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Cannot hear anything in a Zoom meeting while recording, but you can hear the audio during recording playback - HELP!

When I'm trying to screen record a Zoom meeting, the sound works perfectly fine before I begin the screen recording (ie: I can hear everyone talking in the meeting), and then, once I start recording, I can't hear anything. Yet when I playback the recording you can hear the sound just fine. I have the latest version of Screenflow, my Mac is up-to-date, and I select 'Telestream audio capture' in both Zoom and on my own audio. How can I still HEAR a Zoom meeting and record it with sound at the same time??? This problem is driving me absolutely insane, any help with this would be VERY appreciated. 

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  • My Audio MIDI Setup:

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Shannon You don't need to create a Multi-Output Device. The Telestream Driver sends to the computer speakers. Keep in mind an open mic will cause feedback so be careful. 

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  • I have the same problem. Is there anyone around to help?

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view
      Rozitah said:
      I have the same problem. Is there anyone around to help?

       I'd love to help but I need complete specs. ScreenFlow can defiantly record Zoom and hear the audio so it's likely something about your setups.
      Current version of ScreenFlow is 10.0.5 and you should be on macOS 12.4 or 11.6.6. Zoom should be 5.10.6. Just make sure the ScreenFlow audio driver is installed in ScreenFlow Preferences and make sure you're set to Computer Audio. The Telestream Audio Driver will pass through to the computer speakers (please check by using Computer's built-in speakers before using external speakers).

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  • 2 mths agoLast active
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