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Screenflow 8+ recording (audio) now convoluted as it overrides system audio. (Mojave)

Why did Screenflow have to add their own audio driver to the recording process? It worked very well before, and now the process ranges from inconsistent to not working at all (no recording) in regards to the computer audio. Other times, when it does record the audio, I lost the volume controls on my system and have to leave it on (VERY LOUD) to screenflow settings. It's stupid and frustrating all the way around. It has come to the point now where I have to record using Snagit (no issues at all) and then import that file into Screenflow - but I lose mouse movement control.

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  • Marty Shmanka said:
    Why did Screenflow have to add their own audio driver to the recording process?

     ScreenFlow has always used an audio driver to capture system sound. It's a must. We made changes because Apple made changes in both OS and hardware.

    Mojave requires permission access for certain things. Apple's security changes. Apple's new Macs use a T2 chip for sound so the old driver won't work at all.

    It's not difficult once you understand that in many third party apps you have to designate our driver as the sound device. Apple made changes so we have no choice. This isn't specific to Telestream products.

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  • CraigS What is specific is that is does not work well or at least - reliably. I guess that's what I am getting at. Given that Screenflow is an inherent native Mac app your team should be on top of how to get these things to work properly on all mac OS systems.

    There is absolutely no issue when I record the screen using Snagit (by Camtasia) and there is no extra step involved in the recording process either. It just updated like you would expect paid software to do and then worked the same with Mojave.

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  • Marty Shmanka said:
    What is specific is that is does not work well or at least - reliably

     It certainly should work reliably. We've no reports to the contrary. If you have a reliability issue it may not be related to the driver. Unfortunately I can't troubleshoot general statements. If you have a specific issue I'd be glad to help.

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  • Yes CraigS as I mentioned above, when I start the recording either of 2 things happen - 1) The volume of the recording goes way up but at the same time I lose control of adjusting it - so it becomes very loud during the recording with no fix. The other scenario is that the 2) volume remains normally balanced with controls, but when I end and subsequently import the recording there is NO AUDIO file at all.

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  • Marty Shmanka said:
    1) The volume of the recording goes way up but at the same time I lose control of adjusting it - so it becomes very loud during the recording with no fix.

     It depends on the source. Computer Audio has no volume control other then what's available in System Sound. That's not controlled (nor can is it changed on input by Screenflow. 

    Marty Shmanka said:
     volume remains normally balanced with controls, but when I end and subsequently import the recording there is NO AUDIO file at all.

    This too is a general statement. An issue needs to have a series of reproducible steps with specific sources.

    You have an issue but there's no information I can work with to trouble shoot.

    You need to describe using specific sources and specific versions with specific workflows.

    Both ScreenFlow and Mojave have updates that fix issues. ScreenFlow 8.2.2 fixed earlier issues. Mojave 10.14.2 fixed earlier issues.

    Macs with new T2 chip handle audio differently than older Macs.

    Using Bluetooth and USB devices is different than using Mac's built in devices.


    Different programs have different internal sound processing and driver use. 

    Mojave has security settings that must be enabled to allow access to different devices. 

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