James Moser said:
EVGA - SUPER SC ULTRA GAMING NVIDIA GeForce GTX 1650 SUPER 4GB GDDR6 PCI Express 3.0 Graphics Card
If you have any GeForce or NVIDIA "Experience" or any of their software other than the driver, please remove, reboot and test.
There are also two different drivers for that card.
Which do you have installed?
Can you try unistalling that driver and installing the other driver and rebooting?
Emmanuel De Donato said:
For ProRes test I'll try this evening...(now I'm not at work)
You may also want to test 14.2.1 which was just released.
It's possible your CPU is below minimum specs as 6th Gen i5 is minimum although that may not be a factor.
James Moser Emmanuel De Donato
Please follow the following instructions to generate logs we can use to analyze this.
- Hold Shift and then Wirecast > Preferences.
- Go to the now visible Debug option
- Turn On Multimedia Logging
- Then import an H.264 file and attempt to play it.
- Save your document.
- Quit and restart Wirecast
- Then go to Help > Send Support Information and use the Save Report button.
- Attach the report log to this forum.
Admittedly I have an older desktop, shockingly old (10+ years) however it owes me no favors anymore. Still runs good & was 8GB ram which I upgraded to 16gb back around 2015. Anyway I too had the grey screen on video playback. I tried a few of your suggestions but rather than post about something with a seemingly obvious fix (get a new PC) I found the previous versions link and downloaded the version from around October, 14.0.4, which does work. This helps greatly as it saves me in the near term, as I hadn't used WC in a while, but figured I'd upgrade to the newest version when I logged back on.
Anyway 14.2 did playback videos on my laptop, so it's isolated to me desktop, and again, I think we know the cause is likely an out of date graphics card or processor. Anyway, will buy a new one in time, for now glad it's working. I figured I'd post in case others do over the next few weeks about this, that it likely is partially an end-user cause.