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Cannot open ScreenFlow file, receiving error

I am getting the following error when trying to open a ScreenFlow file:

Error Domain=Scarlett Code=-1 "Failed to open scc file"

I recorded about 20 ScreenFlow projects, and it seems like maybe 1/3 of them are giving me this error.  I recorded them on a different computer (which I no longer have access to) and now am receiving this error on a new computer.

I am running Mac OSX El Capitan
ScreenFlow version 5.0.6
I was recording to an external hard drive, which is where the scratchdisks were as well

Any help would be greatly appreciated, as I am a new customer, and these files are HIGHLY valuable.

Thank you!
Mike

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    scc is a screen recording. Are you trying to open project files or the screen recordings directly.

    It's possible the scc file is incompatible. Do you know the OS, ScreenFlow version and details about the computer that made the recording. For example, old ScreenFlow recordings on the old G5 and G4 processors would not be compatible.

    Perhaps I can make suggestions to rescue the scc files but the above details would guide my suggestions.

    Like
  • Thank you for your response!

    I have some good news and some discouraging news.

    The good news is, I believe I was able to get these files to open properly (when I say "screenflow file" I am referring to the files that have the .screenflow extension).  I realized that I had not given you the full "error message".  The first part of the message was:

    "ScreenFlow was unable to open the file /Volumes/Grace/Day-06/Zoom/MULTI/FOLDER01/ZOOM0029/ZOOM0029.hprj."  

    That was then followed by

    The error message was "Error Domain=Scarlett Code=-1 "Failed to open scc file" UserInfo={NSLocalizedDescription=Failed to open scc file}"

    The strange thing is the file it is referencing (ZOOM0029.hprj.) has nothing to do with my screen recording at all, it is simply a file that happens to be on same external hard drive as the screenflow file.  So, I copied the ScreenFlow file onto my hard drive and ejected the external hard drive, and the ScreenFlow file opened right away.

    Now I have ANOTHER problem that is actually more concerning though...  My screen recordings were of multiple hour long presentations.  I was filming the presentations and wanted a screen capture so that I would be able to cut back and forth between the camera and the screen capture so people could see the slides.  In looking more closely at the ScreenFlow files, it seems that it did not capture the changing of the slides.  So any time I went to a new slide in the presentation, screenflow seems to have "froze" on the previous slide.  Below is an example of what I mean.  Keep in mind that the slides should be changing multiple times, but in the screenflow file, it simply stays on the initial slide the entire time.

    https://blacknightstudios.wistia.com/medias/7rbgyg9ugu

    Does screenflow do "full screen powerpoint" recordings?  What might be going on here?  Is there a chance that if I go back to the original computer (nearly impossible logistically) and open the screenflow files there it will show the recording with the slide changes properly?

    It's also worth noting that it seems to have captured the screen PERFECTLY when I was not in full screen powerpoint presentation mode...

    Current Setup:

    13" Mac running OSX El Capitan
    ScreenFlow version 5.0.6
    Processor - 2.4 GHz Intel Core i5

    Previous Setup (where recording happened):

    15" Mac running OSX Yosemite
    ScreenFlow version 5.0.6 (demo version)
    Processor - unknown

     

    Thank you!
    Mike

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Can you tell me more about the 15" Mac used to make the recordings? GPU and monitor setup might be a factor.

    Create a new project and do a test recording of a Power Point and tell me if you can duplicate the issue. That can indicate the problem was computer config specific.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Our example of ScreenFlow recording PowerPoint.

    ScreenFlow PowerPoint Tutorial

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  • We were using a projector, and did a "mirrored display" so that the projector and computer screen showed the same thing at the same time. 

    I followed the PowerPoint recording tutorial that you posted to a tee, so I genuinely don't know what has gone wrong.

    I have not been able to duplicate the issue.  I did test it again, and it worked as it is supposed to.  Another strange thing is that, we had 6 days of presentations.  ScreenFlow worked on the first day, but not on the following 5 days.

    I was able to get my hands on the laptop we used for the recording, and opened the ScreenFlow files there.  The same issues occurred there as well.

    Specs for the 15" Mac are below:

    Am I correct in assuming that if ScreenFlow did not properly record it, that it is a lost cause?  I can't imagine there is a way that we can retrieve the lost screen capture of the 30 hours of presentation that we had recorded, is there?

    This is a pretty devastating loss for our project, and will likely cost us over $1000 worth of editing to correct. :(

    Any final thoughts?

    -Mike

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    • sancarn
    • sancarn
    • 6 yrs ago
    • Reported - view

    > 30 hours of presentation that we had recorded

     

    That is most likely the reason why Screenflow "freezes" every now and then. ScreenFlow (like many applications) does "briefly" freeze a lot while dealing with huge files. It's not surprising after all, most software would.

     

    These are my suggestions:

    1. Try rendering it all to MP4 - This will massively cut down the file size. ScreenFlow files are stored in a RAW and space intensive format, so editing an MP4 will have slightly reduced quality but will be much more cope-able.

    2. Make sure the rendered MP4 file is on the local disk (no external disk). The read/write between the CPU and its own memory is much faster than the read/write through a USB cable.

    3. Might sound a bit strange but avoid nesting clips. Many screen freezing issues are caused by nested clips.

    4. If the file is still lagging (which I wouldn't be surprised by) try rendering the clip into 30 minute to 1 hour segments. This will help screen flow a lot.

     

    Source: My experience with massive ScreenFlow projects. Like: https://gfycat.com/AdeptRemoteEarthworm

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Mike Giles I need to know a bit more about your workflow. You mention it worked for the first day and not the following 5 days. Is this using the same Mac and Projector? Some things that can cause issues are nearly full hard drive or intermittent cable connection to the projector.

    Also was each file saved after recording? That would open a project and you'd spot immediately if there was a problem with the recording so I'm a bit confused how this problem could go on for five days.

    That you have not been able to duplicate the problem (that would mean using the same Mac and projector though otherwise you're not duplicating) that could indicate some intermittent circumstance like a bad cable or intermittent connection.

    Since you were using an external drive it's also possible the problem was on that end. Was this drive Thunderbolt or USB3? If it was USB2 or the drive itself was slow (5400rpm for example) those are potential issues as well.

    You also mention that you had no problem capturing when not at full screen. I'm trying to piece this together. Was that what you did the first day?

    I'm trying to get an accurate understanding of what you were doing and what changed between the first and subsequent five days.

    If all you are seeing is an unchanging slide it would seem that's what ScreenFlow recorded in the bad recordings.
     

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    • Erik
    • Erik.1
    • 5 yrs ago
    • Reported - view

    I am getting the same error, and then the app crashes, output file from crash is attached.

    I am trying to export a screencast recording and I can't even load it into the app. Rather frustrating consider I bought 3 copies for myself and 2 more colleagues.

    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Erik  According to the log you are using ScreenFlow 6. You should always stay current. Either set ScreenFlow Preferences to check for Updates automatically or check periodically. There has been a couple of updates that you missed.

    Please update ScreenFlow 6.2 and create a New Document and test by doing a new screen recording.

    You need to describe the exact steps that causes the crash as if you wanted someone to follow the steps. It's not clear what you're "loading" nor how'd you get to "export" if you can't load. The error message shows an issue with the recording so perhaps it became corrupted. It's not clear what the origin of the recording is or which version of ScreenFlow it was created with.

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    • Cedric
    • Cedric
    • 5 yrs ago
    • Reported - view
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Cedric You must update to ScreenFlow 5.0.7. ScreenFlow 5.0.5 is not compatible with Sierra.

    Always stay current with updates in your version. Please set ScreenFlow Preferences to check for updates automatically or otherwise you must manually check for updates.

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    • Cedric
    • Cedric
    • 5 yrs ago
    • Reported - view

    CraigS Thanks! A manual update to version 5.0.7 solved the problem.

    (The settings "Check for Screenflow updates at launch" did not work for us.)

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Cedric Thanks for reporting that. Good to hear the update resolved the issue.

    Like
  • Where can I download the 5.07 upgrade?

    I have 5.03 and the only option visible is the paid upgrade to 6.0.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Chris Sciora Left side of the page linked to here.

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  • CraigS 

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  • Found it, thanks! It did solve the same problem listed above.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Chris Sciora You're welcome of course.

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  • sancarn  Is there a way to flatten a nested clip so that it doesn't cause memory/freezing issues?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Brian Sam-Bodden No. Computer resources are in play which is why more powerful computers are better for more complex workflows. Of course, you can export the clip (export range) as Apple ProRes which creates a large, easy to play file, and then reimport it.

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