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Cannot record audio in 7.3

After letting ScreenFlow install the 7.3 update, I can't record any system audio.

If I click "Record Computer Audio" using either built-in audio (internal speakers/headphones) or the Scarlett 2i4 USB output, no audio is recorded. Both worked fine before the update. 

ScreenFlow 7.3 (31021)

MacBook Pro (Mid 2015)

macOS 10.13.3

2.2 GHz Intel Core i7

16 GB 1600 MHz DDR3

Edit: installed audio drivers, rebooted, uninstalled audio drivers, re-installed audio drivers, restarted all apps and ScreenFlow, rebooted. The app I'm trying to record is Ableton Live 9 which was never a problem before - its audio output is set to the same as Mac system sound output in each case.

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    • Monica
    • Monica
    • 3 yrs ago
    • Reported - view

    Here's what I was told yesterday about the latency issues:

     

    "The entire ScreenFlow team including our director of engineering as well as the product manager are aware of this issue. Apple is also aware of the issue, via at least one radar bug that we filed years ago, I assume folks like Soundflower, Camtasia etc have inquired as well.

    I will see if I can track down the Radar Bug number for you."

    Abdul 
    Telestream Desktop Support 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Monica Yes Apple made changes as I noted above and we wait for Apple to provide guidance. These changes are not specific to ScreenFlow.

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    • Monica
    • Monica
    • 3 yrs ago
    • Reported - view

    CraigS even though the changes may not have come from Telestream, you all still cannot do anything until you get the API.  Even macs before the new T2 chips are having problems with the new driver from Telestream. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view
    Monica said:
     Even macs before the new T2 chips are having problems with the new driver from Telestream. 

     Old driver won't capture system sound on T2 Macs so going back doesn't offer much. It doesn't fix the issue on T2 Macs. 

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    • Monica
    • Monica
    • 3 yrs ago
    • Reported - view

    Please let us know when the permanent fix is available 

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  • Yes once a great program is no more. I will be moving on as  obviously no resolution in near site. We have many subscribers so im hoping someone else has a better program. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view
    Michael Hordorwich said:
    I will be moving on as  obviously no resolution in near site.

     You will find there is nothing to move to. This is not a ScreenFlow issue. This is impacting the industry. Apple hardware introducing the T2 chip required a new driver.

    Currently, the only option would be to move back to ScreenFlow 7.2 if you have a non T2 Mac. That will likely limit your macOS upgrade path though going forward.

     

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Michael Hordorwich  Read Forum Private Message

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