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MP3 playback quality issues in Zoom

My system webcam and mic send into Zoom and sound great. When I play an mp3 setup as a shot w/media file through the "Wirecast virtual audio" option in Zoom, the mp3 intermittently cuts in and out of the zoom sound and also makes a raspy high-wind sound every 5 seconds or so.

The sound is perfect when I "share" my screen and play the mp3 via Powerpoint. The mp3 plays perfectly through all other players.

Any help on exactly how to best setup an mp3 input so that plays correctly in Zoom (see next question) would be a big help.

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  • SOLUTION:  

    1. Go to Zoom audio settings

    2. Turn off "Automatically adjust microphone volume"

    3. Change "Suppress background noise" from "auto" to "low"

    (Fix provided by Robert, Telestream Desktop Support)
     

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 12 days ago
      • Reported - view

      Randy Purcell Thanks for posting the solution.

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  • Status Answered
  • 12 days agoLast active
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