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After our investigation WIRE-17996, we've found X-Keys needs to fix their SDK (the tools they provide developers for integration). We've contacted them but they need to hear from users. Please do contact them
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CraigS I got the same response as Drew when emailing them. It is pretty frustrating that each side in this situation is saying that the issue is because the other party is not implementing some kind of fix. I know I'm probably in the minority of people using Wirecast and also the X-Keys controller, but it seems like it would be a good idea for those of us who spent close to $700 for a control surface for it to actually work in the most recent version of the ecosystem's OS. I just want it to be figured out so we can upgrade to Big Sur and this is the only thing preventing me from doing so. All that to say, I don't really care who is to blame, I just want a resolution to the problem.
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Chad Huckaby We're talking to them but it truly is their SDK. Sorry.
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CraigS Thank you for your response. I have echoed my sentiments to them as well and hope they help get this resolved in a timely fashion.
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Chad Huckaby You're welcome of course. These are their developer SDKs. They need to update their macOS SDK for Big Sure. We can't do that as it's their developer tool.
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I emailed them with the link you provided and mentioned what they needed to fix in your previous post and here was their reply. "We make the hardware, which has not changed, but Big Sur made changes that requires a different technique to access the data. We are working with Telestream to have them implement this in their software. Until they successfully implement the changes I’d echo their warning on their website". We'll definitely hold off updating but hoping a fix is coming soon. Not sure what the issue actually is as I'm not remotely a programmer but just hoping it gets resolved somehow. This post wasn't meant to cause any drama as we're very happy with our Wirecast program and xkeys. I just wanted to share their response in hopes it could possibly aid in a resolution perhaps. Thanks!
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Drew Maddox said:
We make the hardware, which has not changed, but Big Sur made changes that requires a different technique to access the dataYes.
Drew Maddox said:
We are working with Telestream to have them implement this in their software.The SDK is theirs, not ours though. We can't change their SDK. We are certainly talking to them about this and what needs to be done.
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Just FYI. I emailed X-Keys technical support and was advised that a meeting took place between the PI Engineering and Telestream about two weeks ago. PI Engineering advised that the meeting was productive and that the underlying issues of incompatibility with Big Sure were identified. They echoed the statement by others on this thread that the responsibility for resolution was with Wirecast software engineering - not PI Engineering.
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Michael Banyard Thanks for posting that information.
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So where does that leave us? Is wirecast addressing this or is Xkeys? I was very hopeful when I saw v14.1.1 released but it doesn't address this problem.
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Paul Meacham More analysis to be done to see how to get this working in Big Sur.
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Just adding my voice to this issue. The X-Keys hardware control solution was why we opted for Wirecast for our streaming studio set up. Nothing beats hardware controlled switching in live shows, and whilst X-Keys isn't perfect, it does elevate Wirecast above other software solutions.
We've held off updating on main streaming computer to Big Sur for this reason.
Really looking forward to hearing both teams working together to solve this.
Thanks!
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Shaun Humphreys We're investigating for sure.
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We have a beta of the fix if anyone would like to try it.
If you're interested respond back and I'll send you the link through the forum private message system.-
CraigS Count me in!
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Chad Huckaby See forum private message for link.
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CraigS i have downloaded the beta and updated to Big Sur. So far everything works just fine. No issues yet. Hopefully, it stays that way. I have a major live stream Sunday. I will update everyone afterward with how it goes but so far a thumbs up from here!
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Drew Maddox Thanks for that confirmation! 👍
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CraigS Count me in too!
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Paul Meacham See forum private message for link. We'd like to get the fix out within the next few days if users confirm.
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CraigS seems to be working correctly, will update further after some events
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Paul Meacham said:
seems to be working correctly,That's good to hear!
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CraigS Same on my end. Seems to work fine for me!
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CraigS hey Craig, can you send me the link for the beta for x keys compatibility as well? Thanks
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Ilijah Mora Should be releasing the fix shortly. Beta link in private message.
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