0

Won't record computer audio

i had screenflow 5 but when i updated to mojave 10.14.3 it wasn't reliable so i upgraded to screenflow 8.

 

i record podcasts with my guests using zoom and through my yeti mic. never had an issue with it not recording the computer audio but i can't figure it out.

 

i've read other posts and uninstalled, re-installed.

enabled access and checked privacy features.

 

the weird part is that if i play a youtube video or quicktime video the computer IS recording that audio. it's only when i talk to someone on zoom that it's not picking up that audio.

 

i have to think it's something related to zoom / access. please help.

 

here's a screen shot showing i select the yeti mic for my audio and in the past i've had the computer audio be the zoom part but it's not working. please help!!

 

 

 

tired of screenflow getting worse with each upgrade. never had these issues in prior versions and this is my third upgrade now.

15replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Because of changes Apple is making in hardware and the OS, in certain programs you have to select output to Telestream Audio Driver.

    Read the following.

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    You'd select Telestream Audio Capture in Zoom.

     

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view
    Like
  • CraigS  where is this? mac general settings?

    Like
  • CraigS  where is this? in screenflow?

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Chris Ritter In Zoom. Those screenshots are from recent versions of Zoom.

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Chris Ritter Skype and GarageBand too. Basically, you have to check the program you're trying to record audio from.

    Like
  • i tried it and it doesn't work. now instead of the sound coming into my headphones that's connected to the yeti it's going out of the computer external speaker and still isn't capturing it directly

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Chris Ritter It's hard to know if you have things set up correctly from your description. When Zoom is set to Telestream Audio Capture and ScreenFlow is set to capture computer audio it would capture Zoom. We have many Zoom users and I haven't seen any others posting this issue so I suspect something isn't set up right on your end but there's not enough information.

    Like
  • what more info do you need?

    i used zoom on all prior versions and didn't have any of these issues.

    what should i check or try next?

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Chris Ritter Exactly how you have it setup. Set output to TAC. Set ScreenFlow to record Computer Audio. The exact version number of Zoom.

    Like
  • that's what i did and it didn't work. please help, it's really frustrating 

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Chris Ritter Tested macOS 10.14.3, Zoom 4.3.2, ScreenFlow 8.2.2 and I had no problem capturing Zoom audio. You can see a simple speaker test to TAC and recorded in ScreenFlow.

    Attached as MP4 so you can download and hear as well and you can hear background conversation as well 😄 as proof.

    • jason
    • jason.4
    • 9 mths ago
    • Reported - view

    Screenflow version 10.0.3.  I'm also getting no audio on zoom.  I believe i've got things configured correctly with all the appropriate security/privacy setting allowing access to screenflow (recording, accessibility, microphone etc).  Below are some screenshots.  Any thoughts?  Interestingly, when i test the mic on zoom and speaker...the test audio appears but not the native audio through the mic/speaker outside of the test.  Thoughts?

      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 9 mths ago
      • Reported - view

      jason It looks like you have things set correctly. Only guest audio goes through the Telestream Audio Capture. Host audio will need to be sent directly to Zoom and to ScreenFlow. Make sure you're current with Zoom which is 5.8.6 as there are some earlier versions that temporarily broke compatibility (Zoom fixed this).

      Like
Like Follow
  • 9 mths agoLast active
  • 15Replies
  • 2233Views
  • 3 Following