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Why green?

Why do my videos turn into a green screen upon import? 

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  • Perhaps the file is not compatible. This is common with some Zoom recordings if the host doesn't enable NLE compatible recording.

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  • Thanks, but these are from my iPhone 12 Pro. 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 12 days ago
      • Reported - view
      Strenge said:
      these are from my iPhone 12 Pro. 

       Which can be HEVC, H.264 and also may be using HDR on or off.
      I have an iPhone 12 Pro and can import without issues in ScreenFlow 9.0.7.

      I'd need those details for specific troubleshooting. Basically it seems you're importing a codec that may not be compatible with your version of ScreenFlow. 

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  • Thank you for your attention. Here are the codecs from my Info window: AAC, Timed Metadata, HEVC

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 11 days ago
      • Reported - view

      Strenge Version of ScreenFlow is a factor. Previous versions may not support HEVC.

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