WC 8 – Screen Capture Resolution

Just upgraded to WC 8 Pro. Is anyone else having an issue with screen capture resolution? See attached screen shot taken from WC 8 recording. Notice that the text is low resolution. I wasn't having this issue in WC 7 Pro.
Thoughts/fixes gratefully received.
Dan
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CraigS , this shot is taken from a Screen Capture, Monitor, with a large browser window (Canvas set to 1280x720). You'll note that the text within the window (e.g. what you have written) is low res, while the outside text has rendered correctly because it is just a 'snippet tool' capture.
Again, this only started happening after I upgraded to WC8. I raised a support ticket and all they replied with was:
"Screen capture will mirror the resolution of the desktop. So if you're seeing low resolution, you may want to check your desktop resolution. Mine is set to 1080p and the quality on screen capture looks great!"Not exactly helpful. The screen I am capturing in this shot is set to 1080p.
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Daniel Kay said:
this shot is taken from a Screen Capture, MonitorThe size of the monitor might impact the quality especially if you're scaling to 720 Canvas. Ideally the capture size and canvas size should be exactly the same or there will be scaling involved pretty much as support responded. You can see my example and the quality is fine. Given support's response they've tested with results similar to mine.
Perhaps it's GPU related. What GPU are you using?
You don't mention the monitor size.
Perhaps reinstall Wirecast 7.7 and test again to compare.
You must give complete step by step and specs because we can't reproduce the issue. That would mean it's likely specific to your setup in some manor.Reply -
Daniel Kay Thanks for that info. I wonder if it's related to Nvidia or especially running two Nvidia GPUs. Screen Capture depends on the GPU so that may be an important bit of information and why we weren't seeing the problem. It's always important to include complete system specs when posting an issue (see READ BEFORE POSTING at the top of this product forum) because the config can give us an immediate clue (and save us a lot of time troubleshooting and fixing). Your info should help us fix this.
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Daniel Kay Perhaps something did that isn't obvious. Software involvers interlocking parts so it's possible that something changed somewhere else in the program that is impacting this. Keep in mind people with other GPU combinations don't seem to be experiencing this so it might be a unique combination.
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