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adding shot, titler live no longer visible

 I have a setup where I have a lower third from titler live on the 2nd to top line

I have a pip cam below it.

 

If I start the lower 3rd it is visible.

If i add the pip shot, the lower 3rd is no longer visible.  the lower 3rd shot is still active on titler live.

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  • HI  JOHN FLOREK , I tried a basic recreation of this and did not see the issue, so we're going to need a lot more information here. Any chance you could do a screencast, so we can see exactly what's going on? 

    Also, what computer and OS are you on? 

    thanks,

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  • sorry just saw this.

    here is how I have it setup.

    I have a playlist titler live 4 on the 2nd row.

    i have a PIP camera that is cropped to a box with shadow on row 3.

    if I apply a lower 3rd, then turn on the pip, the lower third shows as active, but is not displayed (clears the layer).  

    if i double click the circle active indicator on the titler live interface, it will eventually come on...

     

    if I turn the pip on 1st then the lower third it seems to work as expected.  i do see a black flash on the lower third at times.

     

    this is different from the previous version,  i did not have any flashes or clearing...

     

    it doesn't happen all of the time, but most of the time.

     

    we can setup a live stream test to show this issue....  let me know when you would like to do this.  or if you would like me to record a short stream showing this issue and post the link.

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    • JOHN FLOREK Would you please do a screencast or recording, showing how you recreate the issue in the UI?

      Are you on Mac or Windows? OS version?

      Also, if you could email me your support information to lynne[at]telestream.net

      thank you

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  • Will do.

     

    this is a Windows 10 system.

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  • I have sent this in a direct message.  but I am using windows 10.

    see the attached screen cap of the title flashing and the title clearing.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view

      JOHN FLOREK Thanks for doing that.

      It seems that the blank or flash occurs when going from the Titler Live Shot on the 2nd layer to your PiP shot on the 3d layer. Is that correct?

      Would you be able to take a screenshot of the Shot Layers panel for each shot?
      Seeing the shot layer order might be a factor.

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  • if I apply the layer 2 titler live shot, then apply a layer 3 pip camera, the flashing or blanking will occur.

     

    if i apply the pip 1st, the titles seem to work as expected.

    please see the attached images of the layer properties for each shot element.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view

      JOHN FLOREK Thanks but I need this. When using Smooth transition the Shot Layers used and order may be a factor when transitioning shot to shot.

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  • does this help?

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view

      JOHN FLOREK Are there other sources involved? 
      When all Clear Layer shots are red (live) I'm still seeing video in your screen recordings.
      Are there other layers involved?
      The two screenshots you show are one of Titler Live only and the other of Decklink only yet there's other content visible at all times.

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  • yes I have 5 layers in total. 

    from top to bottom:

    layer 1: intro titler live  (green lower third in pic)

    layer 2: lyric graphic -- titler live

    layer 3: PIP camera, decklink 

    layer 4: main camera, intro loop video (shown here to show issue), closing video loop

    layer 5: audio mixer input

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  • The flashing and blanking issue only occurs when I use layer 2 and layer 3...  

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view

      JOHN FLOREK Just as a test, clear everything else and just use Smooth transition between layer 2 and layer 3. That will determine if the issue is specific to those shots or if it's the combination of shots.

      Pending the results of this I have another related hunch to check.

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  • no change.  see the attached video.

    I removed all shots except those in question

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view
      JOHN FLOREK said:
      no change.

       As in the Titler Live shot goes away when transitioning to the shot below? 
      Making sure because you had described two issues, blank and flash.
      If the Titler Live shot is blanking please see what it's doing in Titler Live.
      This sounds also like another issue we're seeing.
      See this thread also on Titler Live.

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  • the video clip I attached shows both issues.

     

    in titler live the clip is indicated as still active.  see attached.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view

      JOHN FLOREK Thanks for that. So this does seem to be a different issue.

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  • Our internal investigation reference 
    WIRE-17749

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