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Screen Shot 2019-05-06 at 9.15.57 AM

Just upgraded from 12.0 to 12.1.  What step might I be missing in trying to activate the new license? I get a "Failed to Activate License" pop -up message after I click "Activate".

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    If you have paid support the upgrade is free (no activation needed). So it's not clear what your situation is. Make sure your computer is connected to the internet.

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  • 3 yrs agoLast active
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