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Menu problem

Hello

 

after I updated Wirecast to version 14.2.1, I have problems showing the menu, I try to uninstall and install Wirecast but the problem was not solved

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  • Is this happening with brand new Wirecast documents as well as previously saved Wirecast documents? If only with previously saved Wirecast documents, what version of Wirecast was used to create the document?

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    • Robert P this happening in both cases

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    • Petre Mezvrishvili At this point, I think it would be best if we can get one of our Wirecast support technicians working with you. Please fill out a support ticket here ( http://www.telestream.net/telestream-support/wire-cast/contact-support.htm ) or submit a support ticket through Wirecast ("Help->Send Support Information") and they'll see if we can get to the cause.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 13 days ago
      • Reported - view

      Petre Mezvrishvili What language is your OS set to? It might be a localization issue.

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    • CraigS 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 12 days ago
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      Petre Mezvrishvili Thanks for that. What happens if you change it to Georgian?
      reboot the computer and open Wirecast and see how the menus display.

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    • CraigS Same problem(( 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 12 days ago
      • Reported - view

      Petre Mezvrishvili Thanks for confirming. Do you have the case number for your issue so I can track and add information if needed?

      Petre Mezvrishvili said:
      after I updated Wirecast to version 14.2.1

       What was the previous version you updated from? 
      That will let us know where we introduced the problem.

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    • Craig yes I messaging about this to Wirecast support, the previous version was 14.2, thank you for your attention 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 12 days ago
      • Reported - view

      Petre Mezvrishvili So what should have been a small update from 14.2 to 14.2.1 broke it.

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    • CraigS it's a God question, I don't remember maybe this problem did not happen after the last update, we use xkey keyboard, and all processing we doing on the keyboard

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 12 days ago
      • Reported - view

      Petre Mezvrishvili Maybe it happened after updating from 14.0.x or 14.1.x.

      One way to confirm that would be to go back to the older version and see if the menus start to work again.

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    • CraigS ok I try, thank you

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 12 days ago
      • Reported - view

      Petre Mezvrishvili That can help us target any change we made in the code that broke this as we know the internal changes made for each update.

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