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Screenflow 8 Mouse Pointer Size Glitch

I have my mouse cursor size increased in: System Preference -> Accessibility -> Display

 

Screenflow 8 records it as a smaller size than what I see. I found the control to make it bigger, so that's fine. The problem is, when I hover over editable text, the cursor changes. The text cursor shows up full size in the recording, while the regular triangle arrow cursor shows up small. When I zoom in for the whole video to increase the size of the regular cursor, the text cursor also increases and becomes way too big.

 

The only solution I see is to reduce the cursor size to the minimum before doing a recording. Then I can zoom in the cursor to a larger size for my video and both the regular and text cursors will be about the same size. But I prefer having a larger cursor that's easier to see while making my video, so I hope this can be fixed.

 

Please either make the regular cursor appear at its actual accessibiliy-increased size, or make the text cursor appear at the small default size too. Either of those would be fine so that the cursors match each other.

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    • SK
    • charcoal_square
    • 3 yrs ago
    • Reported - view

    CraigS :

     

    MacOS 10.14.4 Mojave

    Screenflow 8.2.2

     

    The app is called Pycharm and there's a screenshot if the mouse pointer is at 100% (notice that the mouse size itself is normal, but the caret size is overblown):

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    SK Thanks for that. Fill out the Support form and include the screen shot and we'll see how the app is using the OS to display the cursor.

    ScreenFlow Support Form

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    • SK
    • charcoal_square
    • 3 yrs ago
    • Reported - view

    CraigS I recall already having done that but I'll do it again just to be sure.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    SK If you already have a case number you can follow up by email to ask for a status update.

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