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Choppy Computer Audio Screenflow 10 Mac M1. Why?

I'm not sure what's happening but I just upgraded to screen slow 10, I just want to record my computer audio.

I start recording, then when I'm done, I listen to the playback of the computer audio recording and it plays as if it's chopped up all the way through.  Very strange.  I tried different combinations of settings like the DAW setting, same thing.

What am I doing wrong?  I just want to record whatever audio is playing through my computer.

I've tried setting my audio output to iMac speakers, mu audio interface (Audient id14) and Telestream Audio capture, and it's the same issue.

Strangely enough this issue does not exist when using my DAW, Ableton Live, and have its output set to Telestream.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view

    It sounds like you might have an issue with Computer Audio.

    Fuad Murad said:
    I've tried setting my audio output to iMac speakers, mu audio interface (Audient id14) and Telestream Audio capture, and it's the same issue.

     Make sure you're on ScreenFlow 10.0.2.
    Set your computer to iMac Speakers and double check in macOS System Preferences Sound Output.
    Temporarily remove the audio interface and any Bluetooth audio devices as well.
    Reboot the computer.
    Open only Safari and play a YouTube video.
    Capture Screen Recording and Computer Audio only

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    • Mike Towe
    • Mike_Towe
    • 10 mths ago
    • Reported - view

    I am experiencing this exact same issue, but oddly enough only on consecutive records. If I open Screenflow and do an initial record the audio is fine. But if I then try to do a second record the audio is choppy. Have you found any resolution to this?

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • Reported - view

      Mike Towe The other poster didn't follow up and I'd need technical information from you to troubleshoot this. The last post was 7 months ago, ScreenFlow is now on version 10.0.5 and there have been no posts on this since 10.0.2 so please include details that we could reproduce.

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      • Mike Towe
      • Mike_Towe
      • 10 mths ago
      • Reported - view

      CraigS Hi Craig. I am running Screenflow on a 16" MacBook Pro with Apple M1 Max chip running OS Monterey 12.1. I'm running Screnflow 10.0.5. I have it set to record video from my LG monitor and audio is set to "Computer Audio" In system preferences the audio output is set to my OWC dock that is connected through a Thunderbolt 3 connection. I have tried setting that setting to the MacBook Pro speakers but have the same results. What else can I provide?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 10 mths ago
    • Reported - view
    Mike Towe said:
    running OS Monterey 12.1.

    Thanks for those details. It's possible this is macOS related. Can you update to 12.3? We've seen some odd issues resolve with a macOS update. This might fall under that category since it only happens with a consecutive recording.

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      • Mike Towe
      • Mike_Towe
      • 10 mths ago
      • Reported - view

      CraigS I should be able to, but let me do a little checking first. I am in the middle of an edit on short deadline project so I want to make sure there's no FCPX issues with that OS update first. I'll check back in here either way and let you know. Thanks for the quick response on this. 

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      • Mike Towe
      • Mike_Towe
      • 10 mths ago
      • Reported - view

      CraigS So I upgraded to OS 12.3 and that seemed to fix it, with one exception. There is a station where I'm using a second screen being fed by an HDMI feed from my laptop. In that situation the monitor has built in recording capabilities so I am sending the audio there via the HDMI feed. When I do that it introduces the copy audio again in screenflow. That choppy audio will continue until I restart Screen flow and again will be non existent in the first recording, but in every subsequent recording. So maybe ut has something to do with the audio out being set to the HDMI?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 10 mths ago
    • Reported - view
    Mike Towe said:
    I upgraded to OS 12.3 and that seemed to fix it, with one exception.

     Seems macOS 12.1 had some issues.

    Mike Towe said:
    the monitor has built in recording capabilities so I am sending the audio there via the HDMI feed.

     I'm not sure I understand this. Please explain.

    Mike Towe said:
    the monitor has built in recording capabilities so I am sending the audio there via the HDMI feed. When I do that it introduces the copy audio again in screenflow. That choppy audio will continue until I restart Screen flow and again will be non existent in the first recording, but in every subsequent recording. So maybe ut has something to do with the audio out being set to the HDMI?

     I need to understand your configuration. It seems to be non-standard. 

    Monitors can use HDMI In from the computer's GPU. The HDMI can have audio. The monitor can play that audio through speakers. If you're using a Mic that can create feedback.

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