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Screenflow 8 activation error

I have upgraded to Screenflow 8 but when I try to activate with the serial number sent to me, I get an error:

"Unable to activate serial number

"The operation could not be completed after an error occurred with the licensing server. The error code returned was -3005. Please try again"

How can I fix this, please

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  • Leanne Hi Leanne. Yes, I downloaded screen flow from the App Store. Apparently, it's available from their website and the App Store as well. The App Store seems to have a simplified integrated activation system. So no typing in serial numbers, and dealing with Screenflow server errors. I owned V7, then I upgraded today to V8 at $39. But I was so desperate to find a workaround today because of this activation error everyone seems to have, I just re-purchased it again from the App Store for full price ($129) and it works, and skips the serial number altogether. So this is a work around if you need to finish work today and don't mind paying the $129 again. I just hope that Telestream gives people refunds for this.

    Like 1
  • David Blundell Yes... frustrating indeed... I'll be very curious to see how they resolve this problem and communicate the fix with their customers... and how long they take to do it. The fact that nothing has been communicated yet... no 'down for maintenance' or other message on their website... makes me wonder if they even know there is a problem yet?  Good luck with your project!

    Like 1
    • Leanne
    • Leanne
    • 4 yrs ago
    • Reported - view

    PS. Screenflow, I'm irritated about the only support option available is a support ticket or email inquiry. That could take hours, or even days to hear anything back... I certainly don't have time to wait for that when I'm in the middle of projects. Why doesn't screen flow at least have a live support chat option like many other companies do? We're sitting here helpless in a chat forum, all with the same complaints, and no idea how long it will take to hear from someone at Screenflow. Worse yet, it's a Sunday, thinking you've got an uninterrupted day to make some serious headway, and NOPE... nothing but server errors. Super irritated.

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    • Leanne
    • Leanne
    • 4 yrs ago
    • Reported - view

    Joshua Carney WOW thanks for letting me know ... not sure why such a difference for the same damn product. I'm willing to get it from the App store, but there's no guarantee of a refund from SF for this problem .....  I don't want to get stiffed a double payment for the same software. gggrrrrrr

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    • Leanne
    • Leanne
    • 4 yrs ago
    • Reported - view

    David Blundell YES!! How do they or does it put the DEMO watermark on the export when you paid full price for the software?? AND It won't let me access stock photos, that I paid a year sub. for!!!

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  • Joshua Carney , I looked into spending the $129 on the Mac App Store too, but got scared off by the in-app purchase bit -- there's a $55 annual in-app subscription, but I couldn't tell if it was for add-on stuff like stock clips or if it was an annual subscription model for use of the software.  Do you know?  Does anyone here know?

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  • Leanne Madness! . . .

    Like 1
  • Is there a valid solution to this problem? I'm in a lot of trouble. :(

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  • I'm jumping in here too. Was exporting videos fine last night. Today, a "Demo Mode" watermark and I have a license. Getting same -3999 activate error and I can't login to place a support ticket. My business is impacted. I need help telestream!

    Like 1
  • iM In the same boat with this!!!! i cant submit a ticket either!!

    Like 1
  • Joining the masses.  Same situation on both computers - functioning last night on both - unable to file service request and demo mode on both computers.  Like many of you have critical work to complete TODAY!  

    Like 2
    • Leanne
    • Leanne
    • 4 yrs ago
    • Reported - view

    How will we know when they’ve been made aware there is an issue, when they are working on it, or when it’s fixed? 

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  • Having the exact same issue on my end! Error -3999.

    Can't afford to pay again for the whole thing right now.

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  • CraigS  We need assistance with this issue. It seems pervasive. Lots of users getting this Error -3999. Thank you.

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  • Same issue and cannot submit a support ticket due to website error 

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  • Same issue here. Was working perfectly when I last used on Wednesday. Today I get the error message:

    The operation could not be completed after an error occurred with the licensing server.  The error code returned was -3999.  Please try again

    Like
  • Hello guys,

    I tried this and it worked. Make sure you have an old backup, like a week ago. Plug in your backup drive.

    *****PLEASE: DON'T DO THIS UNLESS YOU ARE TOTALLY SAFE WORKING WITH BACKUP/RESTORE PROCESSES. DO THIS AT YOUR OWN RISK (anyways, this software isn't working, so why don't you give a try? :-) ******

    0) Disconnect from Internet.

    1) Go to Applications folder

    2) delete ScreenFlow

    3) Go to Finder, Menu Go, Go to Folder. Choose ~/Library

    4) In the search box, look for screenflow. It redirects to My Mac. Click over "Library" again. It will find a bunch of folders, plist, everything with the same screenflow name. Delete everything.

    5) Go to Finder,  Go to Applications folder again.

    6) Enter Time Machine and go to a date like 1 week ago or your last good backup.

    7) Recover Screenflow

    8) Go to Finder, Menu Go, Go to Folder. Choose ˜/Library

    9) Enter Time Machine again and go to a date like 1 week ago or your last good backup.

    10) enter screenflow in the search box. It will show old versions of folders and files

    11) Recover one by one of your files and folders. Don't choose everything at once because some folders you will not find their destination

    12) Keep disconnected from Internet as this piece of software will try to connect to their server and will mess up again, disabling the software. I tried to circumvent by redirecting ec2-54-209-16-137.compute-1.amazonaws.com (this is the culprit server) to localhost, but it didn't work. There's something really strange here. Will continue to investigate this issue until I figure out a way to get rid of this sh*t.

    13) Do your work and export your videos until this situation is normalized.

    14) Keep disconnected from Internet until you finish everything. Maybe tomorrow they will reboot the server and make it work again.

    15) After everything is well on their side, I will definetely ask them disable this kind of online license check -- like the guy who bought from Apple Store. You must to the same.

    16) good luck.

    Let me know if it works for you. Mine is working fine.

    Like 1
  • Just wanted to throw my hat in the ring, I too am having the same issue as everyone else today (Oct 21st, 2018), suddenly this morning ScreenFlow 7 is on Demo mode, I worked on it all day yesterday fine, I purchased the product over a year ago, I get the same activation server error as everyone else upon re-entering the serial number, and I can't submit a support ticket because their support ticket system is down. 

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  • Same here :(

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  • Same error :(

    Like 1
  • I just bought this product and it won't activate... What is going on here?

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  • Naseem Makiya Their activation servers and support ticket systems are down. 

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  • Wow, this really gives you a new perspective on how many people use this product.

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  • Marconi Pereira actually my sound capture stopped working. Reinstalled audio driver (Telestream audio) to no avail. It also checks online. 

    At least if you already have a work to deliver and just wanto to export it without the demo watermark, I think it may work. Please do let me know.

    Like
  • Mark Monciardini 24 people working on Sunday to deliver their works...

    Looks like some outage in their servers. They should have an alert system to warn them about those errors. The worse part of this story is why they keep checking our license and it breaks from one momento to the other. This is bizarre to say the least.

    Like 1
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