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Screenflow 8 activation error

I have upgraded to Screenflow 8 but when I try to activate with the serial number sent to me, I get an error:

"Unable to activate serial number

"The operation could not be completed after an error occurred with the licensing server. The error code returned was -3005. Please try again"

How can I fix this, please

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  • Joining the masses... It's not working for me either. Frustrating, to say the least!

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    • Diego
    • Diego
    • 4 yrs ago
    • Reported - view

    Me too... not even possible to send a form to ask for support

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  • +1 for me. I don't have anything time-sensitive to deliver, just frustrated!

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    • Diego
    • Diego
    • 4 yrs ago
    • Reported - view

    Just now it starts to work again

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  • Yep - working for me too now

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  • Yes working for me too. Watermark is gone. Back to work. Peace and love to everyone.

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  • Computer audio recording still not working though :-( - Have uninstalled and reinstalled driver

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  • Working again for me too! Terrific. 6 hours lost is better than a day. :)

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  • Uh, perfect. its working.

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  • Pete Matthew Same for me. Audio not working. Installed, reinstalled, rebooted, nothing changes 😡😡

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  • Not working for me yet. Watermark still there on output.

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    • Ulises CL
    • Ulises_CL
    • 4 yrs ago
    • Reported - view

    Ridiculous, this is a large company, they should at least once a day during the weekends check if their system has not broken.  

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  • Hi all - phew, its back working today for me with no watermarks. I don't know what happened yesterday but I don't like that you can't rely on the tool. I was in serious panic yesterday about delivering to my client on time and I have more to do this week. Can someone from Telestream/Screenflow please explain what happened here and guarantee to all their customers that it will not happen again in the future?

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  • still outputting demo mode for me. :(

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  • Working for me too now, but this incident has served as a wake-up call for me that I should more seriously look into alternatives.  Relying on something that flakes out at a critical moment and leaves me with egg on my face is not a tenable solution.  Jo-Ann Chinn thanks for suggesting Movavi.  There's also something called Capto on the Mac App store, does anyone have experience with that?

    Dominique Elliott I hesitate to even suggest these but does the problem persist across reboots?  And in other user accounts?

    Like 1
  • The only thing that annoys me the most about this whole story is the software on my computer being inspected by a licensing server. I know there may be cases where such a check is necessary, but this process NEVER can change the way a software works. I hope a forum admin must answer our questions and give advice... 

    Like 1
    • Dave Reed
    • Dave_Reed
    • 4 yrs ago
    • Reported - view

    Yes, CraigS  I too would like assurance that changes are being made to this won't happen again. Servers do go down occasionally so changes need to be made as to how that is handled on the client side (i.e., the ScreenFlow software we've purchased) so this can't happen again.

    Like 1
  • M Raghuraman It just started working again this afternoon, after reboot, once I got home from work. Thank you for checking in :)

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    We've reset our servers so it shouldn't happen again.

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    • Dave Reed
    • Dave_Reed
    • 4 yrs ago
    • Reported - view

    CraigS That's not much of an assurance. Servers have issues periodically or are unreachable because the person is offline or DOS attacks. The code on the client side should be changed so it doesn't disable an application that already has been licensed.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Dave Reed Sorry but I can't discuss backend details about licensing decisions but we are handling it and it won't happen again.

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    • Dave Reed
    • Dave_Reed
    • 4 yrs ago
    • Reported - view

    CraigS  Your previous wording was "shouldn't happen again". If you can now assure us, it "won't happen again", that is a much stronger statement than "shouldn't" and one I can live with. If you're still periodically pinging the license server even after the software has been activated and disabling ScreenFlow if the server is not reachable, I don't consider that an acceptable resolution. I realize you can't discuss the details, but which is it - "shouldn't happen again" or "won't happen again because it is impossible for the situation to occur again."?

    Given no official statement (as far as I've seen) with an apology from the company, I don't think the company realizes how much goodwill this cost the company for those of us affected by it. Many of us rely on this software to do our work and the fact that it stopped working when we needed it, is very disconcerting.

    Like 1
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Dave Reed We have a plan.

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  • We apologize for the inconvenience, we did experience an issue with our licensing server over the weekend which has been remedied.This is the first licensing server failure we have had in 4 years.  

    Our engineering team is putting in extra measures to avoid this from happening again in the near future. 

    If you have any questions or concerns about this, you can contact us directly at desktopsupport@telestream.net and I'm happy to review them with you.

    Best regards,
    Sandy
    Desktop Services Manager

    Like 1
  • My goodness, it's happening again!! please help!!!

    Your licensing server is down and I cannot do my work!!!

    Please, I need assistance now, have a job to finish today! It is critical!

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