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showing keystrokes odd behavior

This seems to be a problem in only one document of mine so far, but before I go in and manually add all these with text (about 100 occurrences) , thought I would see if there is something I could change.  When I enable show keystrokes, when playing back the key will appear multiple times.  each time I play it, or scrub through it (or render it) I get a varying number of appearances of the key, but rarely do I get a single letter (which is normal).  I’m not sure why this one document is exhibiting this, so far I can’t duplicate it in any other documents.  

Anyone with any ideas, much appreciated.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Depending on what's being worked on it may be specific to how the program being captured interacted with the OS. Also there have been a series of Mac laptops that had keyboard issues that result in multiple strikes.

    Try recapturing the same program in a new document and see if this occurs again.

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    • Nicholas
    • Nicholas.1
    • 2 yrs ago
    • Reported - view

    CraigS I need to resurrect this issue. I also see it on macOS 10.14.6 with Screenflow v9.0.2

    The problem is with Screenflow and not with the original keystroke capture itself. This can be confirmed by scrubbing over the video timeline. The number of repeated letters varies from none (ie. displaying as it should) to filling the entire width of the keystroke annotation (20+ repeats) on the same instance.

    It's not consistent and when outputting the video, the issue remains unstable, not allowing us to hide problem stages in the video.

    I've been using Screenflow from v4 and am very familiar with this function. I had to manually allow Screenflow 9 to grab keypresses by dragging Applications⁩ ▸ ⁨ScreenFlow 9⁩ ▸ ⁨Contents⁩ ▸ ⁨Library⁩ ▸ ⁨LoginItems⁩⁩ ▸ ⁨ScreenFlowHelper to Preferences⁩⁩ ▸ ⁨Security & Privacy⁩⁩ ▸ ⁨Accessibility

    It's a very big issue for us, so we'd appreciate an investigation into it.

    Thanks!

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    • Nicholas
    • Nicholas.1
    • 2 yrs ago
    • Reported - view

    CraigS We are having to publish due to timelines, but it's not looking good:

    https://www.youtube.com/watch?v=ammhfhg68tY

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Nicholas Please fill out the form and report your issues. Since many users aren't having this issue there may be a correlate involved so include complete details on hardware and what was being captured at the time (it might be specific to certain programs).

    You're using the Radar effect. Some users report that turning that off is a workaround. If the problem goes away when you do that (even just for testing) please include that information as well.

    ScreenFlow Support Form

    Internal Reference FLOW-10246

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    • Nicholas
    • Nicholas.1
    • 2 yrs ago
    • Reported - view

    Submitted the following report:

     

    See https://youtu.be/ammhfhg68tY?t=421 for an example of where the keypresses are displayed in a repeated form.

    The number of repeats appears completely random. Sometimes when scrubbing through the video, the same keystroke is normal, and when viewed again, it's repeated.

    This behaviour continues on export where it's completely unpredictable what will be displayed.

    After a suggestion on the telestreamforum.forumbee.com forum by CraigS, disabling the Radar click effect appears to help (following a single test).

    But the bug is definitely within Screenflow and not how the keystrokes are captured.

    Originally reported here: https://telestreamforum.forumbee.com/t/q5vt5w/showing-keystrokes-odd-behavior

    Internal Reference FLOW-10246

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Nicholas If Radar is impacting it, it's definitely Screenflow at issue.

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    • Wayne Fox
    • Wayne_Fox
    • 2 yrs ago
    • Reported - view

    I continue to have this problem as well.  I will tests disabling radar.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Wayne Fox Please do confirm as it will help us work on the fix. Thanks.

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  • I'm having this issue also. Watching for the solution

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  • Here's a screenshot of using Copy/Paste

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Randy Krum Can you confirm that disabling radar fixes the issue? We need that information to confirm the correlate otherwise perhaps we need to look at other correlates as well.

    Please fill the previously posted Screenflow support form. We'd send you a case number and then may be able to contact you directly to confirm the possible cause.

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  • Confirmed. Changing the Click Effect to "None" seems to fix the issue. But of course, then I don't have the Click Effect.

     

    I'll fill in the Support Form

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Randy Krum Thanks for doing that. That'll give us a good idea how to fix this.

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  • I'm seeing the same behaviour. Latest version of Screenflow, top-spec i7 Mac mini on OS 10.15.4. Disabling Radar effect does seem to have alleviated it but… I'd like to use the Radar. 

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  • Weird issue here.  All keystrokes showing except for spacebar.  Am I overlooking something ?   MacBook Pro model 2019 with 10.15.4. Latest SF version.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

     We're still working on the fix for this.

    Like 1
  • I've confirmed that "Radar" effect was the issue. Going to "Invert" solves the issue. Two screenshots.

    I'm running ScreenFlow 9.0.2 and Mac OSX 10.13.6 (17G65) on a MacBook Pro 2017 13"

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Jon P Bellona Current version is ScreenFlow 9.0.3 but we don't have this one fixed yet. We're still working on it.

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