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Screenflow 8 & Catalina Major Problems - Crashes and Extremely Slow

I just updated from Mac OS Mojave to the Mac 10.15 Catalina official operating system release that came out today. Everything was working with Screenflow 8.2.4 on my iMac Pro fine prior to the Catalina Operating System upgrade from Mojave.

Since upgrading my iMac Pro to Catalina today, Screenflow appears to start but runs extremely slow on my fast iMac Pro. I can open previous videos to edit, but the problem is that whenever I try to make a new Recording, Screenflow crashes and terminates with this error message that pops up on the screen:

Recording Error
Due to an internal error, the recording has unexpectedly terminated.  Please try making your recording again, and if problems persist, contact us for technical support.

This happens every time I try to make a new Recording using the built in iMac Pro webcam and the built in iMac Pro Microphone.

I thought that telestream would thoroughly test Catalina compatibility before its release to make sure Screenflow 8 worked with it.

Now I have a non-functioning video editing Mac! Please fix these crash and slow running Screenflow on Catalina issues on iMac Pros.

Thanks.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Victor Font Brendan has to confirm it. Making assumptions may result in developers missing other issues. There are other things we need to look for.

    Like
  • CraigS Hi Craig - just checked i ran a QT movie and then an mp4. QT had no audio and it previewed. The MP4 had audio, and it ran the audio but hung on the visual.  So it's both it seems not just the stock library but mine also.  If I put the stock and my own straight into the stream and don't preview they play in the editor

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view
    Brendan Clarke said:
    just checked i ran a QT movie and then an mp4. QT had no audio and it previewed. The MP4 had audio, and it ran the audio but hung on the visual. 

     I may need to see the files in question. There's been no change in file compatibility so perhaps there's an issue with the codecs as Apple may have changed some things.

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    • AJ Baltes
    • AJ_Baltes
    • 2 yrs ago
    • Reported - view

    On my Mac Pro with Catalina and 8.4.2 Screenflow, it is unable to see iPhone (attached with lightning-to-usb cable) for recording. In Security settings, Camera and Microphone both have ScreenFlow.app, but still no recognition of the device. Any thoughts?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    AJ Baltes Check QuickTime Player first. Often it's an OS, iOS issue and not a ScreenFlow issue since ScreenFlow gets the iOS device through the OS.

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  • CraigS THANK GOD! this is iT for me! you just solved my problem. god, screenflow is soooo buggy. I hope no more problems for now.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Elinorah Gee Depending on which of the above you're referring to this is due to the Catalina's security. 8.2.5 force the security access popup

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    • Anna Wint
    • Anna_Wint
    • 2 yrs ago
    • Reported - view

    I just literally recorded 1 hour thinking it is recording (because there was no prompt about privacy whatsoever), only to get no audio and a green screen 1 hour later. Are you kidding me? I can't re-record this because it was a live call. That's it! Switching to Camtasia!

    Like 1
  • I am finding serious issues as well. I can open/run previous Screenflow files but I tried to do a screen recording this morning and all I got was a bright green screen. Please fix this.

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  • Anna Wint I just had the same issue! Appalling!

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  • Here is a Screenshot of my screen 'recording' today...

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Dr Christiaan Willems The Permissions popup is behind the Configure Recording popup so it's easily missed. Unfortunately this is the way Catalina works so we are working on a way to force the Permissions popup to be in front of the Configure Recording popup. We have the fix. It'll be released shortly.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    ScreenFlow 8.2.5 has been released and it will force the Screen Recording permissions popup.

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  • CraigS The 8.2.5 download fixed the beach ball issue while viewing stock videos however your up to date version isn't available from the mac store and I have already deleted the app to the trash and re-downloaded the app from the app store to keep my subscriptions but I get beach ball...... Question is how do I use the unofficial app store version with my subscription?? Super bummed so much time wasted

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view
    Jeff Posth said:
    your up to date version isn't available from the mac store

     The Mac Store doesn't allow updates to older versions after a new version is released. That's their policy, not ours.

    The only way to get a later version is either move to our web store version (we'll help with that noted here) or buy 9. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Jeff Posth If you want to stick with the App Store version you may need to toss both App Store and our webstore version and then redownload version 8 from the App Store.

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  • CraigS I have the app store 8 version and have already deleted it and re-downloaded it and still get the beach ball of death while trying to view stock videos. Only the demo 8.2.5 program works from your site with watermarks unless I re-buy 8 again or pay to upgrade to 9?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Jeff Posth Please do fill out the ScreenFlow Support Form and they'll discuss options for you in detail. Please note the complete version number 8.x.x as that's important.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    ScreenFlow 8.2.6, the last release of the 8 series. Works with Catalina.

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