0

Some iPhone videos will not import into Screenflow 10

I'm trying to import a series of videos from my iPhone. The videos are all short (less than minutes each). They were taken with the same phone, on the same day. (iPhone 13 Pro). Importing into the latest version of Screenflow 10. 

Some will import, some will not. I get the error "Unable to import one or more media files". 

Ideas?

Thanks,

17replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 mth ago
    • Reported - view

    Please make sure you are on ScreenFlow 10.0.6 specifically. Please make sure you are on the latest version of a compatible macOS 12.5, 11.6.8, 10.15.7.
    Please confirm that you can import the file in Quicktime so there is not a Mac-based problem.
    Once you have confirmed all of the above please explain how you are importing the file into ScreenFlow as there are several ways to do this. Also, explain if you used any specific settings such as HEVC, Cinematic mode, or Slo-Mo.

    Like
  • Thank you - 

    Yes, I'm on 10.0.6, and on macOS 12.5

    The files do open with QT. One file, for example, is 9.7MB. The average size of files is 5-20MB. 

    The files were recoded in normal video mode. Not in slow motion or cinematic mode.

    Like
    • Here you can see an example of the error. My import method is drag and drop from finder into the lower filmstrip area. 

      I have tried this with 100 files at a time , 50, and even just drag and drop one file at a time, and get the error...

      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 mth ago
      • Reported - view

      Hooman Bahrani Can you link to one of the files so I can test it on my system?
      It looks like it's saying an unsupported codec but your screenshot cuts off the error message.

      Like
    • CraigS Thank you - I sent you 2 links in a message. I can't expand the dialogue box to see the rest of the error message.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 mth ago
      • Reported - view

      Hooman Bahrani Thanks.
      I downloaded and put them on my Desktop. They are both HEVC codec MOV files.

      I dragged and dropped each individually into my Media Library in ScreenFlow 10.0.6 on macOS 12.5 on my M1 13" MBP. It worked as expected.

      I did the same on my Intel iMac Pro macOS 11.6.8.
      That worked as well.

      So the issue doesn't seem to be ScreenFlow file compatibility. 
      Your files work in ScreenFlow 10.0.6 on both Monterey and Big Sur and both M1 and Intel processors.

      It wouldn't be a file permissions issue since I assume all your files are in the same location and some work and some don't. Perhaps you have a user account issue.

      Create a New User Admin and reboot the computer. Log into the new admin account and try there.
       

      Like
    • CraigS Thanks. 

      Maybe this is it - is there a limit to the number of clips you can put into Screenflow? 

      I'm trying to import in around 400 small files. I've noticed once I get to 249, the 250th file, regardless of which file it is, throws an error. As though there is a limit.

      Thoughts? 

      Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 mth ago
    • Reported - view
    Hooman Bahrani said:
    I'm trying to import in around 400 small files. I've noticed once I get to 249, the 250th file, regardless of which file it is, throws an error. As though there is a limit. Thoughts? 

     That's a very interesting thought. After you hit 249...

    Can import clips one at a time?
    Instead of drag and drop can you use the Media Library import feature?
    How much RAM and free drive space do you have on your system?

    Like
    • CraigS Yeah, I can't even drag and drop one at a time, regardless of which file I select (unless it was already imported). I'm working on a M1 MBA with 16GB RAM, 1TB HDD. 

      I'll try a few more things and see if I can find a way around it.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 mth ago
      • Reported - view

      Hooman Bahrani Try using the Media Library import file function.

      Like
    • CraigS I think there is a limit to the number of clips you can have. When I try to trim a clip, one of two things happen. As soon as I press T to trim, either 

      1. I get the same error dialogue box, or
      2. The clip I trimmed from 1 clip into 2 clips, the second clip gets automatically deleted.

      Like
    • CraigS One more follow-up. What I'm doing is using screenflow to put together a small movie with a bunch of small clips from a trip (around 500 clips).

      My work around is to bring in around 200 clips, put them together, then export those as one clip. Start a new sessions of screen flow and bring that one large clip in, and add another 150 or 200 or so clips. 

      Then I'll make a final session which has 3 or 4 large clips and do my final edit from there. 

      It's totally fine to do this - especially because I've found screenflow to be such an amazing and easy editing tool. 

      Thanks for all the support and time you took to help me through this. 

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 mth ago
      • Reported - view

      Hooman Bahrani Investigating FLOW-11547
      Again developers will need to know if you've used Media Library Import File feature as the limit might be specific to drag and drop.

      Please confirm that ASAP.
       

      Like
    • CraigS It happens on both drag and drop and when using Import File with the Media Library Import File feature. 

      It will import all 525 files into the library via "proxy" but when I select all files and drag them into the filmstrip area from the media library, I get the same result. I'm guessing around 250 come in, then I get the same error code. 

      In addition. those files which showed an error are deleted from the Media Library. 

      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 mth ago
      • Reported - view

      Hooman Bahrani Then the limit is only with drag and drop. That may be a macOS limit which is why using the Media Library Import feature is recommended.
      Many if not all your files are HEVC and playing them would bring a computer to its knees. HEVC, especially a large number, should probably use ScreenFlow Proxy so Media Library Import is likely functioning as it should. Given the number of Proxies, you need it will certainly take significant time (quite possibly hours). An M1 Max or Ultra would likely handle HEVC better but even they may hit a wall with that many files.

      It's likely your system can't handle that many HEVC files.

      Perhaps you should shoot in H.264 or otherwise convert the files before import. You're likely straining your system resources. 

      Otherwise you may need to import some number, convert to proxy and wait until that's done before importing the next batch. Otherwise, your workaround may be the alternative.

      I think you're hitting the limit of what your Mac can handle.

      Like
    • CraigS Ok good to know. Thank you

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 mth ago
      • Reported - view

      Hooman Bahrani 👍

      Like
Like Follow
  • 1 mth agoLast active
  • 17Replies
  • 18Views
  • 2 Following