0

Screenflow 10.0.6 Mac doesnt' record computer audio anymore

I made tons of videos with Logic and or Pro Tools in SF recording DAWs audio. I simply selected Telestream Audio Capture in DAWs' driver and all was fine. Now it doen't work anymore. What I miss? Something changed?

I have Monterey 12.3.1

18replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 mths ago
    • Reported - view
    Fulvio Pietramala said:
    I have Monterey 12.3.1

     Update to Monterey 12.4.

    I'm seeing it fix some issues. 
    I'll give it a test in GarageBand.

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Works for me in 12.4
      Start ScreenFlow and set it to capture Screen and Computer Audio.
      Start Garage Band.
      Set Speaker to Telesteam Audio Capture
      Record with ScreenFlow and Stop Record.
      Recording plays back in ScreenFlow with audio.

  • Doesn't work here in Logic. And I tried also in Pro Tools. Same result. It worked previously

      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Fulvio Pietramala Your video shows you trying to record from Element88 and not Computer Audio. Telestream Audio Capture. That hasn't changed in many years.

       

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Fulvio Pietramala You may want to read this article as well. 

      Like
  • You aren't correct. There is "Element 88" but there is also "Computer Audio", as I ever did since years. This is a screenshot of the video

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Fulvio Pietramala Since Computer Audio does work you may need to test why it's not working in your setup. 

      Remove all third party "audio hijacking" software.
      Reboot the computer.
      Reinstall ScreenFlow's Audio Driver from its preferences.
      Reboot the computer.
      Either play a video in Quicktime or Safari and set ScreenFlow to recording only the Monitor and Computer Audio and do not use bluetooth headphones or headsets.

      Like
  • I re-installed Audio HiJack and ACE driver, and then Telestream Audio Capture  and now all is fine. Thank you very much

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Fulvio Pietramala Good to hear reinstalling the drivers fixed it. 👍

      Like
  • Guys, great discussion here.  Thank you for posting.  In my case, I was had to reinstall the telestream driver only and reboot the mac.  Also, I had to run Ableton Live 11 with Rosetta.  Here's the rundown on my setup:

    Mac Mini M1 2020 16GB RAM (Monterey)

    Ableton Live 11.1.6

    Dolby Atmos Renderer and Audio Bridge 3.7.2

    Dolby Music Panner Plugin 1.2.0

    Dolby Binaural Settings Plugin 1.1.2

    Thanks!

    David

    Like
  • One more discovery: In the Screenflow preferences -> Advanced tab, the "Allow device to be Sound Output" box must be checked in DAW Support.  I've rebootted the mac several times and it works

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      David Reyes Thanks for noting the improvement. The developers wanted to make ScreenFlow more DAW workflow friendly.

      Like
  • CraigS You are welcome.  Im a Screenflow fan, particularly in light of the DAW support.  Compared to other screenshare apps (loom, etc).  To help other fans, I'd like to recommend either a support page that addresses troubleshooting techniques for M1 Macs, Rosetta and Macos Monterey.  That will save those who come along after us precious time.  If a telestream audio driver update is required, I recommend releasing that also.  Lastly, there will be an ever increasing number of Dolby Atmos users, I suggest addressing the issues specific to those users - running a DAW, Dolby Atmos Renderer and Screenflow.  Thanks!

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 mths ago
    • Reported - view
    David Reyes said:
    I'd like to recommend either a support page that addresses troubleshooting techniques for M1 Macs, Rosetta and Macos Monterey. 

    We do have general audio driver install instructions.
    Over time there will be much fewer third-party apps dependent on Rosetta but it certainly should be something to be aware of. It's a bit of a moving target given macOS is nearing its next update as we check performance in Ventura. Apple Silicon interaction with macOS seems to be an ongoing process as well so troubleshooting techniques are subject to change. 

    Dolby Atmos support may require licensing. Perhaps that is worthy of a separate post to discuss ScreenFlow use cases.

    Like
  • Hi CraigS unfortunately, its two steps forward and one step back with the ongoing Telestream audio driver issues.  I was able to successfully record screen, mic and dolby atmos renderer output in screenflow last Thursday.  Then the dolby atmos renderer (computer audio) output was no longer audible in the recording.  I believe this is a Telestream audio driver issue, rather than Dolby Atmos Renderer or MacOS, because reinstalling the driver and rebooting the Mac seems to be the only way to resolve the issue.  Is there an upcoming driver release planned?  If so, when?

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 mths ago
    • Reported - view
    David Reyes said:
    Then the dolby atmos renderer (computer audio) output was no longer audible in the recording.

    That it works initially indicates the issue may well be with the third-party driver's interference with the operating system's use of system audio.
    If there's a third-party driver involved please point to it.
    It would be
    Macintosh HD > Library > Audio > Plug-ins > HAL

    Please read the following:
    https://professionalsupport.dolby.com/s/article/Is-the-Dolby-Atmos-Renderer-Supported-on-M1-Macs-Big-Sur
    The Dolby Atmos Renderer is compatible with, but not fully qualified on, M1 Macs running MacOS Big Sur, as the Renderer runs via the Rosetta 2 translation layer, which may cause performance issues.

    There's no mention at all of Monterey which means that's not even addressed yet.
    They would have to move it from Rosetta 2 to Universal/Apple Silicon. There's no viable path for driver development to focus on Rosetta translation. Universal runs on both. You can enable ScreenFlow to run on Rosetta but that may result in other compatibility issues.

    Like
    • CraigS I also cannot record audio with the latest macOS (12.5) and latest Screenflow (Version 10.0.6 (31900)) on Intel iMac without T2.

      The only other driver I see is MSTeamsAudioDevice.driver in that directory.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 mth ago
      • Reported - view

      Michael Prescott Please check ScreenFlow Preferences Advanced and Uninstall reboot then Reinstall Computer Audio Driver. You may need to reboot again.

      Michael Prescott said:
      The only other driver I see is MSTeamsAudioDevice.driver in that directory.

      Macintosh HD > Library > Audio > Plug-ins > HAL
      Please make sure you're in the Computer and not the User directory.

      Like
Like Follow
  • 1 mth agoLast active
  • 18Replies
  • 61Views
  • 4 Following