Activating Wirecast 6 licence

Hi,

I have a Wirecast 6 pro licence and have just brought a new PC and I am trying to move my licence over. It has been deactivated from the old PC.

I have installed wirecast on the new one and when I enter the serial number it freezes and then says ' an error was encountered interacting with the online store. please try again and if this fails, try to order via the store at www.telestream.net [Error 0xe0000003]. I have tried to uninstall and do it again several times but it will not work.

I am in need of this to work for an event I am live streaming tomorrow! Any ideas?

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  • Our remote license reset tool only works for Wirecast 7 and up. Wirecast 6 used a different licensing system.

    You can contact support but you may want to consider upgrading.
    Wirecast Support Form

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  • Hi,

    I tried to send a form on your website yesterday, but it just kept saying error the software is not supported!

    Luckily I have managed to get it working now by running the program as administrator. Never had this issue before when moving the licence between PCs!

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  • Ross Tucker Support for Wirecast 6 has ended so it probably sees that and stops the form.

    You should always install and license as an administrator. Wirecast specifically needs that. 

    Good to hear you got it working but you may want to consider upgrading. A current version with paid support ensures upgrades are free as they come with support maintenance.

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