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14.1 ISO shots - No moving video

Hello,

 

I just upgraded to the latest rev 14.1 and attempted to test the new ability to capture separate shots using the ISO/Replay feature. I've found that when I try this none of the shots actually capture moving video. So, it's like a still image of the shot that does not move. Audio seems fine.

Is anyone else experiencing this issue?

 

Thanks!

 

- Marshal

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  • It works on our testing so in order to help you troubleshoot we'd need more details.
    OS?
    What are the contents of shots you are creating?
    Does the video in question record as a source ISO?
     

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  • Marshal Arnold said:
    Is anyone else experiencing this issue?

     To the best of my knowledge, we have no other reports of this.

    For this reason, when reporting an issue it's best to report exactly what you are doing so we can help you as I'm sure a "no" answer doesn't resolve your issue.

    Like
    • CraigS Many thanks for the reply.

      I'm using 3 BlackMagic Intensity Pro cards and 2 of the additional BM Pro cards, but the 4k version. The shots are layered shots with 4 layers:

      Layer 4: Top layer (the only one that changes from shot to shot) : BlackMagic Intensity Pro/4k 

      Layer 3: solid color layer

      Layer 2: 5 sec .mp4 video (motion background) loop

      Layer 1: Audio source for all shots, a Behringer X-Ari 18 (ASIO audio device) all capture card audio is muted in each shot.

      Note this is a project that was created in the previous version of Wirecast, saving required the project to be converted, wondering if that might be part of the issue. I will do testing later creating things from scratch using a fresh 14.1 project.

       

      After some additional testing since this post: 

       

      1: I have confirmed using each capture card as a regular ISO works correctly.

      2: When capturing as ISO Shot some shots have working video from the capture card, but others aren't displaying anything (full black screen) and none of them show the background .mp4 playing.

      3: Each shot is labeled and I've confirmed that each shot is selected in the ISO configuration.

      4: I've also tested with Desktop Presenter, that seems to work properly (besides the same .mp4 background not playing).

       

      A possible bug, on the shot I captured where it records a full black screen:

      That shot's name if I change it in the Shot Layers window it does not change on the shot thumbnail, and vise versa. The name that shows in the ISO Shot "Shot" selection dropdown is what shows on the shot thumbnail - I'm guessing this might be because the project was created in a previous version of Wirecast and converted.

       

      Let me know if you need any additional info. 

       

      Thanks,

       

      - Marshal

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  • Marshal Arnold said:
    Note this is a project that was created in the previous version of Wirecast, saving required the project to be converted, wondering if that might be part of the issue. I will do testing later creating things from scratch using a fresh 14.1 project.

     Certainly, try creating the shots again. ISO recording between 14.0.4 and 14.1 was one of the significant changes. See if it works as expected in a new document. 

    Marshal Arnold said:
    2: When capturing as ISO Shot some shots have working video from the capture card, but others aren't displaying anything (full black screen) and none of them show the background .mp4 playing.

     Can you be specific about each ISO Shot and which ones show video and which one (and what contents if more than one video source) are frozen?

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  • Marshal Arnold said:
    Layer 4: Top layer (the only one that changes from shot to shot) : BlackMagic Intensity Pro/4k 
    Layer 3: solid color layer
    Layer 2: 5 sec .mp4 video (motion background) loop
    Layer 1: Audio source for all shots, a Behringer X-Ari 18 (ASIO audio device) all capture card audio is muted in each shot.

     Is this the contents of the only shot not working?

    Sorry I just need to make sure, without ambiguity, what is and what isn't working in a way we can recreate your entire setup.

    Keep in mind when doing multiple ISO recordings, drive throughput is an issue as well.

    We need the entire setup, each ISO Shot Recording setups. Which ones aren't working,  Their specific configuration. What you are recording them all to.

    Please start in a New Blank Document created in Wirecast 14.1.

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  • CraigS  Will do. It's going to take some time for me to generate all of those details. One thing that is constant on all ISO Shot captures though is the 5 second .mp4 video loop does not play. 

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 7 mths ago
      • Reported - view
    • CraigS I created a fresh project and tested with just the .mp4 background loop, that still does not work. I then tried with a loop from the stock library, using the "A slow animated background traveling through open space" loop, that also does not play when using the ISO shot. 

      I rebuilt my project from scratch and have been able to successfully get proper video from each capture card. So, the only issue that remains is the .mp4 playback. Can you see if that's reproducible in your lab? You should be able to use the above loop I grabbed from the stock library for testing. I've attached the settings used.

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  • Marshal Arnold said:
    I then tried with a loop from the stock library, using the "A slow animated background traveling through open space" loop, that also does not play when using the ISO shot. 

     Do they play in the regular shot? In other words, are they playing but just being ISO recorded frozen?

    Perhaps the MP4s are impacting ISO shots. Can you create an ISO shot with Blackmagic and Behringer only and does it record properly?

    We need to see what combination causes the issue so we have to go through a process of elimination and we have to make sure it's only the ISO shot that's impacted.

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  • CraigS Correct, the mp4 loops play normally in the usual Wirecast work flow, I see them moving in the thumbnail preview and also on the main window. If I record the output from the selected shot normally the mp4 loops are recorded properly. The ISO shot is the only case where the mp4 loop does not play back. I've tested with my usual shot layers and also with the MP4 loop as the only asset in a shot and  in all scenarios when recording the ISO shot the mp4 loop does not record properly. 

     

    I have also tested with just the capture cards and my audio interface, that is working properly once I started from a fresh 14.1 project. 

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  • CraigS Also just to make sure you have all the details, the system I'm running is on Win 10 20H2 (OS Build 19042.746), with an Nvidia 1080IT GPU,  Intel Core i7-5930K @3.5 GHz and 24 GB of RAM. 

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    • Marshal Arnold 1080TI GPU* sorry for the typo

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  • Marshal Arnold said:
    If I record the output from the selected shot normally the mp4 loops are recorded properly.

     Please explain as the only way to record a shot is through Shot ISO. Otherwise,
    perhaps you mean Live Area recording? I just want to make sure there's not some variation where it does record in Shot ISO.

    Marshal Arnold said:
    he ISO shot is the only case where the mp4 loop does not play back. I

     If you create a Shot ISO of just the MP4 does it still record frozen?

    Marshal Arnold said:
    I have also tested with just the capture cards and my audio interface, that is working properly once I started from a fresh 14.1 project. 

     So these all Shot ISO record normally?

    So to be clear, when you add the MP4 both the MP4 and the BMD video freeze?

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  • Marshal Arnold said:
    o yes the Live Area recording works properly.

     Thanks. That confirms MP4 plays normally and Wirecast records normally. Issue is specific to Shot ISO.

    Marshal Arnold said:
    If a shot is created that uses the mp4 loop and the BMD and audio interface the mp4 loop is frozen when recording, but the BMD and audio is recorded properly. 

     So the issue only impacts MP4 and the MP4 doesn't impact BMD video. 

    Like
    • CraigS 

      CraigS said:
       So the issue only impacts MP4 and the MP4 doesn't impact BMD video. 

       Correct, that's what I've observed.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 7 mths ago
      • Reported - view

      Marshal Arnold Thanks for the confirmation.

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    • CraigS you're very welcome.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 7 mths ago
      • Reported - view

      Marshal Arnold The result of our investigation, assuming we understand your description correctly, is it's behaving as designed.

      Shot ISO will not record MP4 or equivalent media files as such files don't do anything unless live.

      To otherwise do a Shot ISO with such a file the recommendation is to duplicate the shot, remove the media file from the duplicated shot, use the duplicated shot as the Shot ISO. 

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    • CraigS Many thanks for confirming. If this is by design then may I present this functionality (MP4 playback in shot ISO) as a feature request?

      I was hoping to speed up workflow by capturing multiple layered shots all at once using this feature, I see technically that does work, but since I use MP4 loops for backgrounds I will still need to composite the MP4 loop background in 3rd party editing software on all shots except the live recoded shot. I was hoping to eliminate that step by using the shot ISO feature. It would be a huge time saver. 

      Many thanks for your wonderful support and assistance. 

       

      - Marshal

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  • Marshal Arnold said:
    I will still need to composite the MP4 loop background in 3rd party editing software on all shots except the live recoded shot.

    In fact the developers said that would be the best way to go. 
    Wirecast doesn't play video when it's not live so any playing/looping elements would be frozen. So using video files in ISO Shots isn't currently viable. Sorry about that.

    You're welcome of course.

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  • I recently upgraded to 14.3.0.  There is a strange problem I have using the ISO Replay.  It works fine in Wirecast but the recordings of the replay clips which are stored as .mov will not play on several different PC computers I've tried to play them on.  The message I get is, "Missing codec" and "This item was encoded in a format that's not supported."  These files also will not play in my Adobe editing program.  The audio WILL play but not the video.

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    • CraigS Looking for some reply to to my above post.  I never had a problem viewing replay clips in the past but now they no longer play.  I've now tried to view them on a number of different Windows PC's.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 3 wk ago
      • Reported - view

      Jeffrey Feldman What codec are you using to record the ISO shots with?
      Do they play in VLC player?

      BTW please update to 14.3.1 and we've released some fixes.

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    • CraigS I do not see where in Wirecast I can set the codec for recording ISO shots.  How do I do that? 

      I don't have VLC player but I will download it.

      I don't like to upgrade during our season in case there are things that change.  Also, every time we upgrade, we need to rebuild our program because not doing this in the past has caused trouble.

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    • CraigS It DOES play in VLC Player.  In checking the codec in VLC, it states that the files are Apple ProRes 422 LT (apcs).

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    • CraigS I can also play the cips in an iMac.  I went back to clips that we made with the ISO system with version 13 and these play fine so some change was made in 14 to the codec.

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  • Jeffrey Feldman said:
    I do not see where in Wirecast I can set the codec for recording ISO shots.  How do I do that? 

    Again please make sure  you are using Wirecast 14.3.1
    Apple ProRes and Quality options.
    x264 with bitrate and keyframe options.
        

    Like 1
    • CraigS Thank you for the reply.  I went into the ISO configuration to change the codec and was not able to because I am using the "Program Replay" and not one specific source.  My issue is that previous versions of Wirecast did not create files that could not play using normal Windows programs.  Is there a way to change the codec for Program Replay?  My editor, Adobe Premiere Elements, also will not read this codec.

      As I said above, it will be some time before I update to 14.3.1.

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  • Jeffrey Feldman said:
    it states that the files are Apple ProRes 422 LT (apcs).

    any good player and professional editing program should play them such as Premiere, Resolve, Avid, etc. Many of the consumer players may not as it's a professional licensed codec designed for post-production work.

    Like 1
  • Jeffrey Feldman said:
    My issue is that previous versions of Wirecast did not create files that could not play using normal Windows programs.

    It's quite possible that Premiere Elements may not support Apple ProRes given it's a licensed codec.

    There's no user control of the Program Replay codec. What was the previous version of Wirecast you were using?

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    • CraigS I was using one of the version 13's before.  I presume that some time between that and the 14, there was a change to the codec in the Program Replay.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 3 wk ago
      • 1
      • Reported - view

      Jeffrey Feldman I believe we may have changed the codec from Motion JPEG (now ProRes as you note).

      We can make a feature request to give the user the option to choose the codec. 
      In the meantime, you'll have to transcode the ProRes file to a compatible codec. WIRE-19264

      Like 1
    • CraigS We really need the feature change to give the user the option to choose the codec in Program Replay.  In the meantime, I used VLC to convert the files and the only one that worked was a YouTube format.  The problem is that this is somehow cutting off the last couple of seconds of video and causing a problem.  Can you recommend any simple program to convert the ProRes files to a high quality Windows format?

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 7 days ago
      • Reported - view

      Jeffrey Feldman before adding the codec the developers must also address changes in the user interface.

      Perhaps another encoder will do better than VLC. 

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    • CraigS Thanks.  Can you recommend any other program to convert the files?

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 7 days ago
      • 1
      • Reported - view

      Jeffrey Feldman Try Handbrake. Free and a very good encoder.

      Like 1
  • OK, thank you.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 3 wk ago
      • Reported - view

      Jeffrey Feldman You're welcome of course.

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