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WIRECAST GO - reconnection problems on Wirecast 15. No program improvements for 2 years.

Hello.

Wirecast Go no longer works properly after updating to Wirecast 15. There was a problem with reconnection when we lose connection for a while or when you need to restart the application on the phone or tablets. In order to reconnect I have to restart the main application which is unacceptable while streaming! I would like to add that the network parameters are very good and I work on symmetric 200 / 200mbs fiber internet.

Well. I should start with the term, why the application has not been updated for 2 years. Nowadays, the internet is even faster, phones and tablets have better capabilities, and the "W-GO" alternative camera or conference calling application, does not take this hardware development into account. Why?

I have a big request and a query to the developers, is it possible to think about the term of updating the program and improve its operation?

The general needs, in my opinion:

  • correct connection link, in particular after breaking the connection or restarting the application, e.g. on a phone, tablet;
  • mproved resolution of broadcasting from the application;
  • quality encoding fix;
  • the ability to set additional phone camera parameters, such as image stabilization;
  • adding the ability to choose resolutions and framerates,

Personally, I use W-GO as alternative cameras, e.g. with an iPhone and it works great. After updating the main program to the Wirecast 15 version and what is happening on the market, I would expect a refresh and update to the "current times ;-)". We, as users, care about efficient operation so that our work is as effective and failure-free as possible.

Thanks.

Chris.

p.s. My computers is Apple M1 processors.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 mths ago
    • Reported - view

    Sorry about your experience losing the connection between Wirecast Go and Wirecast 15.
    The developers are investigating Wirecast Go connection issues and future development.

    If you're trying to use your iOS device as a camera it's possible it may work better using Wirecast Go in Rendezvous.
    Other alternatives are to use Newtek NDI HX Camera or Sienna NDICam although neither are free 

     

    Krzysiek Sobieranski said:
    I would like to add that the network parameters are very good and I work on symmetric 200 / 200mbs fiber internet.

    Wirecast Go locally uses LAN, not internet.
    Wirecast Go in Rendezvous may use Wifi or LTG.

    Krzysiek Sobieranski said:
    Well. I should start with the term, why the application has not been updated for 2 years. Nowadays, the internet is even faster,

    That would not be relevant for local LAN use though. 
    Internet would be using Wirecast Go with Rendezvous.
    In either case, LAN and Internet connectivity improvements aren't likely to require significant changes in Wirecast Go when using it as a camera in Wirecast. 

    If you were using Wirecast Go to stream to a destination that certainly would require changes in Wirecast Go for certain destinations. It sounds like you're talking about Wirecast Go connected to Wirecast though.

    Perhaps you should clarify since you have some conflicting information since Wirecast Go has several functions.

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  • Hello.  All the time I refer to the WIRECAST GO application, which connects to the main application, i.e. WIRECAST, on the computer.  I'm not talking about the WIRECAST Randezvous at all.  So.  I believe that the current version of GO, which has not been updated for 2 years, could be improved.  In my opinion, the resolution is too low.  I doubt it would be 1080p.  Additionally, I do not know how many frames the video connection is in.  The encoding quality is quite poor, even if I set 1200kBs.  My comments refer to the fact that I want to use a phone with WIRECAST GO as an additional camera.  That's what this app is for.  Third-party software and applications for NDI provide better quality but it is an additional paid option and in my case WIRECAST Go works better and more stable.  If only it wasn't for this poor quality, low resolution and reconnection problems… it would be great.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view

      Krzysiek Sobieranski 
      And by Rendezvous. This is Peer to Peer over the internet from the phone.
        

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view

      Krzysiek Sobieranski 
      NDI uses Newtek's technology and delivers 4K at High Bandwidth
      This using Newtek's NDI HX Camera app.

        
      There are a High and Low Bandwidth setting.
       

      The NDI HX Camera app itself offer a Hi, Medium and Low bandwidth.
      These are also over wifi LAN and not the internet.
      The lowest setting is seen by Wirecast as 640x480 at 24fps regardless of Bandwidth setting in Wirecast. Medium sends 1920x1080. High is 4k as noted above.
       

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view

      Krzysiek Sobieranski 
      So both Wirecast Go and NDI use wifi LAN.
      The only connection that uses Internet is Rendezvous whose quality is limited compared to NDI but they are different technologies.

      So disconnect issues can be Wifi issues. The phone can have wifi connection issues.
      I want you to understand the differences in technology.
      Each has advantages and disadvantages.

      Wirecast Go over wifi does not use the same technology (compression, etc) as Rendezvous or NDI HX and the quality may be different for each based on that. 

      In Wirecast Go 2.2 the quality was improved over the previous version for Wifi connections. That is the 2 - 3 Mbits. That varies a bit by the conditions.

      Perhaps you want bandwidth control for better quality. I can make that a feature request.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 mths ago
    • Reported - view
    Krzysiek Sobieranski said:
    ll the time I refer to the WIRECAST GO application, which connects to the main application, i.e. WIRECAST, on the computer.  I'm not talking about the WIRECAST Randezvous at all.

     Wirecast Go is used for Rendezvous in Wirecast.  Wirecast Go connects to Wirecast by Wifi or Rendezvous (which uses the internet).

    Wirecast Go over wifi LAN not Internet
    Just over 2Mbits. There is no user control of this setting.
     

    It can vary depending on the motion up to just over 3Mbits in my experience
     
    iPhone Craigs is the wifi source in this case as it is already on and recognized.

     

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 mths ago
    • Reported - view
    Krzysiek Sobieranski said:
     If only it wasn't for this poor quality, low resolution and reconnection problems

    The quality is limited by the bandwidth which the user doesn't have control over. Frame size in Rendezvous from phone is generally not HD.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 mths ago
    • Reported - view
    Krzysiek Sobieranski said:
    correct connection link, in particular after breaking the connection or restarting the application, e.g. on a phone, tablet;
    mproved resolution of broadcasting from the application;
    quality encoding fix;
    the ability to set additional phone camera parameters, such as image stabilization;
    adding the ability to choose resolutions and framerates,

     I'll make sure the developers know this.
    Requests 
    for reconnect WIREMOB-538
    for bandwidth frame size and frame rate setting WIREMOB-539
    Additional parameters such as image stabilization is built into the phone.

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  • Ok, thank you. I look forward to improvements.👍

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view

      Krzysiek Sobieranski You're welcome of course.

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