
WIRECAST BETA 1 PRIVATE TEST SESSION - 12.01.2021, Observed errors:
1. Problems with effects in the audio tab. It happens that you cannot enter the "gear" settings, the parameter sliders do not appear, but the ones that you click appear. After restarting the program, it returns to normal. Irritating. (video no.1)
2. Problems with video clips that we add as background. When switching scenes with windows, you can see how after changing the shot, one frame enters as if from a different playback point. This happens every time with different video files. (video no.2)
3. When adding NEW TITTLE and selecting any subtitles, the WIRECAST program has already closed 3 times. Unthinkable if something like this happens during stream. A SERIOUS PROBLEM. If something similar appears to me, I will send a prompt with a screenshot of the system log to you immediately.
4. Some WAW or MP3 audio files load so badly that their time is not shown in the "Out Point" tab and cannot be played. For a trial, I gave exactly the same recordings, one in WAV format, the other in MP3. The former seems to have no time, the latter plays normally and its time is right. (video no.3)
5. Some WAV or MP3 recordings can be loaded completely.
For example, the length of the audio file should be 6:02 and loaded to WIRECAST it is 5:32. The same file in Finder, FCPX, iZOTOPE, DAVINCI, QUICKTIME plays correctly at full length, while in WIRECAST there is a problem with that. (video no.4)
6. Using the same video file on two different layers and mixing in between them causes the playback image to flicker during the SMOOTH cross. Additionally, you can see that one frame is always skipped. (video no.5)
Chris.
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Krzysiek Sobieranski Thank you so much for giving us this detailed feedback. I'd like to take each one separately and ask questions. We need details so we can try to reproduce the issue in house (that is the only way we can verify what's going on, and whether we've fixed it). So starting with #1:
- Are you able to reproduce this 100% of the time?
- If so: can you give me the simplest reproduction steps you use to see the issue? (i.e. open document, add mic, open audio mixer..., etc.)
- If you are not seeing this 100% of the time, are there any steps you can isolate that would help us see this issue?
- Are you able to reproduce this 100% of the time?
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Krzysiek Sobieranski said:
Problems with video clips that we add as background. When switching scenes with windows, you can see how after changing the shot, one frame enters as if from a different playback point. This happens every time with different video files. (video no.2)HI Chris, Let me confirm what I THINK you're reporting as the issue: You have a background video playing (DNA spirals) behind a live camera shot with chroma key applied (speaker). When you switch to that shot, the first frame of the background video will briefly display, then seem to snap to a different point in the video, and then play as expected. Am I understanding correctly?
If so - I believe this issue has been fixed recently. The issue we fixed was reproduced in the following way:
Steps
1. Add a video and send it to Preview
2. Start playback
3. Select the Shot
4. Continue to repeat Step #3Result
The first frame will briefly display in Preview each time the source is selected.Please let me know if this sounds like the issue you're seeing as well.
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Krzysiek Sobieranski said:
3. When adding NEW TITTLE and selecting any subtitles, the WIRECAST program has already closed 3 times. Unthinkable if something like this happens during stream. A SERIOUS PROBLEM. If something similar appears to me, I will send a prompt with a screenshot of the system log to you immediately.I agree this is serious. Let's see if we can try to narrow down what's happening?
- Is this happening with Social Media Titles, or the (more generic) Titles...?
- Are there specific title(s) has this happened with?
- Have you made any adjustments to the title before it crashes (e.g. changed the width or font, or sizes)
- Are you seeing this on Mac or Windows? (or both)?
- When it "closed" were you prompted to recover and save a support report? ( I will reach out to you via email to have you send me a support report from that machine)
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Krzysiek Sobieranski said:
Some WAW or MP3 audio files load so badly that their time is not shown in the "Out Point" tab and cannot be played. For a trial, I gave exactly the same recordings, one in WAV format, the other in MP3. The former seems to have no time, the latter plays normally and its time is right. (video no.3)Can you please attach an example .WAV file for which you are seeing this problem - where both the in and out points are 00:00?
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Krzysiek Sobieranski said:
Some WAV or MP3 recordings can be loaded completely. For example, the length of the audio file should be 6:02 and loaded to WIRECAST it is 5:32. The same file in Finder, FCPX, iZOTOPE, DAVINCI, QUICKTIME plays correctly at full length, while in WIRECAST there is a problem with that. (video no.4)Thanks you, we have reproduced this in-house as well and are working for a fix on it.
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Krzysiek Sobieranski said:
Using the same video file on two different layers and mixing in between them causes the playback image to flicker during the SMOOTH cross. Additionally, you can see that one frame is always skipped. (video no.5)I will reach out to you via message to get your support report for that Mac machine.
Secondly: Are the Source Properties settings for both of those media files set to the same settings? (i.e. Loop/hold/remove, and Begin playing when media is live, Remember position...)
Thirdly: Does this jittery playback happen immediately? or does it look OK sometimes, and start becoming jittery/flicker after some time?
Thank you again for all your great feedback, it is truly invaluable!
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Dear Lynn. Respond to thank you for the feedback. I decided on your software because I had been watching it for a long time. I can see how well it is developing, I can see how honestly you approach your opinions. It's good to see that you care about the improvement and development of the program to make it better and better. I have been making television programs and events myself for several years and not long ago, I would not bother with a similar program. Nowadays, also taking into account COVID and the constantly growing demand for streams, such software is becoming very valuable. For a fraction of the cost of a professional broadcast van, you can make so much fun, have so many functions.
Of course, maybe I exaggerated a bit but there is a lot of truth in it ;-)From my point of view, a few more improvements are still missing, but I think it is just a matter of time. I miss the most, but I have already mentioned it in another post, SDI output configuration and redirection of sources, scenes, etc. to SDI outputs. This has already been assigned the case WIRE-18571. This topic should be taken seriously as it will make the program more widely taken into account by professionals with a TV flair.
But I deviated from the topic. For my part, I will keep track of problems as well as some ideas. I am obviously not the only one on the forum, but I want the program to meet the expectations and be a great tool for both myself and others.
Chris.
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Krzysiek Sobieranski said:
This one appearing frame was related to what can be seen with the described problem WIRE-19069. Now I have not noticed it anymore.Can you confirm you have the correct issue?
We have it described as
WIRE-19069 and is a feature request.
Reframe/Reposition within Cropped image
and there's no mention of implementation yet.