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I can't import images

Since i have update to screenflow 7 i can't import images, i have try .jpg and .png and screenflow say in French : format de fichier non reconnu

 

It is very very problematic for me.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Rob Willett Thanks for posting that Spotlight needs to be enabled.

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  • Craig,

    I'd strongly suggest that Telestream pin this on their noticeboards to enable Spotlight. Will save you unwarranted support calls.


    Rob

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    • Bo Astrup
    • Bo_Astrup
    • 4 yrs ago
    • Reported - view

    Got a little progress. I can drag in png and jpg from my desktop. But can not do this from an external drive, where I usually store my overlays and other elements that I regular use. I have tried chmod the external drive to be fully accessible and I still get the unrekognized file error when adding png and jpg but not when adding mp4 or wav from this drive.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Bo Astrup That does seem to be a drive permissions issue. Also confirm that it's formatted HFS+. As a test, can you experiment with another external drive?

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    • Bo Astrup
    • Bo_Astrup
    • 4 yrs ago
    • Reported - view

    CraigS same issue from all drives including the startup drive. Only if the png or jpg is on the desktop can I drag and add. If it's anywhere else - even on the startup drive - the filetype cannot be recognized. Then ran repair permission via Terminal - nothing unusual was detected or repaired. Again this issue only started after I ran the mac os x security update the other day. But the good news is now I have a work around.

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    • Bo Astrup
    • Bo_Astrup
    • 4 yrs ago
    • Reported - view

    CraigS  drives are HFS+ - affirmative

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  • Bo Astrup 

    Have you enabled Spotlight on the external drives?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Rob Willett Interesting suggestion given recent troubleshooting. ScreenFlow has a Spotlight dependency to import media.

    Bo Astrup  check Spotlight in System Preferences Spotlight. Make sure the drive isn't protected from Spotlight search. Check Spotlight Privacy for blocking the drive. Spotlight Search Results to make sure it has access to all needed file types such as Image, Movies, Music, etc.

    Given ScreenFlow is importing fine from the desktop , the issue would likely be a drive related setting.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    File Types enabled and no drive prevented from Spotlight.

     

     

     

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    • Bo Astrup
    • Bo_Astrup
    • 4 yrs ago
    • Reported - view

    CraigS   Rob Willett yes spotlight is fully enabled, exactly like in Craig's screen shots.  

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Bo Astrup Try another experiment.
    Create a New User Admin account.
    Reboot the computer and log into the New Admin account.
    See if you can import media files from the external drive or other than the desktop.
    I want to see if a new admin account continues the same issue.

    Also test if there's a difference between dragging in files and importing through ScreenFlow's Media Library.

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  • I might have found an hint.

    If I try to import an image from my data partition it fails but if I copy the file on the MacOS partition and then drags and drop the image file in the video track it works ... might indicate that ScreenFlow 7 on High Sierra has a file access issue.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Nicolas Guelfi Interesting find. Glad you found a way to get it working. Apparently it's something about your data partition.

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  • yes but screenflow should handle this. I am using the new file forma APFS of high sierra ... may be this could help the developpers ?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Nicolas Guelfi Are you using that on the data partition?
    My recently updated computers are using that on the system SSDs without issue but it's possible that there's issues with specific paths.

    Can you post the path to the partition?

    Once you do that please do fill out the form and describe where import does, doesn't work and include the path to the problem partition. Note that you're using APFS of course.

    ScreenFlow Support Form

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  • I filled the support form with all the data.

     

    Specs of the disk that cannot be imported from:

    Volume name : Mac_Data
    Volume type : Physical Volume
    BSD device node : disk0s3
    Mount point : /Volumes/Mac_Data
    File system : Mac OS Extended (Journaled)
    Connection : PCI-Express
    Device tree path : IODeviceTree:/PCI0@0/RP17@1B/SSD0@0/IONVMeController
    Writable : Yes
    Is case-sensitive : No
    File system UUID : 75E92890-E8A0-38A8-AFD8-11654650CB08
    Volume capacity : 1 599 641 116 672
    Available space (Purgeable + Free) : 298 795 772 620
    Purgeable space : 59 550 412
    Free space : 298 736 222 208
    Used space : 1 300 904 894 464
    File count : 630 970
    Owners enabled : No
    Is encrypted : No
    System Integrity Protection supported : No
    Can be verified : Yes
    Can be repaired : Yes
    Bootable : No
    Journaled : Yes
    Disk number : 0
    Partition number : 3
    Media name : 
    Media type : Generic
    Ejectable : No
    Solid state : Yes
    Parent disks : disk0
     

    Specs of the disk that CAN be imported from:

    Volume name : MacOS-HSierra
    Volume type : APFS Volume
    BSD device node : disk1s1
    Mount point : /
    File system : APFS
    Connection : PCI-Express
    Device tree path : IODeviceTree:/PCI0@0/RP17@1B/SSD0@0/IONVMeController
    Writable : Yes
    Is case-sensitive : No
    File system UUID : 4D35CF35-06A7-4FFC-A8C0-13788826D67C
    Volume capacity : 401 021 210 624
    Available space (Purgeable + Free) : 195 485 857 515
    Purgeable space : 4 193 253 099
    Free space : 191 292 604 416
    Used space : 205 829 345 280
    File count : 1 440 079
    Owners enabled : Yes
    Is encrypted : No
    System Integrity Protection supported : Yes
    Can be verified : Yes
    Can be repaired : Yes
    Bootable : Yes
    Journaled : No
    Disk number : 1
    Partition number : 1
    Media name : 
    Media type : Generic
    Ejectable : No
    Solid state : Yes
    Parent disks : disk1
     

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  • I just had this same issue. Restarting Screenflow and creating a new document allowed me to import a .png.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Nicolas Guelfi Thanks for that. That it's PCIe (rather than SATA) Partition 3 might be a factor for ScreenFlow. Just guessing but those are the things that differentiate it from the System bootable driver or a typical external drive.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Reilly Sweetland Interesting but that could be permissions related. Where were you trying to import the PNG from (System drive, external drive, partitioned system SSD drive on High Sierra)?

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    • Jvox13
    • Jordan_R
    • 4 yrs ago
    • Reported - view

    Experiencing this super inconvenient bug on a Late 2012 Mac Mini running El Capitan 10.11.6 using an external USB 3.0 Drive. Screenflow 7.1.1.

    The workaround of copying the image files over to my LOCAL mac drive works. But I have hundreds of images that I regularly sift through on an external drive that I used to be able to drag into Screenflow and now I can't. This is killing my workflow.

    Unfortunately, enabling spotlight on my external drives isn't a viable solution. I have to keep spotlight disabled on my external drives because spotlight interferes with my heavy level audio production operations. Since Spotlight IS enabled on my LOCAL drive, I'm able to get by but with a massive cut in productivity.

    Please fix soon! :)

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view
    Jvox13 said:
    Unfortunately, enabling spotlight on my external drives isn't a viable solution.

     I'd agree one shouldn't have to do that. Fill out the form I previously posted and include the explanation why having to use spotlight isn't a viable solution for you.

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  • I am adding my voice to the chorus about this bug. Screenflow 7.1.1, OSX 10.13.2. I cannot import images from the Inset menu to the media library, but I can drag and drop an image to the timeline. At least sometimes this works. Spotlight is enabled, and files on on my HFS+ boot drive. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    John Jackson Please do fill out the form previously posted and include your description.

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