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Problem with Rodecaster Pro set-up audio dipping

Hi there

Newbie here - and really stuck!

I am using a Rodecaster Pro, connected to 2x Shure SM7B (XLR) microphones.

I'm experiencing an issue whereby the audio records nicely when the speaker is using the microphone at a medium-loud level but then as soon as the speaker talks slightly quieter, the input just drops off entirely.  So it's almost cutting out occasional words, depending on the volume of the speaker.

I have tested the XLR cables and that is not the issue, so I believe it's more likely a settings issue on the Rodecaster Pro. Any ideas?

Thanks

Eddie

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