view
      MelanieP said:
      My setup is simple and how/what I'm recording is straightforward, that's why I'm leaning towards a monitor issue.

      How is the monitor connected?
      Monitor and graphics interaction may well be a factor.
      Big Sur version (11.1 may have had issues for example)?

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    • MelanieP
    • MelanieP
    • 1 yr ago
    • Reported - view

    CraigS  via Mini-HDMI at the monitor end to HDMI on the Mac Mini

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      • CraigSModerator
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      • CraigS
      • 1 yr ago
      • Reported - view

      MelanieP Thanks but I still need macOS version.
      Please test recording the desktop/finder only. If the problem still exists it may be related to how the OS is handling the monitor.

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      • MelanieP
      • MelanieP
      • 1 yr ago
      • Reported - view

      CraigS I already mentioned the macOS version in my initial comment. :) It's Big Sur version 11.2.3 And yes, the problem still exists recording the desktop/finder only. Boooo Any suggestions to try? Thanks!

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      • CraigSModerator
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      • CraigS
      • 1 yr ago
      • Reported - view

      MelanieP Can you create a small document we can look at?
      What model monitor?

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      • MelanieP
      • MelanieP
      • 1 yr ago
      • Reported - view

      CraigS Do you mean send you an actual Screenflow document? Or just a screencapture of me creating one and the pointer issue?

      And here's the monitor info I grabbed from Amazon:

      Manufacturer UPERFECT

      ASIN B07R7QH787

      Item model number DS15607

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    • CraigSModerator
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    • CraigS
    • 1 yr ago
    • Reported - view
    MelanieP said:
    ean send you an actual Screenflow document?

     Yes, so we can test it to see if it's recorded into the document.

    Thanks for the monitor info.

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      • MelanieP
      • MelanieP
      • 1 yr ago
      • Reported - view
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      MelanieP Thankd for that.

      Confirmed your issue.
      Tested on M1 MBP macOS 11.2.3, ScreenFlow 9.0.7 and I could not disable the mouse point. So it's recorded in to the screen recording.

      Started investigation reference number FLOW-10891
       

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      • MelanieP
      • MelanieP
      • 1 yr ago
      • Reported - view

      CraigS You're awesome! Thanks for working with me, Craig. Really appreciate your time and help. It's a "relief" to know it's not just me that's encountered this with these versions of the macOS and Screenflow. Phew! :) Please keep me posted as you know more. Thanks again!

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      • CraigSModerator
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      • CraigS
      • 1 yr ago
      • Reported - view

      MelanieP You're welcome of course. Having the document to look at helps. We may find that macOS and the integrated GPU handle certain types of monitors differently. We've already seen that with "sidecar" use.

      Like 1
      • CraigSModerator
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      • CraigS
      • 1 yr ago
      • Reported - view

      MelanieP The developers, having looked at this, are wondering if you have Sidecar enabled because that's normally where they see this issue. Otherwise, if the monitor is acting as a Sidecar monitor it could cause it.

      Also, confirm that it's actually HDMI and not USB-C into the monitor.

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      • MelanieP
      • MelanieP
      • 1 yr ago
      • Reported - view

      CraigS Sidecar is not enabled. And yes it is HDMI into the monitor. (The cable is Mini-HDMI end into the monitor and regular HDMI end into the Mac Mini). Thanks!

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      • CraigSModerator
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      • CraigS
      • 1 yr ago
      • Reported - view

      MelanieP Thanks for that. Do you have another HDMI monitor you can check? That could confirm the issue is specific to the monitor.

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      • MelanieP
      • MelanieP
      • 1 yr ago
      • Reported - view

      CraigS Unfortunately, I don't have another HDMI. But I just tried it with a USB portable monitor and, sadly, the problem still persists.

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      • CraigSModerator
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      • CraigS
      • 1 yr ago
      • Reported - view

      MelanieP USB may be an issue in some cases. An HDTV would work for HDMI. 

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      • MelanieP
      • MelanieP
      • 1 yr ago
      • Reported - view

      CraigS I hear you, Craig. I don't have an HDTV either. Sorry I've not been helpful in this today. :(

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      • CraigSModerator
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      • CraigS
      • 1 yr ago
      • Reported - view

      MelanieP We believe there's an issue with a few monitors and how handled by the OS/GPU so we are trying to confirm it's specific to the monitor or there's another issue involved.

      Like 1
    • CraigS I wonder if this is related to DisplayLink attached monitors?  m1 macbooks only support dual displays with DisplayLink right now.  I haven't tried a single directly connected monitor yet, but can replicate this issue with displaylink running.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Pete Cheslock Interesting. But why would MelanieP 's monitor be using DisplayLink? It seems to be HDMI to HDMI. Isn't DisplayLink using USB (which I noted as a potential issue).

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      • MelanieP
      • MelanieP
      • 1 yr ago
      • Reported - view

      That's a good point Pete Cheslock  Even though I'm on an Mac mini M1, I do have DisplayLink installed for when I use the USB monitor. I wonder if Screenflow isn't playing well with my machine because of it...

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      • CraigSModerator
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      • CraigS
      • 1 yr ago
      • Reported - view

      MelanieP Try uninstalling DisplayLink and rebooting.

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    • CraigS Oh that is a good point - in my case i use usb3 to a kensington docking station and the m1 currently requires displaylink to power 2 screens.  With no monitors connected screenflow works fine, but when usb3 to the kensington i get this same issue.  I can try a few monitor connection options to see if there is any difference.  

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