Troubleshooting Rendezvous Dropping Frequently


We've used Rendezvous over the past few months and our last two broadcasts were full of disconnects. I'm trying to figure out what to try/test next in an attempt to resolve.

Our Broadcast Setup:

Wirecast 13.0.2 (latest) running here with me on a Mac. The machine is recording and also streaming. Those bits seem fine.

One camera and mic here (for me). I then have TWO Rendezvous "guests" coming in from one remote site (in Boulder, CO):

Guest 1: Video/audio from a Mac running Firefox*

Guest 2: Screen sharing from a Mac running Firefox

Our broadcast is a webinar style show where that features me, the video from guest 1 and a Keynote deck from guest 2.

So we get everything set and going and then start broadcasting. The problem we've been having is that in the middle of our broadcast, one of the Rendezvous guests 'drops' and we have to stop the show and re-connect. Re-connecting is successful.

That's where we're at. If it was just an isolated thing I'd think it was just a glitch but it's happened a few times now and I'm not comfortable with that - bad for our broadcast.

What can we do to troubleshoot this?

Some other info:

Internet connection on my side is 350/30. On the Boulder side, it's 600/40.

* We're using Firefox because right now Google Chrome on the Mac doesn't work with virtual cameras, BlackMagic, etc... It's a known thing that they are fixing I think for Chrome 80 but that's still a couple of months away, so we switched to FF.

21replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like Follow
  • 2 mths agoLast active
  • 21Replies
  • 49Views
  • 3 Following