Randezvous Connection and Audio Issues

MacOS Catalina 10.15.4
Wirecast 13.1.3

I'm having a lot of issues with Randezvous. I work for a theater company and we're doing live musical concerts from our homes. The audio quality was fine using FB Live or Zoom. When we started using Randezvous the audio isnt as good. (note: some dont have mics but the audio was great on Zoom and FB Live without external mics). Why is this? 

In addition, I was trying to connect a third party using Randezvous and it says "Randezvous cannot read selected device". The third party was using a dell computer with a built in camera and mic that works well with Zoom. Haven't been able to find a link on how to navigate this problem. Can someone point me in the right direction? 

Thank you! 

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