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Blackmagic ATEM mini Pro Extreme audio not outputting into Rendezvous

We are getting picture no audio coming through the ATEM in Rendezvous. 

Wirecast v. 14.1.2

Apollo audio interface into ATEM, then ATEM into Rendezvous.  All inputs show up in dropdown settings but the audio isn't coming through.

Any Blackmagic users have any thoughts?  

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  • First check in Blackmagic Media Express to make sure you're getting audio into the computer through the driver which should be at version 12.0

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  • They are getting audio into the computer, the interfacing works fine in Zoom.  Is there a known issue with BM gear interfacing with Rendezvous?

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 days ago
      • Reported - view

      Jeff James can you add it too a regular Wirecast Shot and hear the audio? That will determine if it's Rendezvous specific.

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  • I don't have the hardware, it's with the artist on set (MCR is in a different location) so unless I'm missing something I can't add it as a Wirecast shot only network.  If there is a way, please let me know.  

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  • Jeff James said:
    I can't add it as a Wirecast shot only network.

     Sorry, I don't know what you mean by this. The ATEM is not a network device. 
     

    Jeff James said:
    I don't have the hardware

     You have to test with it. If you can add it as a shot the audio should work in Rendezvous. If that's not working then I have to see if you have an issue and you must have the hardware to follow my troubleshooting steps. I have no way of knowing if you're setting it up in Wirecast correctlly.

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