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PTZ preset issue (Live vs Preview)

Wirecast 14.0.4 on Windows 10

Using two identical PTZ Optics cameras connected via SDI and Ethernet.

We have set up numerous shots for these two cameras at various pre-set PTZ positions. Both worked normally up until just recently.

Note: The problem below existed until I re-started Wirecast, so we are no longer experiencing it currently. However, I am posting the description of the issue in case it aligns with any other bug reports.

One camera continues to work normally, in that it moves immediately to its pre-set position when placed into Preview, and does *not* move if currently Live, even if a different pre-set shot with the same camera is placed into Preview.

However, all shots with the other camera seem to have this logic reversed. When placed into Preview, it does not move into its pre-set position. But when subsequently switched to Live, it suddenly then moves (and clearly this is undesirable).

The only work-around for shots with this camera has been to click the right-arrow button after placing it into Preview, to get it to move it into its pre-set position.

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  • Jonathan Taylor said:
    Both worked normally up until just recently

     

    Jonathan Taylor said:
    The problem below existed until I re-started Wirecast, so we are no longer experiencing it currently.

    Let us know if it happens again. There may be a pattern of events that cause the problem that restarting Wirecast fixes.

    Sometimes the simplest test is to create a New Document with just the cameras in question and see if you can cause the issue again. Perhaps something impacts communication with the camera (just speculation on my part).  

    If it happens again see if it's specific to one camera.

    Have you made sure the cameras are all on their most current firmware? That may be another thing to check.

    Like
  • Wirecast 14.0.4 on Mac OS Catalina 10.15.3

    PTZ Optics NDI 30x Cameras (3 in total)

    I am new to Wirecast and in fact have yet to get this thing up and running for live events due to so many issues we're having in trying to get it set up and running smoothly.  This is one such issue we are experiencing and the infamous inability to assign static images to PTZ presets so you can distinguish between saved preset shots only exacerbates things...but alas that is a different issue.

    Here we are dealing with a software issue I can't figure out in Wirecast.  I read this forum and saw jonathan_taylor mention "clicking the right arrow button after placing it into preview and it would then move into its preset position."  I was experiencing one camera not willing to move into it's preset position as he mentioned and thought it was the camera, so I started messing with clicking the right arrow as he said.  When I did this, I found out that it wasn't an issue with the PTZ Camera, but something in the software. 

    So, here is what I'm experiencing.  I had a camera that would not set up the preset camera shot and show the preview when clicked on prior to going live.  And although I can't get a right button push to do what Jonathan Taylor mentions, I do know that this is a software issue, because if I shut down Wirecast and start it back up, it will change which camera is affected.  One time it's camera 1, the next time it's camera 2, but never camera 3...thus far.  And this problem started happening out of the blue after I had all three cameras and presets working well.  Now I'm back to gridlock because I can't have PTZ Cameras setting up the shot angles while live.  I paid way too much money for a live experience like that! 

    This problem basically nullifies having a PTZ Camera and all the money we spent on them.  I might as well have 3 cheap cameras with only 3 shots to choose from.  So frustrating to spend this kind of money on "PRO" software and have these kinds of issues.

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  • Patrick Robinson said:
    I do know that this is a software issue, because if I shut down Wirecast and start it back up, it will change which camera is affected.  One time it's camera 1, the next time it's camera 2, but never camera 3...thus far.

     Thanks for detailing it. Let's do a bit of troubleshooting to see whether it's random or document related or specific to using multiple cameras.

    Patrick Robinson said:
    Mac OS Catalina 10.15.3

     If you can update to 10.15.7 just in case there's a remote chance macOS has influence.

    Then, check to make sure the firmware is up to date on all three cameras. Please confirm you've done that and all cameras are current.

    Creating a New Blank Document in Wirecast, add one camera only and create a preset.
    Save the document.
    Open the document.
    Test the preset

    Next create another New Blank Document.
    Add a camera shot using a different camera.
    Again save and open the document.
    Test the preset

    Do the same steps again, this time using the third camera.
    This will confirm that each camera individually works or it may result in a camera preset not working even if it's the only camera in the document.

    Depending on the above results we'll go to the next step.
     

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  • We've have had the same issue.

    Wirecast (14.0.4) running on a iMac catalina with 2 Panasonic AW-130's hooked up via NDI. Works fine for many hours, the moment we go live to Vimeo or Facebook theres a 50% chance one of the camera's will stop recalling its ptz presets in the preview section. Other one works fine, after a reset of the program the issue fixes itself.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 5 mths ago
      • Reported - view

      Maxwell Tol Can you please follow the previously posted steps to verify? That would help us tremendously. Again update Catalina to 10.15.7 and do make sure you camera firmware is current (please check and report that). 

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    • CraigS We have only had one stream since, but after the update to Catalina and the latest NDI driver the issue seems to have disappeared. I'll keep you updated if it rears it's ugly head again!

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 5 mths ago
      • Reported - view

      Maxwell Tol Thanks for reporting that.

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  • Same problem on Windows.

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  • In the interim I have also noticed situations where the automatic shot preset does not respond right away, but eventually does move the camera a few seconds later.  So I wonder if there is an intermittent dropping of the TCP connection to the camera. I also sometimes see a camera as "disconnected" in the PTZ window, which is solved by clicking Connect again. This is on a flat, wired network with a gigabit switch, and the latest camera firmware.

    As to the point about reproducibility, in general the issues we have had have not been reliably reproducible. I realize that makes them much harder to diagnose (and as a developer, I sympathize), but it is simply a fact.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 5 mths ago
      • Reported - view

      Jonathan Taylor Thanks for those details We'll pay particular attention to the TCP connection. Our internal investigation reference number is WIRE-18362

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  • It didn’t fix it for me.  

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    • I use the software three times a week.  Sometimes it works.  Sometime it doesn’t.  Today I had to hit the arrow on my camera 2 everytime to get the PTZ to move.  I had the issue with different camera.   

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  • Here's a movie of the problem.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 5 mths ago
      • Reported - view

      MIke Savino  The video helps but please post your complete configuration. We need complete reproducible steps as if we were using a matching configuration.

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    • CraigS 3 PTZ Optics 30x zoom cameras.  Wirecast v14.0.4, Windows 10 Version 1703

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  • MIke Savino said:
    Version 1703

     Please update your version of Windows. Generally we're finding there might be issues below 1903.

    We need complete information about your configuration.
    Perhaps you need to update the firmware on the cameras for example.
    Perhaps there are issues with the connections.
    We need a complete reproducible setup.

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    • CraigS I will.  I believe the cameras are updated but I’ll check.  

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 5 mths ago
      • Reported - view

      MIke Savino  and Jonathan Taylor also

      Are you physically in the same room as the ptz camera?

      Can you check what part of the chain has latency:
      When  sending the command, is it immediately moving the camera, and perhaps the SDi signal has latency coming back in?

      Or is the actual command for moving the camera delayed?

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