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Keyboard short cuts only gives cross dissolve when switching cameras.

Keyboard short cuts problem.

I have three cameras, keyboard short cuts 2, 3, 4 for the cameras.

Works but what ever transition I got at cross dissolve transition when I use the keyboard.

Clicking the camera in Wirecast, perfect clean cut.

Can't make any other transitions than cross dissolve when using keyboard.

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  • Have you updated to Wirecast 13.1.1?

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  • CraigS yes ☹️ no change.

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  • Jonas Bengtsson Please explain. Keyboard shortcuts on shots change the shots. The transition is separate. Transition is based on the transition you have selected. They are not part of the shortcut connected to the shot.

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  • CraigS If I us the "AutoLive" and had chosen transition "Cut" and click on camera 2 in the workspace I got a "Cut" from camera 1->2.

    If I do the same and us keyboard shortcut "2" for camera 2 - I got a "Smooth" transition from camera 1->2 even if "Cut" or any other transition is chosen.

    But if I turn of "AutoLive" and us keyboard shortcuts "2" for camera 2 and "Command+G" I got a nice cut from camera 1->2.

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  • Jonas Bengtsson said:
    If I do the same and us keyboard shortcut "2" for camera 2 - I got a "Smooth" transition from camera 1->2 even if "Cut" or any other transition is chosen.

    Did you create a new document or use a document in a previous version? A previously created document might be carrying over the issue.
     

     Can you do a screencast in a new document showing that? The developers will want to see that.

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  • Hi,

    I have same problem. 

    Here is sample clip. First I use keyboard shortcuts with cut and smooth transition and then with mouse cliks.

    Wirecast version is 13.1.1 and new document.

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  • Nepa 12 Thanks. That's a good example. Fill out the Wirecast Support Form and link to that as an example.

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  • Support form filled.

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  • Nepa 12 Post your case number here if you'd like so I can track as well.

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  • Case number is 00731718 .

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  • Nepa 12 Thanks for posting that. I'll track as well.

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  • Hi,

    I get answer from support:

    This appears to be a bug as I was able to recreate the problem.

    The engineers are aware and are currently working to fix this. The fix will be available in a future release, but we have no time frame for this update at this time.

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  • Nepa 12 Thanks for the update.

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  • It's pretty unbelievable that this doesn't work.   For anyone interested in building this feature yourself (the hard way),  you can use an app called Controllermate.  By using the Keystroke input and output objects,  you can create single keystrokes that trigger multiple other keystrokes in sequence.  So for instance you can have your input keystroke in controllermate as Command + Option + 1.  Set that to first trigger Command +1 (select transition 1), then send Command + Option + Control + 1 (select shot 1) , then finally Command + G (Go).   From there you can set other keystrokes that change the shot, the transition number, and press go also, all in one shot.

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  • Nepa 12 
    Jonas Bengtsson 
    Support would like your Wirecast Preferences file which has the keyboard shortcuts so they can work on the fix.

    Our Internal Investigation Reference WIRE-17126

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  • Hi,

     

    Sorry about delay CraigS .

    I am not sure how can I take and send Preferences file?

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  • Nepa 12 
    On Mac
    ~/Library/Preferences/Wirecast/net.telestream.wirecast.xml
    On Windows
    C:\Users\USERNAME\AppData\Roaming\net.telestream.Wirecast.xml.

    basically you can search for
    net.telestream.wirecast.xml

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  • Where should I send this file?

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  • Nepa 12 Email to the address that included your case number as an attachment. You may want to include our investigation reference number I posted above so the engineers investigating can examine the file directly.

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  • Ok. Done.

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  • Nepa 12 👍

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  • I have the same problem.  Just showed on on 13.1.3.  Submitted to Support.  Any new fixes?  It's never done this before.  silly ....

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  • Dave Kohler Send us your preference file found at per previously posted location. Respond to email with your case number and attach it.

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  • CraigS Did that last night.  Thanks!

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  • Dave Kohler You're welcome of course. We're working on the fixes.

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