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Screenflow 8 & Catalina Major Problems - Crashes and Extremely Slow

I just updated from Mac OS Mojave to the Mac 10.15 Catalina official operating system release that came out today. Everything was working with Screenflow 8.2.4 on my iMac Pro fine prior to the Catalina Operating System upgrade from Mojave.

Since upgrading my iMac Pro to Catalina today, Screenflow appears to start but runs extremely slow on my fast iMac Pro. I can open previous videos to edit, but the problem is that whenever I try to make a new Recording, Screenflow crashes and terminates with this error message that pops up on the screen:

Recording Error
Due to an internal error, the recording has unexpectedly terminated.  Please try making your recording again, and if problems persist, contact us for technical support.

This happens every time I try to make a new Recording using the built in iMac Pro webcam and the built in iMac Pro Microphone.

I thought that telestream would thoroughly test Catalina compatibility before its release to make sure Screenflow 8 worked with it.

Now I have a non-functioning video editing Mac! Please fix these crash and slow running Screenflow on Catalina issues on iMac Pros.

Thanks.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Catalina requires more security approvals. Check to see if ScreenFlow has permission to do screen capture in Security & Privacy.

    Like 1
  • Per your suggestion, I have checked "Security & Privacy" Settings, to make sure Screenflow 8 app had permissions in various areas.

    What I found was that Screenflow 8 app had access permission enabled under the following Privacy sections:

    Camera
    Microphone
    Photos
    Contacts

    Under Accessibility, the ScreenFlowHelper App had access permissions enabled.

    Under "Screen Recording" it does not show any apps as having requested this permission, and I saw no option to add permission for Screenflow 8 to it.

    I am still unable to do any Recording using my iSight camera under Catalina. Please keep me updated with any suggestions or updates that might fix the problem. Screenflow takes forever to load and switch between screens under Catalina, where it did not under Mojave.

    Thanks.

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Robert Woeger 

    The system isn't giving you permission to record the screen. You should get a popup in which ScreenFlow asks for permission and then it will show in Security & Privacy Screen recording.

    Like 1
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Robert Woeger 
    Uninstall ScreenFlow.
    Reboot the computer into in Admin account.
    Install ScreenFlow 8.2.4.
    Start ScreenFlow and in Configure Recording make sure your monitor is selected.
    Start Record.
    You should get a popup.

    Like 1
  • Yes that Fixed both the Slow Speed and the Error Message/Crash problem that I was experiencing with Screenflow 8.2.4. I had to Uninstall (Move to Trash) the Screenflow App that was in Applications, then I re-downloaded the 8.2.4 Install File from your website.

    Once I did the Re-install of Screenflow 8.2.4 it now runs Fast Again, and it now will use my built in iMac Pro webcam, and then when I selected Screen Record, the Pop-up came up to enable Screen Recording in my permissions, which I clicked on.

    Not sure why I had to uninstall and re-install just to get this to work, but thanks for the work-around to get Screenflow 8 working under Catalina. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Robert Woeger It seems the request for permission isn't happening on some first installs. We're working on improving that.

    Like
  • Thanks!

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Robert Woeger You're welcome of course. I logged the issue 
    Internal Reference FLOW-10109

    Like 1
    • Ron Cook
    • Ron_Cook
    • 2 yrs ago
    • Reported - view

    I have the same issue and per the comments here, uninstalled and reinstalled Screenflow 8. Privacy permissions updated per attached screenshots. What else do I need to do? I am up against a project deadline today and would appreciate your help.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Ron Cook Once permissions are set it should be fine. Don't forget permissions are needed for Camera, Microphone, Accessibility and Photos as well.
     

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    • Ron Cook
    • Ron_Cook
    • 2 yrs ago
    • Reported - view

    CraigS Thanks. Unfortunately, while I could add Screenflow to Accessibility, Screen sharing and Keyboard access, there is no option to do that for Photos, Microphone or Camera. Any suggestions?

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Ron Cook If you attempt to record a webcam and its Mic you should get a popup to add Camera and Microphone. When you attempt to access your Photos Library in ScreenFlow you will get the popup for that as well. Only when there is attempted access will you get an option to add and you will then see it in Security & Privacy.

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    • Ron Cook
    • Ron_Cook
    • 2 yrs ago
    • Reported - view

    CraigS OK, understood. Then it looks like the problem is that permission was already allowed for Screen Recording, but I still get the pop-up and can't proceed. I rarely have a project requiring the Mic or Photos.

    Like 1
    • Ron Cook
    • Ron_Cook
    • 2 yrs ago
    • Reported - view

    CraigS FYI - I did complete a project earlier this afternoon using Screenflow to capture an app sequence my phone, so no problem there.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Ron Cook Make sure you enable it again. Perhaps something disabled it. Please make sure you are in an Admin account when you do this.

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    • Ron Cook
    • Ron_Cook
    • 2 yrs ago
    • Reported - view

    CraigS Thanks, but I have spent all afternoon trying to get this to work, with no luck. Permissions are enabled and just did it again, but each time I try a new recording I get the pop-up. We will miss our deadline today, so if there is anything you can suggest that could possibly resolve the issue, please let me know. I'm going to try a restart now.

    Like
    • Ron Cook
    • Ron_Cook
    • 2 yrs ago
    • Reported - view

     CraigS FYI - after a restart, I am now able to record for the first time.

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Ron Cook Sometimes a restart causing the OS to do background cleanup of some issues when booting. Let's hope this fixes it.

    Like
  • I can edit recordings I have previously made in Mojave, but when I go to use the media library and preview my mac crashes (I updated to Catalina yesterday)

    Like
    • Kh
    • lilac_bird
    • 2 yrs ago
    • Reported - view

    CraigS AWESOME!

    That helped in my case.

     

    Screenflow just recorded black screens.
    So I checked the security settings and gave permission to Screenflow to screen record. LOL.

    Life can be so easy:-)

    Like 1
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view
    Kh said:
    Life can be so easy:-)

     😄

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Brendan Clarke As per the information in this thread, Make sure ScreenFlow is given access to everything it needs from Screen Recording, Mic, Camera and Keyboard Input. Catalina has a lot of Security settings that must be enabled for ScreenFlow and you must be on 8.2.4 specifically.

    Like 1
  • CraigS Cheers Craig, yep I had done all that the thread recommended and switched it all on and then took out and reloaded ScreenFlow, and then checked all my settings and still would crash  - I'll keep monitoring it - thanks

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view
    Brendan Clarke said:
    when I go to use the media library and preview my mac crashes

     Is this Stock Media Library specifically or is your own media Library as well?

    Like
  • CraigS This sounds like the same issue I reported in this thread that you confirmed: https://telestreamforum.forumbee.com/t/804rb9/screen-flow-preview-crashes-macos-catalina

    Like
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