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Monterey mouse pointer working?

Hi. Just upgraded to Monterey (MacOS). The click and attention effects do not seem to be working. Yes, I gave all permissions in system preferences, I have rebooted several times, and I do have four green checkmarks in the Screenflow permissions dialogue. Anyone else having issues? Thoughts?

The only thing I can think of is that I am using a Logitech MX Master 3 as a mouse.

Last thing: the keystroke logging (also off a Logitech [MX Keys]) are working fine. 

Thanks!!

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  • Forgot to mention, I'm on Screenflow 10.0.3

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  • Just tried with the Apple mouse. Same issue. 😥

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Cemil Alyanak 
      Please check for this warning.
       

       

      There are configurations that will burn in the cursor making it not editable.
      In order for me to troubleshoot I'd need your complete configuration and software being recorded as they all impact OS/GPU impact on ScreenFlow.

      To do a clean test disconnect all monitors and any related drivers and do a screen recording of only the built-in monitor and check to see if the cursor effects work.

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  • Thanks Craig. Will try to disconnect external monitors and revert.

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  • Soooo, kinda sorta found a solution(ish). I have two external monitors. Tried to disconnect one at a time, rebooted, no go. Ended up disconnecting both, reconnecting both and now it works...??? So clearly monitor related but not sure what the problem was in that I am now back to the original configuration. Anyway, for now working. I'll record my next production tomorrow AM and revert with news... Thanks Craig.

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  • Cemil Alyanak said:
    Tried to disconnect one at a time, rebooted, no go. Ended up disconnecting both, reconnecting both and now it works...???

     How are the monitors connected? Be very specific including docks or Hubs and type of cables.

    Generally, the mouse control ability comes from the OS (we don't have control over that) but knowing how the monitors are connected can help us provide advice on workarounds and what to avoid. 

    We provide the warning as noted in my previous screenshot so at least there's a warning before one begins recording. 

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  • Both monitors connected direct via USB-C Thunderbolt 3 to an iMac Pro, no hubs. Both cables are Apple originals. Both monitors are 4K. As for the warning, it never came up. Will try recording again first thing in the morning and revert with results. Thanks again for following up on this!!!

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  • Cemil Alyanak said:
    Both monitors connected direct via USB-C Thunderbolt 3 to an iMac Pro

     USB-C monitors?
     What monitor models specifically?
    Do they require any drivers or third-party software to work?
    Is there any other way to connect the monitors such as Display Port or HDMI?

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  • By USB-C I obviously meant the connector type.

    One is an LG 4K, the other, the one that is a problem, is a cheap Amazon-bought Eyoyo 2K that I use for my teleprompter. Neither need drivers. Both can run on HDMI but the iMac Pro does not have an HDMI output. In short, for now, all I am doing is disconnecting the Eyoyo when running Screenflow. But clearly, something in that Eyoyo (small and cheap, I repeat) is messing with the application. I’ll try to do some more debugging on my end later today. I’m thinking that ‘maybe’ it’s the resolution I am using on the Eyoyo… I’ll try different ones and see if that makes a difference. Note that I am not in love with that monitor, but it fit in the tight teleprompter space.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Cemil Alyanak The reason why we need to know the monitor models specifically is they may have other output than USB-C. If the monitor has HDMI then Thunderbolt (USB-C to HDMI may work for a monitor connection. Display Port may also work without limitations. Simply changing the adaptor/connector may solve the problem. This would confirm that USB-C to Thunderbolt impacts how the OS handles the cursor.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Cemil Alyanak 👍

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  • So... Before doing the HDMI switch, thought I would try something else and - for now, in preliminary tests - seems to have worked. I reconnected the third monitor, and set the resolution of that monitor to its default native resolution (2K). I had previously set it to HD. Well, after a reboot, it seems to be still working. Will try a few more recordings and see, but if that's it, that means that certain resolutions might conflict? Is that a possibility? Will do a full recording session this afternoon and revert.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Cemil Alyanak I wonder if the OS handling (where ScreenFlow is getting the information about the cursor) is impacted by resolution.

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