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Screenflow not showing displays when using DisplayLink

Hi,

I'm using a Macbook Pro 13-inc (2017) with BigSur 11.2.1 and also having 3 displays (DELL) connected through DELL DockStation WD 19.

 

The problem is that Screenflow (v9.07) is showing only 1 screen to record and not the 3 displays.

 

 

 

Am I doing something wrong?

A curious thing is that other softwares as OS Studio, Zoom, Google Meet, Skype, are able to find the other screens(displays).

 

Best,

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 mths ago
    • Reported - view
    Bob Mann-Francis said:
    Has this been resolved?

    With ScreenFlow 10. Now at 10.0.5. You can always download the free trial and test.
    Generally, it's a good idea to test with the current version as most development ceases (with the exception of some OS compatibility fixes) with the older version when a new version comes out. 
     

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  • Yes it did work with v10. Any way I could get it working with v9? I've only just managed to get an upgrade to this version so not sure how easily I can upgrade to v10.

    Thanks

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 mths ago
    • Reported - view
    Bob Mann-Francis said:
    Any way I could get it working with v9?

     We have to see where development is on 9. If there's an OS compatibility update to the upcoming Ventura it might be possible.

    List all the specs of your system including how the monitors are connected and what software on which monitor you're capturing so we can see if we can reproduce just in case we do an OS update. Again the issue with cursor interaction is usually OS related. A change in the OS usually requires us to make changes in ScreenFlow which is why it's working in 10 but not 9 as the latter doesn't have the changes done to 10. Keep in mind if an OS update happens it would be this fall at the earliest.
     

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    • Thanks CraigS 
      Display: Dell U3415W
      Display link manager: v1.3.0
      Dock: Targus DOCK180EUZ
      MacOS v12.4
      Mb Pro 2020

      Let me know if that helps

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Bob Mann-Francis Thanks for those details. 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Bob Mann-Francis While the developers haven't yet decided if they'll be a ScreenFlow 9 update if needed for Ventura (depends on the changes in Ventura) there won't be any additional fixes for ScreenFlow 9 that were done in 10. They would encourage you to upgrade to 10 given the fix.

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