Wirecast Pro 12.2.1 crashes after a time

Hi all,

Unfortunately, we have to go back to version 12.1, because Version12.2.1 does not work that well with us. We're streaming with an Intel I7 7820X, a GTX 1070 and 32 GB of RAM. We use a Blackmagic Decklink Duo 2 and have 2 cameras in our setup. There are about 40 PNG files in one layer and about 2 videos. We use two audio tracks because we send out 2 streams with different languages. In addition, we record the two streams on the hard drive, so a total of 4 streams, all in 720P25. In addition, sometimes comes a monitor for the guests we connect either via NDI or via an output of the Blackmagic card.

The system is running really well and the CPU never goes into the red. We only have dropped frames when starting the recording (about 5 to 15).

Now the problem is going really well and after about an hour of streaming, the system starts to slow down. If you switch between the cameras, the change in the live window is considerably delayed and also the audio displays hang. At some point it gets so bad that the Wirecast stops responding and the rotating circle of Windows is displayed. Then Wirecast is frozen so that I have to finish it via the task manager. The only good thing is that the recording is preserved, so we can use the recording and the recordings on the cameras to cut out the crash and use the video as a VOD.

I hope this issue in Wirecast 13 is resolved. It feels like a memory leak.

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  • You may be able to fix this by resetting Wirecast Preferences.
    Wirecast > Help > Send Support Information then click on the lower left Reset Preferences button.

    In may not be the Wirecast version at issue. Make sure you don't see this in 12.1

    You should test in 12.2.1 and send us the crash log with Wirecast > Help > Send Support Information and Create Support Ticket. We can't solve a crash unless we see the crash because it may not be crashing for us on our systems. We need your crash log to fix this.

  • CraigS - I'm with Michel Lange  - 12.2.x was too unstable for me. Sent in all of the stuff a while back. 12.1 is the most stable production version I have found, but it has its own issues as well.

    13.x beta is looking promising. Hopefully, it will be the great shining light that will bring some stability.

  • Greg Kuhnert said:
    13.x beta is looking promising. Hopefully, it will be the great shining light that will bring some stability.

     That's the focus. Those on 12 series should note that.

    Although catching things in 12.2.1 as per the above issue allows us to check word done and work needed to be done so those crash logs are important. The more we catch the better of course.

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