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X-Keys and Big Sur

Is there any update when the Wirecast X-Keys controller will be compatible with MacOS Big Sur?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view

    We have a beta of the fix if anyone would like to try it.

    If you're interested respond back and I'll send you the link through the forum private message system.

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    • CraigS Just had a major live stream yesterday with multiple camera inputs, audio inputs and multiple videos and graphics in wirecast. XKeys handled it all great and all the keys correspond to their proper command in Wirecast. Great job!

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Drew Maddox Thanks for that report. Official fix release coming very shortly. The beta is showing to be quite reliable. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view

    Wirecast macOS Big Sur X-Keys fix is officially released.

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    • CraigS Thank you for your communication on this! It is greatly appreciated!

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Chad Huckaby You're welcome of course.

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    • CraigS Yes, it is really appreciated! Wirecast is critical for our church and we like the new features of Big Sur and XKeys has transformed our workflow. To have all these together is amazing! Thank you for helping to move this discussion and fix forward and resolved!

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Drew Maddox 👍

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  • An interesting note, if you load this 14.1.2 beta on Catalina, the xkeys controller does not work.  I'm sure the xkeys mapping is hard coded for what it expects to see from the os and as we now know that is different for Big Sur, Catalina does not work.  SO, anyone who still has both platforms active, be careful.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view
      Paul Meacham said:
      if you load this 14.1.2 beta on Catalina, the xkeys controller does not work.

       Please don't use the beta. We released 14.1.2 full version today. Please download that and test in a new document.

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    • CraigS Thanks, that seems to have solved for the issue I mentioned, although it could also have been an issue I was having with companion.  Either way, the released 14.1.2 IS compatible with Catalina and is working correctly at this point with xkeys.  My testing ( 4, 2 hour long events) with big sur has also been successful to this point.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Paul Meacham Thanks for confirming.

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    • Tei Brown
    • Tei_Brown
    • 1 yr ago
    • Reported - view

    What is the deal with Telestream??  Regardless who's at fault here, this issue is still an ISSUE months later!!!

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    • Tei Brown not sure what’s happening on your end..

      but I have no problems with my x keys and wire cast on Big Sur.

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    • Tei Brown yeah, I'm not sure what issue you're having exactly. They resolved this one months ago and our XKeys has been working great ever since on our 2020 iMac with the latest Big Sur update. Still a huge fan of Wirecast! Let us know what problem you're having and maybe we can help.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Tei Brown Xkeys have been fixed so I'm not sure what you're experiencing. The current version of Wirecast is 14.2.1

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