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In Screenflow 6, stereo audio defaults to mono

I recently upgraded to screenflow 6 and am not  big fan of this new feature where any stereo recording automatically defaults to mono (the panner on each channel is set in the center). I spent half an hour trying to figure out why everything was sounding horrible until I stumbled across this incomprehensible default setting. 

Its like making all screencaptures black and white by default and as a user we have to go in and color everything. 

Is it possible to disable this fancy new feature and make it work correct?? Like maybe if I record stereo audio, it would be nice not to mess it and leave it as is?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Keith Computer audio is Core Audio. That's entirely dependent on the source file. 
    For example, I've captured stereo YouTube videos and they are captured stereo.
    Hardware devices you have control over. Each device is different and many devices are panned center.

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  • Yes I agree atleast having a gear icon next to 'record computer audio' in the setup window would be extremely useful. I was trying to troubeshoot the problem for a long time till i eventually found the pan controls hidden away in the audio tab. 

    Ideally though surely theres a way to set any kind of soundcard to alternate L&R for stereo inputs 1-2, 3-4, 5-6, 7-8 etc? It would make more sense that they default to that setting and then we can change them to mono if we require it rather than the other way around. 

    Thanks,


    Josh

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Apple Audio Midi Setup may have controls depending on how you've setup output.

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    • Keith
    • Keith
    • 4 yrs ago
    • Reported - view

    CraigS With the greatest of respect it feels like we're not being listened to. Both Josh and I are professionals working in audio and are both requesting computer audio to be panned stereo (which is the common sense approach) or at the very least to be given a gear icon to set defaults ourselves.

    The forum has several customers requesting this be fixed. I use an Apogee and it uses core audio drivers. Screenflow is setting this to mono. If I use the built-in sound card in the Mac that also uses core audio drivers, Screenflow pans it stereo.

     

    Irrespective of the hardware being used/ the hardwares default settings... Screenflow should pan the inputs left and right by default. It's the most logical approach. In this case, whether the source is mono or stereo it will still playback correctly in Screenflow. 


     

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view
    Keith said:
    I use an Apogee and it uses core audio drivers. Screenflow is setting this to mono.

    Do make the feature request. If you have already then please do ask about its status.

    ScreenFlow Feature Request Form

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  • It's ridiculous that this hasn't been fixed yet. It's not a "feature request"... this is basic for the inclusion of stereo audio. Screenflow doesn't have stereo audio, it just has two mono channels that you can pan left or right. They're both the exact same channels just panned to different sides. It's false stereo.

    All audio is being converted into mono when it goes through Screenflow so the platform actually can't take in any stereo audio. Any stereo source, regardless of the drivers or the process used to create the stereo recording, will go into Screenflow as a mono file and be only heard on one side.

    You can't increase the volume of a right panned stereo file when you only have the left stereo file in the system. Your audio will be completely panned to one side and you can't do anything about it unless you use another audio software - ie. any other audio software because all of them can actually take stereo files and don't convert them into mono files - and use that other audio software to take in your stereo file and collapse it into a mono file that plays on both sides. But then it's not even really a stereo file anymore. It's ridiculous.

    What's even more ridiculous? People were complaining about this in 2002. "Please make a feature request"... there are literally pages on pages of people complaining about this and being asked to make a feature request or "showing evidence that the problem exists".

    The workflow is not worth it right now... it's easier to just use Adobe Premiere or Final Cut Pro based on the time saved. Screenflow is unusable if you have a condenser mic that captured your stereo audio at source.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Ryan Hartigan No one has posted to this thread in a year. ScreenFlow now supports multi-channel input. ScreenFlow most certainly supports stereo.

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  • CraigS the issue is still there in the newest Screenflow software. It's always been there and for six years you guys have been saying it's fixed or that the issue is specific to certain users.  

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Ryan Hartigan If it's working for others you may need to detail the devices you're using. Sometimes the hardware/driver and what it's sending as some devices send two channels and others may send a single stereo stream.

    If you have a case number I can check on it to see if there's been a determination.


    The issue might be device-specific as we originally fixed this in version 7.0 but it may only be for some devices.

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    • Keith
    • Keith
    • 3 yrs ago
    • Reported - view

    Ryan Hartigan Screenflow does support true stereo. The issue I have been having for all these years is that the software for some reasons pans both the left and right channels to the centre when the output in systems preferences is an Apogee Duet. After recording I have to manually pan them correctly. This only started happening in the version where the left and right became separate channels. 

    When using the Mac's built in soundcard the channels are panned correctly. 

    I completely agree with you that Telestream should actually acknowledge this is a nonsense and get to fixing it instead of palming customers off and continually asking people to fill out long winded support tickets. 

    The old screenflow didn't do this. Wirecast doesn't do this. No other audio application I use (I'm an audio professional) does this. It's a blatant bug that needs fixing. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Keith If you have a case number ask for a status update. Again the issue may be device specific because we tested it as fixed. 

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  • CraigS I have the same issue with a Scarlett 2i4 and Bluebird SL mic. Everything comes in on the left side. If I record anywhere else or bring it into any other software tool then it splits it into proper stereo 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Ryan Hartigan Report that using the form or add to an ongoing case on this if you have one, noting the specific devices. Some devices may send on two separate channels. ScreenFlow may only see one channel (which could be mono, dual mono, stereo) but not combine two channels into stereo.

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  • People have been reporting this issue for five years. I already posted a thread from 2012 where they are telling people the same exact thing; make a support ticket, we will handle itI. I've seen this song and dance before.

    It sucks to have paid for Screenflow and not have it work properly, but there are always alternatives. I don't particularly like the back-and-forth with a company when there is a clear issue, has been a consistent issue for years, and the customers are being told that there is not an issue.

    You say the issue is fixed? We have two people that gave you the specific devices and told you that the issue is not fixed. You have over 15+ threads from the past five years about the issue.

    If you're company actually cared about the issue, you would write your own fucking support ticket or go and talk to the Dev team your god-damn self. Thanks for the help ☀️

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  • CraigS a modern tech company would just face the issue head-on. Rent an Apogee mic or a Bluebird. Rent any condenser mic that has an audio interface with Phantom power. Give it to the Dev team. Fix the issues. That's supposed to be your role as a software company. Anyway... 🤐

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    • Keith
    • Keith
    • 3 yrs ago
    • Reported - view

    I agree with Ryan.

    All the 'it must be a specific device' stuff is nonsense. I work in professional audio and I've never seen an issue like this with any other software. This is very simple - if there are two channels being received for computer audio - pan one left and one right. That's the end of it, there is never a situation where the end user would want something else to happen. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    We don't experience the issue with the devices we have. If you would like to discuss company policy or handling of an issue, please use the previously posted support form.

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