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Wirecast 13.1 Bug: VISCA over IP PTZ Controller Not Working (Avipas Cams)

From Version 13 to 13.1, the PTZ controller using VISCA over IP is not functional for Avipas AV1281G cameras. This works fine with version 12 (12.2.0 to be exact). The streams still pull fine but we get an error when using the controller. Downgrading back to 12.2 returns functionality. 

CraigS  Let us know how to formally get the devs involved to remedy the issue as we currently cannot upgrade. Thanks! 

Anyone else having PTZ controller issues? 

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  • If it worked fine in 12.x but doesn't work in 13.x absolutely report this especially since you confirmed regressing to 12.2 returns the feature. Fill out the form and include the details you posted here. When you get the case number, post it here so I can track as well.

    Wirecast Support Form

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  • CraigS  Telestream Case #00711274 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Garry Lee I'm seeing this case hasn't be resolved or further investigated. Have you been able to test as per support requests?

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      • Garry Lee
      • Garry_Lee
      • 2 mths ago
      • Reported - view

      CraigS I'll test on Monday with the latest version.

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      • Garry Lee
      • Garry_Lee
      • 2 mths ago
      • Reported - view

      CraigS just had one of the techs check. The cameras show up in shots but still no control via the ptz controller. That's on the latest version. 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Garry Lee Thanks for testing. We'll continue to investigate.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Garry Lee Investigating. Our internal reference WIRE-18132
      I found that there was another user who had a similar experience to yours with another model of Avipas camera.

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  • Garry Lee Thanks for that. I'll track as we develop an investigation.

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  • 2 mths agoLast active
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