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Screenflow 6 Computer Audio Problem

Hello everyone!

My name is Athena, and I have just recently joined the Forums.

I have a problem, which bothered for quite some time, and I was wondering if you could help me out. 

I like to record minecraft, so I bought Screenflow 6, however, the whenever I tick the "Record Computer Audio" box, this message pops up: 

Recording Error

Due to an internal error, the recording has unexpectedly terminated. Please try making your recording again, and if problems persist, contact us for technical support.

Unable to start recording.

WARNING: 140: This application, or a library it uses, is using the depreacated Carbon Component Manager for hosting Audio Units. Support for this will be removed in a future release. Also, this makes the host incompatible with version 3 audio units. Please transition to the API's in AudioComponent.h. ###

 

That is the message.

I installed SoundFlower, but I am not sure if that is the problem.

If anyone could help me out, I would really appreciate it!

I will give you a detailed information about my computer:

Computer: Mac

Version: 10.11.5 OSX El Capitan

ScreenFlow version: 6

Thank you so much and have nice day!

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Please uninstall SoundFlower as that may create a conflict. Then reboot the computer and test again.

    Like
    • Ateh
    • Ateh
    • 6 yrs ago
    • Reported - view

    It didn't work. :(

    Any other ideas?

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Try the following:

    Go to ScreenFlow > Preferences and Advanced and where it says Computer Audio click on Uninstall Driver.
    Reboot the computer.
    Start ScreenFlow but instead of recording go to the above Preferences and then it should read Install Driver. Click on that and reinstall the driver.
    Reboot the computer.
    Start Screenflow (and with no other program running including games) select Record Computer Audio and tell me what happens.

    Like
    • Ateh
    • Ateh
    • 6 yrs ago
    • Reported - view

    Hello!

    Thank you for the help, but I think I forgot to mention one thing. I purchased ScreenFlow through the App Store. So it only shows this:

    What do I do?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Uninstall ScreenFlow and trash it.

    Boot Mac in Safe Mode

    1. Choose Apple menu > Shut Down.
    2. After your Mac shuts down, wait 10 seconds, then press the power button.
    3. Immediately after you hear the startup tone, hold down the Shift key.
    4. You should press the Shift key as soon as possible after you hear the startup tone, but not before.
    5. Release the Shift key when you see the gray Apple logo and progress indicator.
    6. To leave safe mode, restart your Mac again, but don’t hold down any keys during startup.

    Once back to normal, download ScreenFlow from the App Store and install again.
    Reboot the computer.

    Start Safari and play a YouTube video making sure you hear it out of your computer speaker.
    State ScreenFlow and capture the desktop and Computer Audio an tell me what happens.

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    • Ateh
    • Ateh
    • 6 yrs ago
    • Reported - view

    If I uninstall and trash the ScreenFlow 6..do I have to buy it again?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    If purchased from the App Store, you simply download and install again. That's an App Store policy in general.

    Like 1
    • Ateh
    • Ateh
    • 6 yrs ago
    • Reported - view

    Thank you!

    It works! I don't know how to thank you!

    Thank you so much!

    I really appreciated your help!

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Sometimes something the audio driver doesn't install correctly so reinstalling fixes it. You're welcome of course.

    Like 1
  • I was experiencing the same issues described above and followed the steps. My system audio is now recording (hooray!) but there's tons of static in the audio. Example output is attached.

    Thoughts? Should I attempt another uninstall and re-install?

    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Phil Dziedzic that doesn't sound like static. Something is impacting your system audio. I'd like to help buy you have to provide technical information. ScreenFlow version, OS, how you are monitoring, what else was running at the time. 

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  • Hi CraigS , thanks for your help. I did some additional digging and actually resolved the issue. I believe it was due to the number of other things I had running in the background - Spotify, Illustrator, Chrome with a bunch of tabs.

    Today, I've been able to pull clean system audio from both Chrome and Safari.

    My setup from yesterday for reference:

    • ScreenFlow 6.1 (28097).
    • Mac OSX 10.12 Sierra (newest release as of this fall) on a retina 5k iMac from 2014.
    • The audio was coming from youtube inside of the Safari 10.0 (12602.1.50.0.10) browser.
    • Other things running - Chrome, Spotify, Word, Illustrator. I believe this was causing the issue.

    I've tried to reproduce it today by having lots of applications open, but cannot. If I pinpoint the issue in the future I'll update this thread.

    Thanks!

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    That's great to hear you solved it. You're welcome of course.

    Like
    • Vic Singh
    • Vic_Singh
    • 5 yrs ago
    • Reported - view

    Hi,

     

    I am experiencing a similar problem whereby the audio seems to be jogging (please see the attached clip). I used to have an earlier version of ScreenFlow which produced no such problem. 

     

    My setup is simple - I am running MacOS Sierra 10.12.1 on a Macbook Air. I am trying to record from a website (www.parliamentlive.tv) through Safari v. 10.0.1

    I am running ScreenFlow v6.1

    In my record settings I have:

    Record Desktop From: Colour LCD

    Record Audio From: Computer Audio

    Record Desktop Framerate: Automatic

     

    Any tips on how I can remedy this issue?

     

    Many thanks in advance.

    • Vic Singh
    • Vic_Singh
    • 5 yrs ago
    • Reported - view

    Hi just an update - 

    It seems that the above settings work fine with no audio problems when I use Google Chrome but not Safari? How can I correct this? I believe I'm running the latest Safari version.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Vic Singh ScreenFlow 6.1, macOS 10.12.1, Safari 10.0.1 recording a section of the same House of Commons meeting. Works fine for me.

    It might be a system sound setting that Safari is impacted by. Are you monitoring through the headphone jack, internal speakers or, have a USB or Bluetooth device hooked up?

    • Vic Singh
    • Vic_Singh
    • 5 yrs ago
    • Reported - view

    CraigS Hi, not that I know of. Certainly no external devices hooked up or plugged in.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Vic Singh Something must be impacting it since, as you can see, it's working fine for me. Do you have any programs which installed audio or virtual audio drivers?
    It would seem ScreenFlow's audio driver is working fine since it's grabbing other browsers without issue. Try playing something in Quicktime X and see how that captures.

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