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In Screenflow 6, stereo audio defaults to mono

I recently upgraded to screenflow 6 and am not  big fan of this new feature where any stereo recording automatically defaults to mono (the panner on each channel is set in the center). I spent half an hour trying to figure out why everything was sounding horrible until I stumbled across this incomprehensible default setting. 

Its like making all screencaptures black and white by default and as a user we have to go in and color everything. 

Is it possible to disable this fancy new feature and make it work correct?? Like maybe if I record stereo audio, it would be nice not to mess it and leave it as is?

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  • I experience the very same issue as Shawn Hank and others with my UAD Apollo Twin

    audio interface: audio IS recorded stereo in screenflow, but i have to manually hard pan the stereo out to the left and right to get stereo sound afterwards. Thank you for paying attention to this issue.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Rob van Hees We may have something you and others may want to look at in the near future.

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  • CraigS Great, thank you for this info CraigS !

    Warm Regards.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Rob van Hees ScreenFlow 7 now available. There's been some audio work done.

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  • CraigS Thats great !

    I searched your website to buy the upgrade from v6 to v7 : i can't find it.

    i can see some info about how to upgrade from v6 to v7, but no actually "Buy" button for the upgrade there.(maybe i'm blind).

    Can you maybe give a direct url, from where i can buy v6>v7 upgrade ?

    Thank you and Warm Regards.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Rob van Hees Open ScreenFlow 6 and go to ScreenFlow > Check For Updates and you should get a big popup box.

     

    Upgrade Instructions are also on the bottom of this page.

     

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  • CraigS Yes, thank you: i just noticed that upgrade offer within Screenflow V6 :0)

    I now have succesfully upgraded to V7 !

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  • Shawn Hank 

    ScreenFlow 7.0 now remembers the audio pan settings for each audio input device as they are configured in the Recording window. 

    Like 1
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

     

    Like 1
    • Keith
    • Keith
    • 5 yrs ago
    • Reported - view

    CraigS I might be missing something here but... The issue I am having is with recording computer audio. This defaults to mono. Is there a way to change that to stereo?

    If my computer audio output is set to my Duet it still sets the panning to mono. I record the mic via a Yeti so that's what I use in the 'Record audio from' box. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Keith Please test recording a YouTube stereo test  with all other devices removed. Set computer to monitor only through headphones or line out/speaker jack or internal speakers if it has, not the Duet or any other device.

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    • Keith
    • Keith
    • 5 yrs ago
    • Reported - view

    CraigS It always works with the headphones/internal speakers. The issue is when the Duet is selected for computer audio. This has been my issue all along - the Yeti is fine recording with mono settings but I would like the computer audio settings to be Stereo - I can't think of any circumstances where it would be best to have computer audio set to mono.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Keith Please explain further. Do you mean you're monitoring through the Duet while recording computer audio?

    You may need to check Apple's Audio Midi Setup to see if it's having an impact.

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    • Keith
    • Keith
    • 5 yrs ago
    • Reported - view

    CraigS Yes that's correct. I am monitoring through the Duet. I can't see anything in Audio Midi set up that would cause the issue. 

    If I choose internal Speakers or Heaphones from Apples system preferences then Screenflow pans left and right correctly. If the Duet is selected then Screenflow pans the left and right centrally. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Keith That would mean the Duet is impacting Core Audio though. ScreenFlow gets its info from Apple's Core Audio.

    Try removing any software and drivers that would install with the Duet.

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    • Keith
    • Keith
    • 5 yrs ago
    • Reported - view

    CraigS I'll leave it for now as I'm less than keen to meddle with the Duet as I use it for work every day :-)

    It still seems like a nonsensical move on the devs part. No matter what drivers are being used, computer audio should by default always be set to stereo. 

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    • Mattp
    • Mattp
    • 5 yrs ago
    • Reported - view

    I agree with Keith. Pretty much everyone on this thread is having the same problem. Screenflow pan controls default to center instead of hard left and right when recording computer audio whenever a third party audio interface is used instead of built in audio. From a user perspective, this is the opposite of expected or desired behavior. Removing drivers should not be necessary, as this may sacrifice features with certain audio interfaces. These expectations are standard and basic. The workaround that has been mentioned is just that: a workaround - meaning an extra step that a user must add to their workflow until a fix is implemented.

    Thanks for all the communication on this, and glad to hear that the developers are aware.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Mattp Granted we understand what you want but there are aspect that impact programming which become challenging when third party drivers are involved in which we have no control over. Or, otherwise, doing things that may impact how your driver works with the computer in general. These are programming challenges.

    Please make sure you testing with ScreenFlow 7 and not 6.2.2 as development resources are focused on making improvements in 7. This thread started in relation to ScreenFlow 6. ScreenFlow 7 addresses some of the audio issues and has significant audio improvements so you should be testing with that.

    In order for us to address these issues we may need your help in determine the cause. If we ask you do to something, such as remove drivers or software, it's because we need to see the impact. We want to help but that may mean we need your help in trouble shooting.

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    • Keith
    • Keith
    • 5 yrs ago
    • Reported - view

    CraigS For this particular issue I don't think there is a need to trouble shoot. Irrespective of any 3rd party drivers the default behaviour for Screenflow should be to pan hard left and hard right on the computer audio channel. This makes logical sense. 

    It will be a very rare situation when a user wants their computer audio changed to mono.


     

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Keith If we are to make changes we must confirm the cause. Since you have the necessary gear we need to confirm with your help.  ScreenFlow captures system sound as per the Operating System. If a third party utility impacts the OS we may need to examine alternatives in those specific situations so you would have to test so we can confirm the driver is having the impact. You may also want to test with Apple GarageBand or Quicktime X because that would give us another indication how the OS is handling it. We'd like to address this but we'd need your help in confirmation.

    You can fill out the support form but if we need your help confirming it would be appreciated.

    ScreenFlow Support Form
     

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  • This is still happening in screenflow 7.2
    I am recording using both a USB microphone and my computer audio which is coming in from a UAD Apollo Twin MK2 soundcard, The audio from the soundcard is not panned left and right and this has caused major drama with a client who has released the content into the public domain. Very disappointed with the amount of issues I have had with the last 3 versions of screenflow. If im paying for an upgrade then i expect it to work. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Josh Van Riel I think the issue is that each audio input device presents audio differently and some show as center panned mono and some as hard panned stereo. ScreenFlow can't determine which way the device presents or what the user wants. ScreenFlow does allow you to set the panning before recording so you can set the default.

     

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    • Keith
    • Keith
    • 4 yrs ago
    • Reported - view

    CraigS I appreciate you are trying to resolve this but the issue is not the microphone it's the computer audio. This is very frustrating.

    The computer audio should be set by default to pan the left channel hard left and the right channel hard right irrespective of the soundcard/ audio interfaces being used.

    This is by far the most common outcome any user would expect. Currently the settings default to mono (both channels panned centrally) for many audio interfaces. This makes zero sense as it will be very rare for a user to want computer audio recorded in stereo and then set to mono.  

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Keith Given the support for multiple channel input a forced default hard stereo pan wouldn't make sense for many devices. Most multichannel devices are center panned. You have the option in ScreenFlow to change the default for your devices as  shown above.

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    • Keith
    • Keith
    • 4 yrs ago
    • Reported - view

    Here's what I see.

    There isn't a gear icon next to computer audio. This is the issue, not the microphone. 

    If an external audio device is used for the Mac's default sound, then Screenflow pans it centrally. At least this is the case with many devices as can be seen from this forum. 

    If the Macs built in sound card is used, then Screenflow correctly pans to stereo. 

    I can see no reason why Screenflow isn't set to pan every device being used for computer audio to be stereo. 

    Like 1
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