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Virtual Camera not working MacOS Catalina

This feature was working until 20 minutes ago. Cannot see the virtual camera in Slack or Zoom. Problem developed after a power down reboot.

Any permissions that should be verified?

MacOS macOS 10.15.4 (19E266)
Wirecast Version 13.1.1 (42.0163a558)

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  • Ryan Scott Dancey said:
    This feature was working until 20 minutes ago.

    Version numbers are critical.
    Zoom 4.6.9 and 4.6.10 broke Virtual Camera input. Not specific to Wirecast as other software using virtual cameras don't work either.
    What version of Slack?

    Like
  • Yeah it's crazy that the Zoom upgrade broke virtual cameras SYSTEM WIDE. 

    A rollback to a previous Zoom upgrade fixes Zoom but doesn't fix anything else.

    Slack version 4.4.2 0c75d1b-s@1586475920 (App Store)

    Currently running Zoom Version: 4.6.8 (19178.0323)

    Like
  • This worked for me.

    https://help.manycam.com/knowledge-base/zoom/

    It has a link to the version that worked. So I uninstalled my current version then installed this on.

    Like 2
  • Camera Out to Zoom Version: 4.6.10 (20041.0408) works on my Mac running High Sierra 10.13.6 but not my Mac running Catalina 10.15.4 (same Zoom ver on both). This appears to be an OS compatibility problem with Zoom. Not a Zoom security change????

    Like
  • The same situation exists in my Skype account also. Catalina changes something...

    Like
  • jim. keiken The OS may be part of the issue as I was able to get 4.6.9 to work on some system even though others could not.
     

    Like
  • jim. keiken said:
    The same situation exists in my Skype account also. Catalina changes something...

     Wirecast 13.1.1, Skype 8.54, Catalina 10.15.4 
    Virtual Camera working for me.
     

    Like
  • Dylan It worked for me too!

    Like
  • pep torres Good to hear it works. 
    Hopefully they'll fix so people don't have to do all these workarounds.
     

    Like
  • This is an issue that I have the misfortune of dealing with as well. Catalina breaks functionality with wirecast virtual Cam. Extremely frustrating as I waiting a long time to update to avoid these issues. 

    Like
  • Skype version 8.60.0.76 broke virtual cameras for me and other users on Catalina.

    Microsoft Teams still detects it.

    Like
  • Dylan thanks it worked!

    Like
  • Skype 8.60 broke virtual camera on Mac (not specific to Catalina and may not specific to Wirecast).

    Current version of Teams and Zoom detect Wirecast virtual camera so this is a Skype Mac specific issue.

    Like
  • Jason Dennis said:
    Catalina breaks functionality with wirecast virtual Cam.

     Wirecast Virtual Camera is working fine on Catalina. It works with Zoom 5.0.4 for example. The issue is Skype.

    Like
  • Wirecast (v13.1.3) virtual camera stopped working in Skype (v8.62.0.85) after MacOS (v10.15.6 ) upgrade. It works in Zoom (v5.1.2) but not Skype.

    It was working in Skype before the MacOS (v10.15.4) was updated. I found a workaround here which is to run this command in the terminal:

    codesign --remove-signature "/Applications/Skype.app/Contents/Frameworks/Skype Helper (Renderer).app"

    I hope that helps other folks running into this on Skype.

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • Reported - view

      Jet Villegas Let's hope Skype fixes this officially since there's a nominal security risk. The last working version was Skype 8.59.

      Like
  • The virtual camera option stopped working for all of our instances of Wirecast a few weeks ago now. This includes Windows 10 (1903 -18362.657) and MacOS (10.15.6).

    It also affects Zoom and Skype for Business.

    I've tried some of the suggestions above but it did not fully resolve the issue, and caused strange issues in MacOS. Repeated requests for authentication?!

    There has been a recent Teams update on Windows machines. The camera has reappeared as an option, but freezes within a few seconds of use.  

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • Reported - view

      Grant Tweddle Wirecast Virtual Camera certainly works. It Works in both Skype and Teams on Windows as well.

      Like
  • Grant Tweddle said:
    It also affects Zoom

     Works fine in Zoom. Just current with Zoom updates.
    Wirecast 13.1.3, macOS 10.15.6, Zoom 5.2.0


     

    Like
    • CraigS Thanks Craig, can confirm Zoom works now after upgrading to the latest version on MacOS, 5.2.0. I tried the same for Skype for Business and Teams, upgrading to the 'bleeding edge' versions on MacOS. The virtual camera still does not appear. 

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • Reported - view

      Grant Tweddle Not working in Microsoft products on Mac. It looks like they need to fix it.

      Like
  • My 2 cents...

    I would have to agree that this is a Skype issue.  I just installed Wirecast on a 2019 Mac Pro and Zoom works, but not Skype when using the virtual camera.

    I've been posting on the Skype forum about this issue if anyone is interested in seeing it.

    https://answers.microsoft.com/en-us/skype/forum/all/no-camera-found-on-mac/e22d0ebe-7bd7-428e-b9f3-c33a9cd7e263

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • 1
      • Reported - view

      Will Johnson Let's hope Microsoft understands the importance.

      Like 1
  • Seems this issue still isn't resolved with Wirecast 14.0.4, Skype Skype version 8.67.0.91 as well as Webex Version 40.12.4.7. on macOS Catalina 10.15.7

     

    Interesting note: the virtual microphone does show up, the virtual camera does not.

    Quicktime for Mac sees both.

     

    Haven't tried the signing removal trick as I would rather not break the security of my system.

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 6 mths ago
      • Reported - view

      Andor and Deborah Demarteau One hopes Microsoft resolves this on Mac at some point. 

      Like
    • CraigS who knows, more concerned with Cisco Webex in daily work to be honest.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 6 mths ago
      • Reported - view
      Andor and Deborah Demarteau said:
      more concerned with Cisco Webex

       Make sure they hear your concerns since they may consider Zoom a competitor and works there.

      Like
    • CraigS well we consider Zoom malware so not much of a competition in that respect (including webserver on installation as well as installing without permission to name just a few issues with Zoom).

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 6 mths ago
      • Reported - view
      Andor and Deborah Demarteau said:
      we consider Zoom malware

       I know there are businesses that don't feel comfortable with Zoom for reasons like this.

      Like
    • Andor and Deborah Demarteau 

       

      The Skype team is reportedly working on a fix for virtual webcams. I would expect Teams to follow suit shortly after, but we never know. Microsoft is always a little box of surprises.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 6 mths ago
      • Reported - view

      Felipe Ambrosio Thanks. That's good to know.

      Like
    • CraigS whilst this is going off-topic ;) let's say security and privacy is our daily bread and butter and we have done a reasonable amount of research in several of these services to see if they were suitable enough for one of our clients.

      And if your using it, as we had to do once, in a browser, separate user account, private browser tab and you still have to scrape stuff of your system after the call is done, that's enough evidence.

      Like
    • Felipe Ambrosio it's pretty interesting that if Apple changes something, all those large software vendors start scrambling on fixing it after we start complaining, at least that's how it feels.

      That, whatever you think of it, Apple usually announces changes e.g. around code signing, well in advance.

      Like
  • Andor and Deborah Demarteau said:
    separate user account, private browser tab and you still have to scrape stuff of your system after the call is done, that's enough evidence.

     Since these companies claim to have security in mind to appeal to potential business and gov't users it's important to contact them directly over this. Perhaps they have a roadmap to clean things up further.

    Andor and Deborah Demarteau said:
    That, whatever you think of it, Apple usually announces changes e.g. around code signing, well in advance.

     One can speculate about the response time from these developers. Perhaps the larger Windows business market is a factor but that's speculative.

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    • CraigS speculative yet probably pretty close to the truth

      Like
    • CraigS "Since these companies claim to have security in mind to appeal to potential business and gov't users it's important to contact them directly over this. Perhaps they have a roadmap to clean things up further."

      It's a basis of culture, with this particular company I don't see it happening anytime soon. Btw, they claimed security which turned out to be a blatant lie.

      Anyway let's leave it at that shell we? Happy to discuss security with you but let's not use this forum for it ;)

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 6 mths ago
      • Reported - view

      Andor and Deborah Demarteau 😉

      Like
    • CraigS it's getting even more interesting.

      Cisco claims it's Wirecast's fault as Telestream apparently didn't properly sign it's virtual camera drivers.

      See this link.

      https://help.webex.com/en-us/WBX9000032849/Virtual-Camera-Driver-Stopped-Working-After-a-Site-Upgrade

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view

      Andor and Deborah Demarteau  All are Mac apps are signed and the driver works in Zoom for example and both Zoom and our app security is very heavily vetted and Apple approved. You may be misinterpreting their statement. 

      Like
    • CraigS quote from the Cisco page: "As a result, many virtual camera software applications stopped working because the webcam drivers they use are not signed by Apple, and thus cannot be loaded by the Cisco Webex Meetings Desktop App." No idea how to interpret this differently.

      I also checked the links provided to the Apple documentation, if your code is approved by Apple and properly signed (which I have no doubt it is) then why isn't it working? ;)

      https://developer.apple.com/documentation/bundleresources/entitlements/com_apple_security_cs_disable-library-validation

      Like
    • CraigS and to be fair, I'll be asking a similar question at Cisco Webex as well.

      If they only load properly signed drivers and your code is signed, it must be working. It clearly is not so both parties can't be right now can they?

      I'm not blaming Telestream nor Cisco, I'm only trying to find out what the issue is so it can be fixed.

       

      I don't know why others work, neither in all honesty is that any of my concern as I don't use the product for various reasons.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view

      Andor and Deborah Demarteau Cisco has decided to block the use of Virtual Cameras as sources. There was a time Zoom did the same but they eventually were able to ensure valid Virtual Cameras would work. I've heard "unofficially" that both Cisco and Microsoft may do the same in the future.

      Like
    • CraigS interesting, wonder why they simply don't state it as clearly and in that respect then mislead about code sining as in the help article in my previous post.

      As said, I have asked them an identical question regarding the seemingly existing paradox, let's see what their answer is.

      Like
  • Seems Webex has a multi personality syndrome issue.

    In the cause they claim it's due to removing entitlements and claim that if drivers are not properly signed it's the cause of the stuff not working.

    Yet in the "solution" they state, confirmed by support, they just removed support for it, making the cause a load of BS.

    I have a feature request open with them to get it re-instated. However, I doubt they will do so.

    If you want it back in Webex as well, I suggest you bug them about it and let them open another feature request or at your voice to the one already open.

    https://help.webex.com/en-us/WBX9000032849/Virtual-Camera-Driver-Stopped-Working-After-a-Site-Upgrade

    Like
  • Andor and Deborah Demarteau said:
    Yet in the "solution" they state, confirmed by support, they just removed support for it, making the cause a load of BS.

     Meanwhile one of their biggest competitors, Zoom got this working months ago. They had to kill it for a while until they worked out a secure solution but they did.

    Like
    • CraigS a solution yes, I have noted this to Webex as well.

      I'm also going to test if this is MacOS specific and report to another contact within Webex if it works on Windows as opposed to MacOS.

      In that respect: does the virtual camera support work in the trial version? Makes it easier to test without having to fight around with our licenses.

      Like
    • CraigS cheers.

      As a workaround we probably will use a Black Magic Design mini studio recorder, Wirecast on HDMI out and take the Thunderbold 2 input back into Webex. Not ideal but workable.

      Like
  • Not sure if this is permanent, haven't tested if it truly works.

    But this afternoon Wirecast Virtual Camera is showing up as video device again in within Webex Meetings during a session on MacOS Catalina (latest version).

    It doesn't show in the preference panel in the Desktop client yet though.

    I have not confirmed Webex Events and Webex training yet either.

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view

      Andor and Deborah Demarteau Do post especially if you see changes in the desktop client. I had heard a "rumor" that it might be returning.

      Like
    • CraigS  I certainly will.

      Do note that it works in the meetings part of the desktop client. That is the part where your actual meeting session runs and is partially loaded from the webex server.

      The only part of the desktop client (both their new all-in-one client as well a as the Webex Meetings app) where it doesn't show up is the actual preference pain, that's the section where you set e.g. the meting joining defaults.

      I'll confirm Webex Events and Training over the weekend as well.

      Like
  • I might be missing it but has anyone found out if the virtual cam works in macOS Big Sur with Skype?  I wish WebEx had NDI.

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • 1
      • Reported - view

      Will Johnson Skype needs to fix this on Mac. 
      I wish both Zoom and WebEx had NDI.
      Microsoft Teams has NDI (which makes sense because Microsoft Skype does).

      Like 1
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